Was having problems with my wifi going out randomly, and Connor walked me through the entire process! Was so patient, nice, and professional!
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Was having problems with my wifi going out randomly, and Connor walked me through the entire process! Was so patient, nice, and professional!
L'entreprise a répondu
The internet constantly goes out. I'll have to reboot the router/modem multiple times almost every day lately. Try getting ahold of Centric Fiber customer service, and you'll get sent to voicemail. I... Voir plus
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A Centric Fiber representative came by our door and offered us an amazing deal that we honestly just couldn’t ignore. The technician was quick and setup everything before we even knew it and was both... Voir plus
L'entreprise a répondu
Adding to the 1 star reviews We started service 2 weeks ago and still aren't connected.. no welcome onboarding and they're not taking calls on weekends? Centric Fiber sucks!!!
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Centric Fiber connections are Built for the Speed of Life™. We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
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Thao came in and installed our wifi super fast. He was very helpful and informational. Speeds are 975 mbps and loads super quick. We get good connection throughout the house and everything. So far so good!

Réponse : Centric Fiber
Jonathan was super quick and very
Professional. Had my internet going in less than 5 minutes. Great service!!

Réponse : Centric Fiber
Jonathan fixed my issue right away. Was having trouble connecting to new apartment WiFi. Had me fixed up in less than 5 minutes. Even confirmed that I was connected after.

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Mike was awesome and went above & beyond explaining everything & more to know about Centric.

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Staff are friendly and willing to work with you.
Appreciate Thao taking time from his off day just to help me install some equipment.

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Jonathan did an amazing job. He walked me through how to set up the WiFi properly which made it a breeze. The WiFi is now working perfectly no slow downs or interruptions. No complaints here.

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She was plesant Pataint friendly voice, and knowledgeable And allowed me to end up figure it out even though I know she was ready to jump in if needed. Best customer service I have received in a long time. Great listener

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Mackenzie was very knowledgeable and more importantly friendly to help us setup both for fiber AND gas! What a wonderful experience considering the stresses of a move. We have never met such a diligent and kind customer rep for utilities !

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Mckenzie and Jesse and Alexia, and Ryan was Awesome in getting our services done, we are up and running, YAY to Centric, for internet and the gas service.

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McKenzie made the experience fast and easy to understand. She helped me understand the entire process from start to finish. It was extremely helpful especially since I am new customer. She is great. Give that woman a raise. Her call with me is definitely training material gold. Just saying. Okay thank you :)

Réponse : Centric Fiber
When I called centric fiber to cancel my Internet due to moving out of state, Makenzie went above and beyond and assisted me with checking my Centric natural gas account as well. I understand it’s the same company, but her checking with the other department showed her willingness to assist Centric customers. Unfortunately other companies I called today or not as helpful. With Makenzie’s extra willingness to help, it made my day a lot easier. I sincerely appreciate it.

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As soon as you purchase a plan with Ryan, he doesn't reply or answer calls to help. He asks for you to give him good reviews and once you do, he stops helping completely.

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Had some speed/ connections issue, Thao from Centric came, he was awesome, top notch customer service, he fixed the issues and my network works great now. Thank You Thao🙏

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Jonathan was professional and very well spoken. He was helpful and answered all of my questions patiently and with good information. Mainly because of how easy it was to set up my account with his help, I definitely see myself recommending this service to others.

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Centric has been great from the first call to setup service and Ethernet install. Nice, efficient and informative.

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Cindy was great and very helpful. She really knew what she was talking about and how to clearly explain everything to me. Thanks for everything :)

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Jet and Makenzie were so helpful with our new house move in. They both showed great service. We wish half the people in this world were like them.
Thanks,
Monica and Sammy Smith

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Nick was very helpful. He explain everything perfect. The set up of the service was better quiet, all the questions was answered. Nick was very patient. Really good job! 100/10

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Probably the easiest internet/cable setup experience I have ever had. Jonathan was super helpful and went above and beyond to make sure I was getting the service I need when I need it.

Réponse : Centric Fiber
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