Cell C Avis 

Cellc is not good when I recharge airtime..airtime disappear when you call customer service you can't get hold to a consultent

Sometimes can be good bcz when you you go to all my special when you recharge you can get free airtime

It was a true pleasure to be assisted by Tyron at Cell C Galleria Amanzimtoti yesterday the 15th of October 2023. I needed assistance. Not only was he knowledgeable and professional, but he helped me and explained all the options to me. Thank you, Tyron, for being there for your clients.

I made a payment on my contract by Cellc and they proceeded to take another payment which happened on the 28th. I have called them from the 28th 4 times each day and they kept saying they investigating. REF : 3100200699
Beginning of the new month they said the finance team has decided to use the credit for the following month and refuses to refund me. I have been requesting a refund for 2 weeks and they just decide to withhold my money when my account was not behind. DONT TRUST CELLC THEY ARE HEARTLESS NAIERS. TODAY 11/10/2023 HAS BEEN 18 DAYS WITH ZERO INTENTION TO REFUND ME

😭😭😭 am so done with cell c, see me upgrading with cell c kill me, I've been using cell c for long time and I've been happy but now they showed me that they don't care about customers but money only. 1 of cell c agents called me in July telling me that 1 of my line is due for an upgrade and I didn't want to update, I wanted to close the contract but he told me that cell c is giving me 75% off for 2phones I was not really interested then I told him I will go to cell c store and he told offer ends same day at 5 and it was around 4, ai then I just told my self let my just take it won't do any harm,😭😭😭 guess what. The agent told me the phones will arrive in 2days and sim card the following week it was Wednesday and indeed the phones came Friday, but same day I kept on receiving the messages from courier that I must get ready my I'd copy and proof of residence I was surprised why so early because the phones arrived around 11am and the called and around 3 he delivered SIM card oohhhh WOW am impressed it was quick in my mind I know that am done with cell c they don't owe me since it's an upgrade then they gave me 1 SIM card then in 1 phone I will continue with the old sim card, then I kept on receiving the same sms to prepare my documents since I received my products I thought it was technically error until Monday courier guy called me again that he has my parcel from cell c I was surprised but took that SIM, in my knowledge I know I have 2 lines with them and they supposed to debit R1000 each month that's what I owe them every month but now the story is not like that September they debited R2 700, there is minus R600 in my app this month they debited R2 200 and there still minus R600 in my app I don't understand. So now according to their system I have 5 lines in my name,how? I've been calling sending emails even today am still waiting, they said they will call me 2 working days but even now am still waiting and am still paying because I don't want a bad credit record if it was not for that they were going to taste their own medicine I wouldn't recommend cell c to anyone it's my money we talking about everytime when u call customer care, they tell u it's no longer in their hands and there is nothing they can do it's in fraud department they are still investigating until when they also don't know coz usually it takes 2days to investigate and there is nothing they can do, one they can only do is sorry but the money is going every month and done with cell

I have tried to cancel a contract for 6 months with no success, they have continued to debit funds for the contract with them stating the contract has been cancelled. No one has responded to emails sent after initial response and confirmation of cancellation.
On Wed, 29 Mar 2023, 11:22 , customerservice@cellc. wrote:
Dear Valued Customer,

Thank you for contacting Cell C.

We have received your Email regarding Cancellation.

Pathetic Service provider. They hound and pester you to upgrade. When you actually want to activate a package their are unable to help you or better they cannot do it online. It is in store only deal. On the CellC app the deal is advertised as a 'online exclusive'. But you cannot activate it at all. So is this misleading advertising. But good riddance I moved elsewhere and life is much better with out them. The only challenge is to port my number.

Cell C is pure white collar crime and so is their Shabir and Sheck lawyers they are extorting me for money for a service that was cancelled more than one year ago a small data contract of R99 for a service they could not deliver due to their lack of connectivity. I paid all of the fees which their lawyers added on I even received a statement to say I have a zero balance but their lawyers continue billing and then they create a bad credit record. This is hijacking and pure theft. DISGUSTED BY THEIR BEHAVIOUR AND THEIR ARE THOUSANDS MORE THEY ARE DOING THIS TO. SOMETHING NEEDS TO BE DONE !!!!

Cell c is a scam. Agents scam people to contract to Cell C, lie and dissappear like they never existed. You can call a thousand times asking to be connected to the agent, to no avail.
I got contacted by this agent mid July 2023, assisting me with upgrading my contract that is expiring end of August 2023. I told the agent that I didn't necessarily need a new device, however something coming with benefits in terms of data and sufficient minutes, I would take as I use my phone and current line for work purposes. I clearly, and persistently emphasized that I don't need a new line but need to continue with my current line, to which he agreed to have an understanding and promised that it would be as I want, and pointed out that I can use the new simcard for prepaid if I wish so as automatically the device comes with it.
The next day he called and said he noticed that my current simcard is old and outdated, thus will not be compatible with the new device. He then said I will be be required to insert the new simcard in the new device and he will call immediately after he picked up that I had acknowledged receipt of the device to assist with a simswap. To date, he never called even after multiple calls I made as well as queries logged, and it's nearly 2 months, that cellphone is not in use and I'm stuck with it and I wish it was even possible to return it and cancel everything.
Another agent called on the 14th of August 2023 and just told me that she will assist with the cancelation of the line with immediate effect. When I tried to explain to her the core of the problem as she seemed to have no understanding of it, she dropped the phone and never called again.

I'm not a fighting person which is why this issue dragged to this extent. Right now, I want nothing to do with Cell C, just want this thing resolved and port my number to a different network.
They've been threatening me about the call records and I told them to retrieve those and carefully listen to them. I think they are all aware that they are scammmers since they aren't getting back to me with feedback on those call records.

Do not make the mistake of taking out a cell c contract. Its the hardest thing to cancel even at the end of your 24 months I still have to pay an extra month.

Cell C are quick to make promises and never keep to them. You can never talk to anyone there because everything goes through a frustrating call centre. Think 1000 000 times 1st before choosing them

Cell C network very bad..I lost my 30gb data from Unisa .

As a cell c customer with 4 contracts you will not be able to do a simple SIM swap with their pathetic systems and services. I have made over 10 calls and either I didn't pass authentication I didn't have the right SIM card. They systems didn't generate the questions and by the way I'm still waiting for the team leaders to call me back twice they promised and still no call. The evidence doesn't lie I have all recordings pathetic

Horrible, Horrible, Horrible customer service! I get phoned to inquire if I am renewing my contract after I have told them multiple times that I won't be renewing my contract. Today I get phoned by one of their call center agents, I couldn't hear a thing as some guy in the background is yelling and laughing. I had to ask the guy to repeat himself 5 times.

Work client services ever

Cell c bad service
CELL C has the worst service ever from the accounts departments. I was hanced over to one Attorney, paid them for a contract I cancelled years ago, just to clear my name. 2 months after paying that Attorney they handed me over to anoter Attorney. please STAY AWAY FOM CELL C

Uninterested staff, internet fails all the time, can't get hold of call center. They can improve by closing their doors.

Cell c bad service
CELL C has the worst service ever from the accounts departments. They keep on taking a debit order 5 days appart after I have arranges multiple time to take my debit order on the 1st?***.now my bank account is in a minus of R200 unpaid debit orders from cell c. incompantant is a understatement.and yet the best is to come I still waiting for someone to phone me back...

On the 28/03/2023 I was mugged and my phone was taken. I called CELL C to block the phone using my box with the IMEI number on it the same day. The phone was blocked using my Identity number and other personal information as well as my number and device description. An ITC number was given by CELL C on the same day I went to the police station to open the case. The case number was given and on the 01/04/2023 I went to CELL C in canal walk with my Identity document and the box as well as the affidavit with the case number. They assisted me to claim from CELL C INSURANCE DEVICE on the 0
3/04/2023 I did a follow up. Cell C insurance device they advise that they will not be able to process the claim as the IMEI number on the box does not match their IMEI number on their side. This was shocking as they blocked the phone from CELL C using that IMEI no and gave an ITC number. My phone box also has that IMEI number. They advised that I must take a picture of the box including the IMEI number I did that but still they refuse to process the claim as they advise that IMEI number does not belong to the Samsung galaxy I own. This is frustrating and confusing as I followed the process on my side and blocked the phone the same day and they did not alert me that day when blocking that the IMEI number does not belong to the phone. They even went as assisting me processing the claim. Now I am stuck with no phone and yet they deducted the money for contract as well as the insurance on 20/04/2023. Please assist what can I do. People please be aware of CELL C when doing business with them. They are calling me now do an upgrade as I'm due for another upgrade and am not sure if I will renew my contract with them after this mess. I cant even go to other networks as I am still paying them for something I don't have. It has been a month now

A canceled my account with cell c a couple years ago. I have not used the Sim card or phone in years. I recently started uses my old phone as a back up at home. And to my utter shock they have been sending me R5 billing for no reason. I do not use their services and have no contract with them. I know calling customer service would not help since I don't have an active account and honestly their customer service is pathetic based on previous experiences it took me 4 months just to get them to cancel my account and stop billing me. I have no idea what to do and who knows how much money has been stolen from me.