CET Avis 

Not worth even one star.

Logged a claim 24 hours later issue still remain inspite having the home emergency cover.

The contractor plumber called to say he’s stuck in traffic and was given the wrong address. CET say they have the correct address and was shared. Upon questioning now it becomes the Plumber couldn’t access the property. Is it access , address or traffic?
The plumber could call to say he can’t attend due to incorrect address but couldn’t call me to get the right address if he was genuinely assigned or wanted to fix the issue?

Or just didn’t want to do the job, today.

You pay for a service you don’t get it value in return and this is poor zero star service

Quick and easy to make my breakdown claim. Regularly kept informed of progress

Prompt and efficient,, very pleased ,, thanks

told an engineer would be with us between 12 and 5pm only by phoning them I was told the engineer cancelled the appointment and I would be allocated a new appointment seeing that our electricity had been off since 3am l would have thought l might have been a bit of a priority after kicking yp a fussa engineer arrived at 6.30

Excellent service and quick response

Prompt service and unblocked bathroom toilet and waste pipe on visit

Polite,sympathetic anf efficient at correcting problem

Real fast response.
Easy to arrange
Recommended

This was my first claim since using intelligent insurance. My claim was dealt with in a reasonable time frame and resolved in a couple of days. Overall It was a positive experience and I would recommend this company to friends and family.

High quality service offfered on a timely basis.

Easy process and helpful and experienced engineer-great service

Friendly and helpful technician.

CET were arranged by my insurance company and I was really impressed with the speed of the service. The plumber arrived in under two hours and sorted the problem within 15 minutes. He was professional, efficient and got everything working again quickly. Would definitely recommend.

The locksmith was very courteous and professional. Job was completed swiftly.

Shane was great, identified the problem and fixed it

Excellent response time to a leaking joint/ valve leaking from upstairs to kitchen

Quick response. Fixed the leak in radiator. Polite and friendly plumber.

My boiler broke down 10 days ago. An engineer came two days later. Since then it has been a catalogue of errors and endless apologies. They have not contacted me ONCE in all this time, even though they promise to each time I call. My case has been 'escalated' that many times I've lost count - and still no response. Have now given them an ultimatum: sort it or we're off to court.

We would never recommend CET Structures LTD.

Our boiler broke down 5 days ago, and CET sent an engineer within the hour. We were charged a £220 call-out fee for what should have been a simple one-hour repair. We also have home emergency cover, so we expected the issue to be resolved quickly.

The problem was apparently just a gas valve that needed replacing. However, the contractor stayed for only 2–3 minutes before leaving, and since then we have had no proper update or repair.

We have been calling CET every single day, often 4–5 times a day, and every time we are told, “We will call you back.” No one ever does. They also keep saying they cannot get hold of the contractor.

Another day passes with no heating or proper communication. This morning we called again and received exactly the same response.

At this point, we honestly want a refund. We could have hired a local engineer and had the boiler fixed much faster and for far less money.

We will also be contacting Trading Standards regarding this experience.

Based on our experience, we would strongly advise people to avoid CET and be cautious with home emergency cover policies, as there always seems to be a catch.

Update: Just now at 8:00am (14/05/2026) received message saying -
"Thak you for your home emergency job 1186485 has now been completed." What a joke CET.

Bad communication , not informing plumber what was required so arrived at the emergency job with no information . A plumber couldn’t fix the leak ! Leaving vulnerable adults 4 days without water and heating in winter ! Shocking customer service . We later found out it was a basic repair and could have been fixed in one day ! Plumber wasn’t knowledgable enough to fix the leak . They had to send another . Still no communication from CET about our complaint since March 2026 ! Ref no 501338669