Centricity Avis 896

Centricity hasn’t followed through on warranty
Centricity arranged for a repair of the Electrolux washer. Technician found drums needed replacing and ordered parts and rescheduled. Parts arrived and sit in our garage but technician didn’t. Over the next 6 weeks Frigidaire service was a no show four consecutive times with no advance notice blaming overscheduling. Centricity was called each time and said they would ensure the repair was done. Nothing changed. No show, no repair and no alternatives from
Centricity. We have given up trying, waiting for the washer to completely fail. Centricity won’t even offer a settlement instead of the repair they can’t get done.

UPDATE #1
See below Centricity responses. After scheduling four consecutive appointments over 6 weeks with Frigidaire, sitting around all day for each appointment only to learn that no one was coming (by calling in myself), after contacting Centricity multiple times to complain about Frigidaire’s failure and being told by Centricity that they could NOT find another shop, all this time with a failing washing machine, for Centricity NOW to offer to find a new shop or to pick up the unused repair parts seems pretty lame. Centricity charged us for a warranty but when it came down to it, they and their subcontractor Frigidaire failed to deliver. And Centricity, which previously suggested the possibility of compensation, now says that there can be no compensation as the washer can be repaired. But what good is it to us that the machine can technically be repaired when Centricity and Frigidaire have shown time and again that practically it cannot be repaired because they can’t get the technicians out here to do it.

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Reply from Centricity
Updated Nov 13, 2025
I left a voicemail for Martin Lahr sincerely apologizing for his experience and the frustration this situation has caused. I explained that, unfortunately, we’re unable to offer a cash settlement due to the terms and conditions of his warranty.

However, I assured him that we’d be more than happy to come to his home and pick up the parts for his Electrolux washer to help make things easier for him. I also expressed our appreciation for his patience and understanding while we work to make this right.

At 3:36pm on 11/11/2025, I left another voicemail for Martin Lahr, sincerely apologizing for his experience and the frustration he has encountered with the repair of his Electrolux washer. I explained that, unfortunately, we are unable to provide a cash settlement due to the terms of the warranty. However, I assured him that we would be happy to arrange pickup of the parts originally sent to him to make the process as easy as possible. I also expressed my appreciation for his patience and understanding as we work to resolve this matter.

*Centricity Update 2*

Thank you for your patience. Upon reviewing this account, we would like to follow up with you to explore potential alternative options. Our Vendor Supervisor has left a voicemail regarding this matter. We will make an effort to reach out to you tomorrow morning to discuss it further.

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MARTIN LAHR
UPDATE #2
On November 14, 2025, I spoke with the Centricity supervisor who asked me to send him copies of the invoices, including the new washer we were forced to purchase. He added “When you get a chance to please reach send me the invoice and I will see if we can assist you with the reimbursement.” On November 24th, I sent him an email asking for an update. On December 3rd, I sent him both an email and text message for an update. It is now December 5th and I have heard nothing back – three weeks from when he said he wanted to resolve the issue.

MARTIN LAHR
UPDATE #3
It’s now December 12th and still not a peep from Centricity. The sincerity of their offer to find a solution seems questionable.

MARTIN LAHR
UPDATE #4
It's now January 21st. Reportedly Centricity sent us our compensation check on December 18th. It may be in the mail but it sure hasn't arrived here - MORE THAN A MONTH LATER. Once again, we feel let down by Centricity! Promises, promises.

The ease of getting piece of mind, thank you for the great communication.

Response to Centricity's Update

11/22/25 update response to Centricity's 11/21/25 review update:

Please be honest and accurate in your follow-up response. I had one missed call on 11/21/25 at 9:40 a.m. from an Orlando, FL number. If that was a Centricity representative, then I acknowledge I missed that call. However, that single call does not constitute “several attempts” as stated. I received no other calls, and I am willing to provide my carrier’s call log if needed for clarity. Additionally, I did not receive a voicemail from your company containing any of the information referenced in your reply.

Because their calls are recorded, I ask that Centricity review and disclose the full record of my communications since September 2025. This should include every instance in which I called requesting updates on my washer repair, expressing concerns about the lack of communication, asking for next steps, and requesting escalation to management. It should also reflect the call in which one of their representatives informed me that I would be receiving a payout. A supervisor later confirmed that what I was told aligns with their policy, which I would not have known unless I was directly informed by your team.

Regarding your offer to review the “Full Value - Paid Claim,” that is unnecessary because the core issue remains: my washer was never repaired. I currently have uninstalled parts sitting on top of the appliance - parts that the service technician could not install. If a claim payout was issued despite the washer never being restored to working condition, then there is a clear breakdown in their internal processes and protocols. I should not be left without a working washer due to administrative errors.

As discussed on 11/19/25, I emailed multiple photos, taken from different angles of the uninstalled parts and their original packaging to TLC..a...centricity.com. Centricity's team stated that leadership would review the notes, part numbers, and images to determine the appropriate next steps and follow up with me. I am still waiting on that resolution.

I strongly encourage Centricity’s leadership team to step in, review the full history of this claim, and correct the mistakes that occurred throughout this process. A thorough review of all recorded calls will clearly show that I followed every required step while your team repeatedly failed to communicate, mishandled the claim, and even accused me of dishonesty.

Rather than focusing on preserving the company’s image, I urge you to focus on resolving this situation with integrity. If I am proven to be at fault, I am more than willing to purchase a new washer. However, until this claim is fully and fairly reviewed, including the mishandling and contradictory information provided, I expect the warranty I purchased to be honored as advertised.

Updated 11.24.25 @ 8:45am:
Due to Centricity's unfortunate handling of my claim, our Sept - November 23, 2025, costs of using laundromats, and our immediate washer needs, I have to purchase a washer to ensure my family is able to function regularly. It our hope that Centricity can review my claim and consider providing us an amount to offset the cost of our new washer. We will be contacting our local news organization to share this experience in the hopes that no one has to experience this.

****Service Plan# BP28613****
A technique had previously come to repair our dryer twice with no issues, I was very satisfied. The third time the technique came out he stated a part needed to be replaced. He filed a claim directly with Centricity on 11/3/2025, I followed up to confirm the claim was filed. It is now 11/21/2025 and still no final decision. I have called to get status daily since I was advised on 11/3/2025, that is would take 3-5 days to get decision. Every time i call Im told, its "under review" and it would take another 48 hours. On 11/14/2025, I spoke to a supervisor that advised a final decision would be made by end of day or Monday the latest. I called Monday 11/17/2025, and spoke to Mario another supervisor, same response, its still pending for either cash settlement or replacement. I called today 11/21/2025, again still pending, "under review". It is very frustrating and disappointing that it is taking this long to get a final decision. I have small children and elderly mom. This is a huge inconvenience. We purchase our warranties to have peace of mind that our product will covered as it is stated on the recording on your Customer Service line,"fast and reliable service". Which is false advertisement.
****Service Plan# BP28613****

Exellent service

The turnaround time from having the unit deemed unrepairable to getting a replacement can improve. In our case it was over a month without a refrigerator.

We have had two recent horrible experiences. The first was for our oven. The service provider never showed and centricity wouldn’t reschedule anyone for weeks. They kept telling me to call the same provider who never picked up or called back. After about a month with no oven and many many calls they scheduled another provider but they never even communicated that to me, I just got an email with a new service date and luckily could be home. We spent unnecessary money on purchasing food for a party we were hosting instead of cooking ourselves.

Currently dealing with a broken washing machine. Every once in awhile the machine wouldn’t sense the load and it would shut off. It would still work after being restarted but I figured we paid for the warranty so might as well use it. We have a newborn so was worried it was bad timing for any issues as we are constantly needing to do laundry.
A service provider came and tried replacing a part but broke something and said 3 parts now needed to be replaced. One was going to take up to 14 business days. I asked if there was any way to be expedited or if I could pay for faster shipping since with a newborn 3 weeks felt like a long time with no washer.

10 days later I still had not heard back so called the service provider to follow up. They told me the part from whirlpool is not available and that they told this to centricity over a week prior, and that centricity told them to close the claim and they should have reached out to me for next steps. I would have never even found out if I didn’t follow up. I called centricity who then told me I needed to call whirlpool and get confimation that the part isn’t available for it to be reviewed for next steps. I have not been able to get ahold of anyone at whirlpool yet but it’s insane to me I have paid for a warranty and am needing to track down information call multiple companies over and over . Centricty should have that information already if they told the service provider to close the claim. It has been over a week and they never reached out or communicated next steps. The customer service is completely unhelpful. Most have been nice but basically tell me they cannot see any updates, only management can and I can’t speak to them directly for status updates so basically need to call back everyday.

At this point I am not hopeful it will be resolved quickly, if at all. We can’t go weeks or months without a washer and will probably need to replace on our own. We will never be buying through grands appliances or using centricity again .
I hope we hear back but I wish it didn’t take a review to get help or an actual helpful or timely response.

Edit: what information do you need? It will not let me post my email with the review.

Vary helpful and Knowledgeable .

Centricity arranged for a repair of the Electrolux washer. Technician found drums needed replacing and ordered parts and rescheduled. Parts arrived and sit in our garage but technician didn’t. Over the next 6 weeks Frigidaire service was a no show four consecutive times with no advance notice blaming overscheduling. Centricity was called each time and said they would ensure the repair was done. Nothing changed. No show, no repair and no alternatives from
Centricity. We have given up trying, waiting for the washer to completely fail. Centricity won’t even offer a settlement instead of the repair they can’t get done.

—————-

See below Centricity response. After scheduling four consecutive appointments over 6 weeks with Frigidaire, sitting around all day for each appointment only to learn that no one was coming (by calling in myself), after contacting Centricity multiple times to complain about Frigidaire’s failure and being told by Centricity that they could NOT find another shop, all this time with a failing washing machine, for Centricity NOW to offer to find a new shop or to pick up the unused repair parts seems pretty lame. Centricity charged us for a warranty but when it came down to it, they and their subcontractor Frigidaire failed to deliver. And Centricity, which previously suggested the possibility of compensation, now says that there can be no compensation as the washer can be repaired. But what good is it to us that the machine can technically be repaired when Centricity and Frigidaire have shown time and again that practically it cannot be repaired because they can’t get the technicians out here to do it.

we thought the warranty would be best for all the units we bought

Great service

My LG Fridge has been out most of the summer took many weeks and calling the customer service to get my refrigerator repaired (finally somewhat repaired) around September. Several months later they still have not reimburse me for food lost, I'm just giving up. STAY AWAY FROM CENTRICITY. Some guy Name K.S. (Vendor Supervisor) want reveal his entire name said he worked for the company apologized for all the delays &(lies). I sent him directly my Lost of Food Receipts 8/25/0225. He told me the check was mailed, and I should receive a check in three days or so, guess what he LIED!!! I follow-up the same dog and pony show bunch of lies, lies, lies lies. Just a terrible experience, terrible company. I understand why the company I purchased my LG refrigerator from stop using this terrible company. Negative ZERO

Centricity was easy to work with. Quick and easy claim construction. Quick and fair resolution was obtained

I paid this company $260 for a warranty on a new LG refrigerator. When the appliance broke down Centricity got around to sending a technician 7 days after requesting service. The tech said a part needed to be ordered and that left me without refrigeration for a second week. The problem was misdiagnosed, the repair part did not fix the problem and then the technician abandoned the job. Week number three. I called Centricity EVERY DAY and they did nothing for another week. I finally called LG service directly, they had the refrigerator repaired within 48 hours. After six (6) weeks, Centricity called and said they had someone to repair the appliance. SIX WEEKS!
A year later the refrigerator had another operational issue so I called Centricity..again.
This time Centricity flat out refused to honor the warranty and told me to find service elsewhere.
Centricity is a scam outfit. They will steal your money and treat you like crap while doing it. Do not waste money on these clowns.

Quality repair made

Absolute joke of a company. I have a$9000 GE Monogram refrigerator. They have contracted a local repair service to fix it now 5x, so far no long term fix. They dont answer emails. They dont answer calls. The service company wont speak with you. It take 2-4 weeks for them to come out and diagnose a $10 part, then another 3-6 weeks to install, only to find out they were wrong all along. Makes absolutely no sense.

10/10 best gaming store

VERY GOOD SERVICE AND VERY SATISFIED WITH THE SOLUTION THEY GAVE ME

Six weeks after I submitted ia camera repair estimate: BF53372 Repair Sony camera. Estimate :No Answer, I heard nothing from Centricity. I filed a BBB complaint. Centricity told BBB they had payment ready but 'could not contact me.'I called them and verified address. They had correct contact info. I have no evidence this check was real, and wonder if it is an attempt to tell Bbb I was satisfied. I told BBB I was not. Centricity appears not to honor their warranty. Their responses here often say they couldn't locate (the customer) me, which is why case number was included. Apparent game playing potentially bordering on fraud?

This is an absolute joke of a company. File a claim for my GE fridge not cooling in April. It took several months to get a tech out. I told them my warranty was expiring in July but the rep assured me that was okay as long as there was claim filed before then. Tech finally came in August and said the compressor was gone. I notified the warranty company that same day. Rep tells me they’ll contact me back. Hadn’t heard back from them in weeks! Called them back 10/16 to see what was taking so long. They have the nerve to tell me they can’t do anything since the warranty has expired. I repeatedly told them I was previously told that wasn’t a problem. But apparently now it is and they maintained they can’t do anything. I would HIGHLY NOT RECOMMEND this warranty company!

Edit: My service plan is AK26019. I had two claims filed because y’all initially had my profile incorrect in your system. First claim is PEI01 and second claim is PJQ51. My first call to y’all was on 4/23/25 at 12:19p. I made the following subsequent calls: 4/25 at 12:12p, 5/19 at 3:14p, 5/20 5:24p, 5/20 at 6:07p, 5/20 at 6:25p, 5/27 at 11:36a, 6/14 at 1:32p, 7/16 at 12:25p, 8/4 at 4:33p, and 10/16 at 12:08p.