Centricity Avis 896

Early January 2026 our Matag washer went out. It was having issues in December 2025. I have spent hours (literally) on the phone trying to get help from Centricity....they keep giving us hoops to jump through. Each time we did the work they asked for. Today is 1/28/2026 and we still have not heard back from them. Weeks ago they said our washer was repaired to many times and they would write a check to us or to the appliance store. We had to go buy a new washer. Centricity does NOT call you to let you know updates. The customer service people are usually nice, but not always helpful.
This is my second time posting on Trustpilot concerning this washing machine. Status as of today;
I called customer service ; I was told that they are waiting for paperwork from the repair company on a repair that happened on Dec. 1st. I checked my calendar and there was NO repair done on that date. The customer service guy said he couldn't make a change on the notes by my clarifying things. I tried explaining things again and he still wouldn't change things or update the notes. He said he needed the appliance company's paperwork. (frustrating like heck.) So I hung up and called the appliance company. They reminded me that I had called them on Dec. 1st and told them the washer was possibly leaking water but, after going back into the laundry area, saw it was a plugged drain that wouldn't empty into the drain pipe because it was plugged with lint. So I told the appliance company we could fix that...and no one came out. The problem was not the washer - it was the drain. Which is why there was nothing on my calendar! It all made sense to me! So I called Centricity again and got another customer service person who was wonderful and actually understood the whole story, edited the notes and forwarded them to claims department for a final judgement and solution! So now its another waiting game. I will update again!
I have had to jump through too many hoops, spent hours on hold waiting for answers and have experienced exhausting frustration trying to get this issue solved. After all I have been though with Centricity, my recommendations would be to avoid this company if at all possible.
UPDATE 1/29/2026 Thank you, Centricity, for your reply. While the reply may sound good, it does not fix the issue at hand, it is actually evasive. Thus far "help" seems to be deliberately unhelpful. I actually want to raise the stars on this report with a positive solution. The door of opportunity is still open for this to happen, and we are waiting! I am hopeful that someone wonderful in Centricity will get ahold of this claim and do what they originally said - write us a check for what the Matag is worth. I will update when that happens! 2/11/2026 Update; Still no resolution. I have spoken to 4 customer service people who updated the records and they keep giving me another hoop to jump through. The last problem was from December 1st when I called the appliance repair and told them the laundry room had water in it so I thought it was the washing machine leaking. Turns out, it was the wall drain that was plugged with lint. NOT THE WASHER. No repair person came out. We fixed it by snaking the wall drain!!!!!!! I explained this to every customer service guy over the phone but still nothing was resolved!
The 3rd call guy said I needed to send a photo of the drain snake we purchased to clean out the wall!!!!!!! At this point the insanity was so clear to see I was just embarrassed for them! Customer service guy #3 hung up on me. I called back and got #4. This time I explained things calmly and just asked for a supervisor. Apparently all of the previous explanations were removed from the notes. After a wait, I finally got to speak to a supervisor. I was on hold again for about 20 minutes, and she then explained that she fixed the notes, and forwarded things to claims department. Since it had been almost 3 months, we had to purchase another washer. I asked her to put in a note for them to send the check to us. She explained that it would be useless for them to send the check to the appliance store since we already purchased the washer. (Did they plan it that way?) She said it would be a week to a week and one half before the claim is figured out. I will update. Again. What do you want to bet on them sending the check to the appliance store for us to purchase a replacement washer? If they send us the check, I will raise the stars! Even after all the frustration, exhaustion and insanity of this case! Contract # AY82507

One star is to many. Worst company ever. My story started Dec 11 2025. It is now Jan 27 2026. Freezer is still broken. They sent 1 repair man out, he said its a sealed system problem. It would be 2000 dollars to fix and he is not authorize to fix it. I called Centricity to update them on what repair man said, well thats when all the run around and lies started with Centricity. I call company daily. Every time I call they give me run around, anything not to fix it. Like I said every time I call they come up with a new excuse. Today's excuse was the best one yet. They said my policy is the kind that I have to take the refrigerator to authorized repair shop. WHAT!!!!! Number 1. I have spoken with them daily, not one time I was told that. Number 2. Who in the world can strap a refrigerator to their car and drive it somewhere. They ran out of excuses so they decided I had to transport to a repair shop. They will drain you mentally until ypu give up. Please listen to me and DO NOT use this company. Trust me I am trying to save you from the problems of dealing with them. I called the company I purchased from and they even said that Centricity is the absolute worse and they laughed out loud when I told them that Centricity told me I have to take it to repair shop. I can bet that they will respond to this review by saying unless you provide us with policy number or what ever other needs the ask for we can not help you. Well my friends, I call you daily. Im pretty sure you know my story and will continue to lie to me and give me more run around and excuses.

Great quality and value ! I sleep great now !!

They are for REAL!

After 6 and a half months our claim is finally settled.
A big thank you to Kirk who was able to finally get the claim on our GE Washer settled to our satisfaction.
We said we would post a better review than the previous four reviews which were 1 Star reviews. If centricity had settled our claim months earlier I would have given a 4 or 5 star review but cannot give a 5 star review for a claim that took 6.5 months to settle. Kirk, you personally get 5 stars for getting it done. Thank you!
01/20/2026 Edit Comment: The check we received was for the amount we paid for the washer which was a fair settlement.

This is a follow-up to my December 27, 2025 review. I purchased a GE Café refrigerator in February 2025. After months of issues and repeated attempts to get support, my refrigerator was finally repaired on January 15, 2026, but not due to any effort by Centricity.
Centricity, a wholly owned subsidiary of Bankers Financial Corp, was unresponsive and ineffective. Despite my filing a complaint with the Better Business Bureau of Florida and leaving a negative Yelp review for the retailer, Centricity did not resolve the issue. Instead, they assigned National Service Alliance, which subcontracted ATS Electronics. The ATS technician was unqualified, performed no meaningful diagnostics, misdiagnosed the issue as a blower fan, and ultimately stated the refrigerator could not be repaired.
After continued pressure from the retailer where I purchased the appliance, their customer service team arranged for a GE-authorized technician to visit. The GE technician conducted a thorough diagnostic using Bluetooth system access, identified a pinhole leak in a refrigerant joint line, and repaired it the same day. The refrigerator has been fully operational since January 15, 2026.
Notably, Centricity, Bankers Trust, and National Service Alliance closed the service ticket claiming the refrigerator was repaired before the actual repair occurred.
The contrast between an unqualified contractor and a highly trained GE technician was stark. Lesson learned: only purchase extended warranties directly from the original equipment manufacturer.

Had I wrote this review in 2023 I would have given 4 stars, but not anymore. In 2023, they actually fixed my stove and apparently cared about their customers, but not anymore. I am incredibly thankful that my warranty with them is expiring later this year and I will never have to deal with their deceitful customer service agents again.

I filed a claim on my dishwasher in October of 2025. The local company the assigned scheduled an appointment and then never showed up and completely ghosted me. I log into Centricity's portal and see that the service request was cancelled. I call Centricity and at first they won't do anything because the issue has already been fixed, which is was not. After arguing with them they finally agreed; however, it is now 3 months later and they still have not sent anyone out.

Every time I call it is a different excuse. The latest is that now I have to send a video of the issue, the video I sent last week never made it. I emailed them the video today, but there systems are so terrible I did not get a confirmation email from them, so I am expecting more excuses when I call them tomorrow.

My recommendation is to avoid this company. Do not let them take your money and then give you the run around for months to actually fix something under warranty.

Declined a claim on my refrigerator that they approved a repair to be done. Was told different stories why declined. Was told service company could use their parts, then told Centricity had to order parts. Some operators were very difficult to understand and was even hung up on. Would never use them again. Called many times, same run around.

Had a washing machine that was not working correctly. I am one that uses my washer every day, so it was important to me to resolve the problem as quickly as possible. I contacted Centricity and within a couple weeks, which probably would’ve been sooner ,due to my problem I was having getting certain videos sent through, they resolved the issue within a week or less. Very friendly representatives that I spoke to, and were efficient in getting me in contact with the people I needed to be with and got back to me quickly too. Was pleased with everything and now I have my new washer.

Worst extended warranty service ever. Customer service reps are rude and relay wrong information. Don't waste your time and money with this warranty company.

Awesome people very helpful

Before you read Centricity's BS rebuttal to try to save themselves.

1. Did I ever receive the call back? NOPE.

2. Did I receive the repair reports I asked for? NOPE.

3. Did they produce a policy document showing they do not provide reports to customers? NOPE.

Still waiting for that call back......still waiting for the repair reports I requested.... Still waiting for a policy document to show proof that you don't provide repair reports to customers....

This is a great product. I love the extended warranty but it on everything I buy! Great value.

No recomiendo comprar una garantía con esta compañía mejor regalarle el dinero a la personas que más lo necesitan , mal atención y mi caso fue una scooter pague tanto la mandé que me la iban a arreglar y me la mandaron mal y muy dañada y al final me dicen que el taller la mando en buen estado y no podían hacer nada ósea mi palabra como cliente no es válida NO recomiendo nada con esa compañía CENTRICITY no sirve

Purchased a GE Café Fridge in February 2024 from Bray & Scraff and had it installed in May 2024, with an extended warranty through Centricity. The freezer stopped working, so I filed a warranty claim with Centricity on October 24, 2025. After multiple calls, Centricity sent a technician from ATS Electronics, a company that seems primarily electronics repair and not appliances. The technician visited in November, performed no diagnostics, and asked us to power down the fridge for 12 hours, which did not resolve the issue. The technician returned on December 22, with a freezer fan replacement (which was not the problem), and ultimately stated he was not qualified to repaired what he believes is the coil/freon system. Centricity then told us to wait another 2–3 business days for the technician’s report. Requesting Centricity to send a qualified repair person or replace the fridge. Followed-up with Centricity on 12/26 once again given the run around. Told after they verified from the service technical he could not repair the refrigerator they would call me back the same day in the afternoon which never occurred. As a follow-up to Trustpilot for Centricity I provide my full name,phone number on this site. Submitted to the Maryland BBB complaint for lack of service its now been over two months waiting for a repair.

Automated system sucks; every time you call you go through the same process to get an answer. The original estimate did not provide an equal credit to my TV

UPDATES
1/21/26 Centricity is LYING saying claims filed BEFORE contract expiration are invalid bc of expiration. Might need to involve FL State Attorney General’s Office for consumer protection & consumer investigative news reporters at all tv stations in my top 10 national market
1/17/26 NO MOVEMENT ON CLAIMS & NO RESPONSE TO BBB COMPLAINT. They claim service reimbursement processed 12/23 but I haven’t received. Centricity still ignoring my emails
12/22/25 Emailed Centricity contract & claim info. Email in their profile does not exist per MSOffice365

I’ve unsuccessfully dealt w/ Centricity for WEEKS w/ no resolution to contract claims after speaking to seven (7) employees and it has revealed itself to engage in dubious business practices w/ unprofessional staff

My recent interaction w/ a customer service representative (CSR) was the worst CSR experience of my life. He was hostile & aggressive and attempted to intimidate me & lie to prevent supervisor access, despite a CSR advising speaking to one to better address claims.

I filed a claim for non-functioning refrigerator & separate $300 food loss claim under an active service contract. I can’t proceed w/ loss claim until first is resolved & lack faith in Centricity honoring loss coverage regardless of first claim result. I’ve followed procedures & protocols while initially believing they were acting in good faith but service has deteriorated to unacceptable standard wherein I feel I am being denied rightful contract benefits.

Refrigerator was assessed two (2) times by technicians from original dealer & manufacturer. Manufacturer diagnosed & estimated $1200 parts & labor to repair unit purchased for ~$1500, 80% of purchase, which reasonable common sense logic warrants justified replacement in lieu of repair. Centricity claims I agreed to 3rd service appointment for the same day I was notified of appt–I didn’t & they have no proof. Centricity outsourced service to a third party contractor/servicer who again outsourced to another third party technician who according to publicly available research, has >13-year history of poor workmanship, customer disrespect including invalid payment demands & appointment no-shows, & MOST ALARMINGLY, PHOTOGRAPHICALLY DOCUMENTED & UNDISPUTED INSTANCES OF LEAVING BLOOD ON APPLIANCES. No accessible proof he holds valid certification to handle sealed system hazardous materials so I informed Centricity I wouldn't allow a disreputable & unverified technician into my home w/ resident w/ life-threatening health concerns whom I already alerted them to by requesting all technicians wear appropriate masks (requests not satisfied). Asked Centricity to cancel appointment & assume accountability for their actions resulting in assignment of this disreputable technician & they haven’t. Note third appt was scheduled post-contract expiry.

Per discussion w/ supervisor, he agreed unit is worthy & logical candidate for replacement and would relay his recommendation for review, however, he also admitted Centricity treats claims on expired service contracts (filed while active) differently than active contract claims. This statement combined w/ recent actions by Centricity implies they don't satisfy such claims to a fair standard. It's suspect they hired reputable dealer & manufacturer technicians pre-expiration, then post-expiration outsourced service to third party servicer who further assigned a discreditable & shady third party technician, presumably to reduce cost & divert future blame from themselves to third parties.

Supervisor stated he hoped for satisfactory resolution by 12/23/25. To date I’ve not received >$100 reimbursement for second service appointment despite $0 service fee contract. I lack confidence in honoring of $300 food loss coverage. I communicated immediate cash settlement of unit purchase price as permitted under contract & aforementioned reimbursements would satisfactorily resolve claims. I could then purchase new unit myself but suffer added costs of >$160 (tax+fees) otherwise covered by replacement.

Received invitation to extend contract month-to-month & supervisor claimed contract & extension not offered as of 9/2025 & advised not renew. Screen recorded process of accepting invitation to checkout as wouldn’t put it past business to rescind offer & claim no invitation sent.

Haven’t received timely resolutions to my claims causing extreme stress of non-functional refrigerator in health-sensitive household during Xmas & New Year holidays.

NOTE I DON’T CONSENT TO PUBLISHING MY NAME OR OTHER PERSONAL INFO/PII. Centricity habitually includes customer names in replies in direction violation of Trustpilot’s Terms of Services

Peace of mind.

My dishwasher began leaking over 2 weeks ago. I started a claim with Centricity. I have called every day to check the status as I am not able to use my dishwasher. I am told that since it cost less than $800, they will not repair. After speaking with the supervisor, Efraim I was told that he would handle it personally and I would get a call by today . No call today so I called customer service and asked for a supervisor. After being on hold, I was told by Jose, the representative that “ I was the lady who called everyday and she did not want to speak with me.” This is the WORST company I’ve ever dealt with. I can’t even go buy a dishwasher because there are 3 options for the resolution. They can replace, give store credit or write me a check so here I am still washing my dishes in the sink.

I’d give them a zero if I could. We have a washer that’s 2 years old. The first year the straps broke. The dealer we bought is from fixed them. Now year 2 the straps are gone again along with a bearing and they told us not worth fixing. That said centricitywanted pictures of the model and serial. I sent that. Then today they want me to run it so they can hear the noise and make a video. They think of every reason not to honor what we paid for. They are a scam. Told my husband since we called the dealer that sold us the washer our warranty is no longer good. Stay away from this company. You never talk to the same person twice. In the mean time between all this someone from there sent our dealer a note saying they were going to settle with us. Nobody knows what’s even going on there. The customer service people are rude. Stay the hell away from these people. SCAM from the word go. I’m still been a week now so I imagine it will cost me another 800 for a new washer. We r retired I’ve been back and forth with them for a week and we are done. They SUCK. I don’t have time for this crap.

What my husband said was we reached out to the vendor we bought it from. Centricity account is not accurate. Our vendor is now looking for another warranty company because of the complaints in the last 2 weeks. We were never told anything about any settlement. They will look for any excuse not to pay. It’s not just me. Look at any reviews Facebook bbb trustpilot Google or yelp. It’s a scam
They take your 180. It’s a donation because they are never going to help you. They just keep asking g for more and more. First a picture then a video. The next would have been for us to bring it to
Them. Never ever deal
With these people. Rotten customer service. We never talked to a supervisor. So their recollection is. It what it seems. We ended up hanging up because 10
Days of this petty. BS is enough.
I never talked to a supervisor I hung up before the transfer. My husband also never kindly offered a video. You sent an email to our vendor who is the technician that looked at the washer to diagnose the problem and offered a settlement if they sent you prices of a new washer. That said you never responded to Pro Tech either because I just talked to them. And they don’t seem to care any more
Either.