Central Connect Avis 

Coach trip to the playoff final. Organised very last minute, seamless from start to finish. Great drivers, great co-ordination and despite initial concerns, really impressed how quickly this was put on by the company. Next time would be good to know the details of the rest stops in advance as they were different to advertised. Regardless a great trip despite the result. Maybe next year UTB!

first of all thank you for arranging coaches to support us boro fans in getting to Wembley and back safely in such short notice.

the staff are canny, a good laugh and friendly can’t fault them at all.

communication was pretty much superb from consistent emails to the drivers informing us and keeping us updated.

I had my doubts when I first booked the coach as I had never heard of the company but now I’m glad I did - despite the drama that happened when Coach 1 got to Wembley I am a very happy happy customer and I’ll be looking forward for when you take us next season for playoffs UTB 🔴⚪️

I am writing to make a formal complaint regarding the drivers and service provided on our journey home from Wembley last night, particularly concerning the driver of Coach 2.

This was one of the worst travel experiences I have ever had. Throughout the journey, the drivers' behaviour and driving raised serious concerns for both my safety and the safety of all passengers on board.

On the journey back, one of the drivers appeared to be extremely tired and was, at times, seemingly falling asleep at the wheel. This was incredibly alarming and frightening for passengers. I reported my concerns to the manager when we arrived at the service station, where drivers were being changed. Despite raising this issue, the remainder of the journey continued to be a deeply distressing experience.

There were multiple occasions where it felt as though we were close to being involved in an accident. The driver of Coach 2 was braking suddenly for no apparent reason, swerving from side to side, and taking unnecessary roads before quickly turning off them again. The manner in which the coach was being driven left many passengers feeling uncomfortable and unsafe.

Several passengers commented to the driver that his driving had been poor and that they felt uncomfortable during the journey. Rather than taking these concerns seriously, he simply laughed.

In addition, I observed the driver repeatedly biting his hands, moving his legs excessively, and bouncing up and down while driving. This behaviour was extremely concerning given that he was responsible for a coach full of passengers.

I am also extremely disappointed by the lack of assistance provided when we arrived. My friend is a wheelchair user, and when I asked the driver for help getting the wheelchair off the coach, he stated that one of his colleagues would assist us. However, no assistance was provided, and we struggled to get off the coach ourselves. During this time, the driver appeared to be laughing, which I found disrespectful and upsetting, especially considering my friend's disability.

The impact of this experience has continued even after arriving home. I have been unable to sleep properly and have experienced nightmares about the coach crashing. My friend, who is disabled, has also been left extremely distressed and frightened by what happened. She genuinely felt that her life was at risk during the journey and was left very upset and vulnerable.

I believe this matter requires a full and urgent investigation. I ask that you review any CCTV, onboard camera footage, driver monitoring systems, and any other records from the journey, as these should provide evidence of the issues I have raised.

Unless this complaint is taken seriously and properly investigated, I will consider taking the matter further and seeking advice from the relevant authorities, including the police if necessary. I find the entire experience unacceptable and am extremely disappointed by the service provided.

I look forward to receiving your response and hearing what action will be taken regarding this matter.

Coach 2 from Middlesbrough train station to Wembley. Nice clean bus, plenty of room. Stops badly timed though, we had only been travelling an hour, stopped at Wetherby services and were told it was a 45 min break!
The return journey from Peterborough, with a change of driver, was eventful to say the least, and downright scary for the last hour. The driver was going over the white line, running on cat's eyes, braking and accelerating for no apparent reason, (we could see the road ahead), and closer to Thirsk he had to be told which junction to take and similarly on the approach to Middlesbrough! Never been so happy to get off a bus.

This was a last minute footballing trip to Wembley, 5 coaches were arranged two days before the game. It all went remarkably well. Very well organised, high quality coaches, drivers changed after appropriate times etc. all good. Well done to those concerned not an easy challenge in the circumstances.

The drivers were friendly and clear with instructions.

I used a Central Connect organised bus trip yesterday to travel to Wembley Stadium from Middlesbrough, a late notice, online booking. It’s £85 all in charge was in my opinion fair and the time-table was exactly adhered to. The bus was fine with a toilet and USB charging and all 3 drivers used were friendly yet professional.
I also asked questions via email the day before which were promptly answered.
I thank you for a good service. 👍

Took us to the playoffs final at Wembley. Last minute bookings so they did a great job in the time they had getting that organised I think. Got us all there and back safely. Only thing I would say is the information we got emailed in the rest breaks was not the same as the actual stops the driver made which was a bit frustrating. The seats are very close together I’m only 5ft 1” and it was uncomfortable for me so I sympathise for anyone tall. The toilet was awful after that many uses. It really stunk badly. Not the company at fault but maybe a good idea to change it after the first leg of the journey and then on the way back it would have been better.

Was initially apprehensive but having just returned from Wembley all I can say is thank you. Everything was great, communication, the coach was excellent, the drivers were brilliant and would have no hesitation in highly recommending this company to anyone.
While not the result I wanted, it was as good a coach and journey as I could have wished for. Thank you all again.

Got us to Wembley fine . Driver should have let us off buss earlier in bad traffic. So we could enjoy our day out

Booked last minute to take me and my daughter to the play off final. Picked up on time , arrived at expected time and dropped us off back at home safely with no one left behind. Great drivers x4.

Disgusting company, I have emailed 3 times with a complaint that left me injured, called your number, being promised that someone will be back in contact with no answer. Great customer service experience, not sure how you're even allowed to operate still.

Very unreliable bus service from New Lubbesthorpe.

I have written to them about an incident in October, several times, including a signed for postal letter, and rang several times but no response or able to speak to someone !
You would think as I was injured in the incident they would respond, but no ,obviously not bothered about their customers

Apologies about my previous feedback. My family told me should checking the website first or bus destination screen first before going to the bus stop. Now I can check it on my mobile. Thank you for support Pilgrims Hatch, Brentwood.

I pay 1k an academic year for this bus as student. This bus service is absolutely despicable. Multiple times it has left approx 25 students stranded in negative 1° snowy conditions. Because of the sneaky T&Cs of the contract we cannot cancel our direct debits otherwise they will take items to full fill the remaining balance. This is a trap with no way of cancelling this. DO NOT USE THIS SERVICE!!!

This is not just one review but after having to deal with it for 3 years now I can without a doubt say it rarely shows up where it’s meant to and hardly on time unless you count 45 minutes either way from the stated times personally i avoid at all costs especially with the train station near by even if it’s double the bus fair when you need to be in places at the right time train is the way unfortunately

Terrible communication from this company. Our son uses this company for his private school bus. The bus pass that was issued in August has the wrong name on it. I'm not even sure the child is from the same school. I have sent so many emails. No reply and the problem has not been rectified. Yet I am paying over £100 for the service per month. The service was much better when it was a family run business. At least you could go into the office and speak to people. With Central Connect you do not even get a phone number. You get an email address and they reply when they feel like it.

Today’s bus driver(route 100)behaved extremely aggressively in Cambridge traffic.He was repeatedly beeping at other drivers and even stuck his hand out of the window making obscene gestures, including“wankar”signs and other inappropriate gestures.

There were children on the bus who saw everything and looked shocked.Even pedestrians crossing the road were visibly surprised by his behaviour.

This kind of conduct is unacceptable for someone representing a public transport service.It made passengers feel uncomfortable and unsafe.I hope the company addresses this immediately.

The 90 bus is either 30 minutes late so i’m late to college, or 15 minutes early so i completely miss it and late to college again. The bus drivers are horrible people with no manners for young people and are only kind to the elderly which is really strange. I asked for a day ticket, the bus driver had a go at me for not saying Adult day ticket or Under 19 day ticket as i didn’t know there were 2 different choices. I am 5’2 and 16 years old, i do not look over 19!!! All the male drivers are rude and constantly late, and i am only able to get to college on time when the female worker is driving on a thursday morning + plus she has amazing manners. You miserable old men should take notes.