Thank you for the Trustpilot reviews Mrs Yi-Ting. We have replied as the following.
Concerns About Your Cerberex Experience Dear William Cruz, I hope this email finds you well. Thank you for taking the time to share your thoughts and experiences with us. We genuinely value your feedback, and we are here to address your concerns with utmost sincerity. First and foremost, we apologize for any inconvenience you may have encountered during your time with Cerberex. We understand how important it is to have a seamless and reliable trading experience, and we regret any instances where our management fell short of your expectations. Regarding the Algo being stopped at our discretion, we assure you that our aim is always to enhance the performance and security of the system, on the second note we had USDJPY BUY BACK of JAPAN GOVERNMENT as NEWS in JULY when you subscribed. You may ask any experienced trader regarding this period if it would be wise to trade or not and you will see the results.
We even offered you to trade at your own risk where you hesitated to do so, at the end YES we did have 2 times of a stop-loss where we clearly had instructions from your side as well to have a stop-loss in place when you were offered a trial of over a month. And at the first stop-loss, we even recovered the 30% loss within 4 trading days. While we do take preventive measures, we acknowledge that there have been instances where the Algo touched the stop loss (SL) despite our efforts. We apologize for any frustration this may have caused, and we will continue to work diligently to improve our risk management strategies. We do not acknowledge your explicit request to turn off the SL setting and utilize a conservative approach as we have many communications with you respectfully to have a stop-loss in place with an initial lot size of 0.03. It seems there might have been a miscommunication on your end.
Whatever the results we deeply apologize for not being able to meet your expectations. Rest assured, we value your preferences, and we will ensure better communication moving forward. Regarding the exchange affiliate program, we want to clarify that we are committed to providing a transparent and fair trading environment. Our intention is never to profit from our customers' losses. We apologize if this aspect of our service left you with any doubts. Your success is our success, and we are dedicated to supporting you throughout your trading journey, and for this reason, we have a profit share system in place, without you profiting, we do not profit. And for the clients that read this we want to make clear that we even did not charge you a profit split on your 3rd week so that you can clear a profit and continue with us, we just thought of it to be fair with you and your respective wife after all we communicated with your wife and were told several times not to trade in this daring moments. However, you insisted on trading where we resulted in a stop-loss.
We understand your concerns about the weekly profit split and the absence of a loss split. We will take this feedback into consideration as we continue to improve and refine our offerings. Your satisfaction is of the utmost importance to us, and we are constantly looking for ways to better serve you. Please know that we appreciate your trust in Cerberex and your belief in the great potential of our system. We are committed to continuously enhancing our platform and management practices to deliver a top-notch experience to all our valued users. If there's anything specific you would like to discuss further or if you need any assistance, please don't hesitate to reach out to our dedicated customer support team. We are here to listen and help in any way we can. Thank you once again for sharing your experience with us. Your feedback is invaluable, and we look forward to earning back your trust and providing you with an exceptional trading experience. Warmest regards, The Cerberex Team
