Central Connect Avis 

This bus is consistently late everyday and can be seen on the myTrip app, stalling at the same spot for about 10-20 mins late. Genuinely the worst service I’ve ever experienced to the point where it’s almost expected that the bus would be late almost every journey. Almost like the drivers don’t even care.

324 Bus driver in Bishop’s Stortford tried to crash into me

Awful bus service.
I caught the 90 from Farndon to Newark on Friday morning, as soon as I had collected my ticket the driver launched off as though as he driving an F1 car. I went flying down the aisle and banged my already injured elbow.

Central Connect are by far the worst bus company ever. On the rare occasions their buses actually run, they are usually at least 10 minutes late. It's time for them to be stripped of their operating licence.

I recently had a very disappointing experience with Central Connect.

On 16 September 2025 morning, I was waiting with my son at a designated bus stop for the number 90. I clearly signalled for the bus to stop well in advance. However, the driver drove past the bus stop at speed and only stopped several metres beyond it, after I waved my hand a second time.

This was both unsafe and stressful, especially as I had a child with me. A bus service should never fail to stop properly at a clearly signalled stop.

When I raised this issue with Central Connect, instead of acknowledging the problem, their response was dismissive. They claimed that because the bus eventually picked us up, I had “no valid complaint,” and they refused to issue a refund or even a partial credit for my son’s unused journeys on his 10-journey pass.

I find this attitude unacceptable. Good customer service means recognising when things go wrong and resolving them fairly. Unfortunately, Central Connect has shown no willingness to take responsibility or show any empathy towards passengers.

I am sharing this complaint so other passengers are aware of the poor service standards and lack of accountability.

Right not happy with your service at all I am taking this further council and new paperwork last Friday again bus waiting at Old dalby LCC2 stood there bus went straight by and saw me waiting then today no bus at zl was waiting at 7 clock bus should come at 8 clock did not turn up had to pay lots of money to get home in time people put more complaints in bad drivers and no buses you need to get straight back to me right if the bus dies not come in the morning I will put a stop on you I will shut a road off that you need with loads of people I am pissed of with your service never turning up plus I will go to the council soon as I get back

At the bus stop waiting for the 35 and waited over an hour. Worst bus service ever. Called customer services and selected that I was waiting at a bus stop. Held on for 15 minutes and they never answered. Would give no stars of if I could!

The buses are always, always am not even joking like always delayed. 2 to 4 minutes it's fine. But there is times that are delayed up to 30 minutes especially morning buses, once even the bus was more than an hour delayed, and sometimes, if not most of the times the buses that ere meant to show up just don't show up according to the time tables, the only reason am I giving it 2 stars it's because they are clean most of the time, and some drivers ate well mannered.

We stopped using the 61 bus in St Neots about 5 years ago when a Whippet driver refused to stop for my disabled wife to get off at her stop. They carried on to the next stop and she had to walk further, with her mobility walker, to get home. I wrote a complaint by email to Whippet, followed up a couple of weeks later, and I am still waiting for a reply. Fast forward to 14/6/25 and we used Central Connect to get home from the town centre after visiting the Armed Forces Day celebrations. Pleasant young lady driver, a smooth drive and dropped at the correct stop. Well done. We will start to use the 61 service again now.

I am currently sat on a Novus Direct Service from Leicester Train Station heading to Meridian Park. The comfort is terrible. The space between seat rows isnt enough for anyone over 5ft, the seat belt won't tighten, and the driver's throttle control is binary. I am being absolutely thrown around the bus. It's only a couple minutes late - seriously this driver needs to learn to drive smother. And to follow speed limits.

What is the point of central connect buses, they took over arriva routes but a lot of the time buses don't even turn up, I was on one their buses the other day and kept pressing the stop button but driver took no notice at all just drove pass where I should ve got off. This happened 3 times to other people as well, all I got from the driver was a grumpy look, TERRIBLE SERVICE!!!!

Very nice drivers most of the time, they have new buses but the 12 from Billericay to Wickford can be known to drive passed Billericay Railway Station leaving people behind for hours of or days when it the last service on a Friday evening.
I couple Friday’s ago it done exactly this and then as it was the last service until Monday morning I had no choice to get a taxi, emailed customer service and heard nothing they didn’t even answer the phone.

bus 20 from Epping to Harlow, today at 3:45 the driver (a lady with blond hair) just as I was leaving Epping station to get on the bus, he closed the doors in front of me, I had to take an Uber to the house where I paid £18, it's disrespectful to customers

Get the bus home from Epping every evening at about 17:35. One evening the bus driver was coming so i stood at the bus stop and signaled, however the bus driver looked and me and drove straight past, meaning i had to pay for an expensive taxi home. contacted customer service, took 4 emails before i got a very unhelpful response saying they have upheld my complaint and will speak to the driver and would offer me a free fair... (£2 doesn't cut it when my uber was £18) it states on their website that if they fail to provide their service (which they did) then they will reimburse you for your taxi, it has now been about 20 days i have sent 8 chaser emails and no response at all, worst customer service i have ever experienced, they simply do not reply or pick up the phone so i am at a loss, i will have to contact their parent company to get assistance on this. Very poor treatment of customers and members of the public who rely on this service.

Bus company is absolutely awful! The buses in North Weald never run on time, are always delayed or just don't bother to turn up! They have a 'Passenger Promise', where you can claim a refund for delayed journeys, however, emails are never actioned or responded to - it's just a joke! No point having a time-table as buses do not adhere to it. Still waiting for my refund from 26/9 & 22/10!!!