Very efficient caring service from start to finish. Staff very caring, compassionate and excellent customer service skills. Made it easy at a difficult time by fully explaining everything and how th... Voir plus
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Lisez les avis des autres
A big thank you to all the staff, particularly Emily, who made a potentially difficult circumstance much easier to deal with. All our wishes were catered for, and Emily helped us make decisions about... Voir plus
I wrote a letter of thanks to all concerned in the fantastic job the Co-op did with the funeral of my darling husband. The family couldn't have wished for better service from beginning to end. Thank... Voir plus
Everyone we met from the the first point of contact was efficient , kind , respectful , helpful and very professional . Couldn’t fault anyone , or anything .
À propos de l'entreprise
Écrit par l'entreprise
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Coordonnées de contact
Queen Street, WS13 6QD, Lichfield, Royaume-Uni
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4,9
Excellent
566 avis
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Caring and Compassionate Staff
Caring and compassionate staff who guided us every step of the way during a difficult time. As we look back we are comforted in the knowledge that we gave our family member a good send off.
17 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team guided you with such care and compassion, and that you feel comforted knowing you were able to give your family member a good send‑off. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Mum’s funeral was taken care of as she…
Mum’s funeral was taken care of as she would have wanted. Our wishes were listened to. Everything went to plan. Stress free.
24 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that your mum’s funeral was cared for just as she would have wanted, and that your wishes were listened to throughout. It means a great deal to know everything went smoothly and felt stress‑free for you.
Take care,
FuneralCoop
Réponse de FuneralCoop
Thank you for your feedback. We’re glad to know the team’s attentiveness and respect helped support you during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very caring and understanding
Very caring and understanding. Everything I could wish for on a very difficult and emotional day
26 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear you felt such caring and understanding support, and that everything was just as you wished on a very emotional day. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Couldnt of asked for anymore assistance…Professional
Couldnt of asked for anymore assistance by your staff which were very proffessional and made the experience a lot less stressful.
24 juillet 2026
Réponse de FuneralCoop
Thank you for your feedback. We’re glad the team were able to assist you with professionalism and care, and that their support helped reduce some of the stress during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Réponse de FuneralCoop
Thank you for your feedback and 5‑star rating. We’re glad to know the service met your expectations and appreciate your kind comments.
Take care,
FuneralCoop
Respectful, helpful and supportive.
The team were very helpful and supportive in an obviously difficult time. They were respectful and took the time to explain and answer questions to help us understand and achieve the send off we wanted.
21 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so helpful, supportive and respectful throughout, and that they took the time to explain everything clearly. It means a great deal to know you felt able to achieve the send‑off you wanted.
Take care,
FuneralCoop
Great service
Great service from wonderful friendly and effecient staff including funeral arrangers, celebrant and undertakers, we do not have the words to express the praise due to all these people.
16 mai 2026
Réponse de FuneralCoop
Thank you for your feedback. We’re glad to know every part of the team supported you with kindness and professionalism throughout. Your generous words of appreciation are sincerely valued.
Take care,
OurCoop
The whole experience was carried out with care, consideration and kindness.
The whole experience was carried out with sensitivity,
efficiency and kindness. One approaches such an undertaking with a degree of anxiety but Sinead fulfilled all that one would hope for with such a welcome mix of professionalism and personalised attention. Much appreciation, thank you.
9 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the experience was handled with such sensitivity, efficiency and kindness, and that Sinead offered the perfect mix of professionalism and personalised support. Your appreciation means a great deal to us.
Take care,
OurCoop
Great service from both Jayne and…
Great service from both Jayne and Tammy, to ensure everything went swimmingly. Ready to answer any queries or concerns raised. My dads funeral was perfect from start to finish due to their patience and professionalism.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear Jayne and Tammy supported you so kindly and ensured everything went so smoothly. It means a great deal to know your dad’s funeral was perfect from start to finish.
Take care,
OurCoop
Professionalism right from the word go.
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions or kept changing our minds. She was very patient and always there when we needed her. The Co-Op Funeral Directors have been established for a long time and I can understand why. Their professionalism is next to none. Thank you.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so respectful, kind and considerate from the very first moment, and that Nancy supported you with such patience and care. It means a great deal to know you felt looked after throughout.
Take care,
FuneralCoop
The process was a calm and efficient…
The process was a calm and efficient one at a time that was difficult for me and my family.
We were kept in the know throughout and never felt any pressure.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the process felt calm and efficient during such a difficult time, and that you were kept fully informed throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
always a staff member to welcome and…
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late husband,their dad,every time they spoke of him. We never felt uncomfortable or rushed.The day of the funeral was faultless .
1 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team welcomed and supported you and your sons throughout, and that they spoke of your late husband with such respect. It means a great deal to know you never felt rushed and that the funeral day was faultless.
Take care,
FuneralCoop
Total respect al rounde
I was treated with respect as was my wife. Any questions/I asked were answered and l felt confident that everything would be fine. The funeral people were caring supportive. Could not have been better.
23 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear you and your wife were treated with such respect and that every question was answered clearly. It means a great deal to know you felt supported and confident throughout. Your kind words about the team’s care are truly appreciated.
Take care,
FuneralCoop
Kind understanding staff who guided me…
Kind understanding staff who guided me throughout a very difficult time.
1 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the staff were kind, understanding and guided you through such a difficult time. Your kind words mean a great deal to us.
Take care,
FoodCoop
Exemplary service
Every member of the team was kind, considerate, efficient and very professional.
In particular, Kaye at the Churchdown funeral home was so reassuring and incredibly well organised. I felt supported through every stage of the funeral and interment arrangements.
2 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear every member of the team was kind, considerate and professional, and that Kaye offered such reassuring and well‑organised support throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Very caring
Very caring, professional, approachable and understanding. Brilliant Staff that helped with all our requirements. The final arrangement could not have been better.
29 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that our team were caring, professional and understanding throughout, and that they were able to support you with all your requirements. It means a great deal to know the final arrangements were exactly as you hoped.
Take care,
FuneralCoop
Very professional as we had to…
Very professional as we had to communicate over distance as mum lived in a different town to us.
The actual ceremony was carried out to precision and they were very attentive.
26 juin 2026
Réponse de FuneralCoop
Thank you for taking the time to leave your feedback. We’re glad to hear our colleagues communicated clearly and professionally despite the distance, and that the ceremony itself was delivered with precision and attentiveness. Your kind words are truly appreciated by the team.
Take care,
FuneralCoop
Gave mum the send off she would have wanted
Thanks to the Co-ops helpful and supportive team i was able to give my mum the funeral she would have wanted.
16 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that our helpful and supportive team were able to assist you in giving your mum the funeral she would have wanted. Your kind words mean a great deal to everyone involved.
Take care,
FuneralCoop
Everyone we dealt with were so caring…
Everyone we dealt with were so caring and professional at a time which was extremely difficult. I thank everyone of them for their kindness to our family.
28 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that everyone you dealt with was caring, professional and supportive during such an extremely difficult time. Your kind words mean a great deal to the whole team, and we’re grateful for the trust you placed in us.
Take care,
FuneralCoop
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