CET Avis 

Great service Eddie was polite and communicated his actions and was very careful around our property

Emergency repair of a toilet cistern - completed within 7 hours from first report which was reasonable. Very effective repair.

Good communication professional

Prompt and efficient

Communication was good, and operation on the day was effortless. Thank you for being highly efficient!!

Home emergency. Very prompt, kept me informed all the way.
Fixed within an hour of contacting insurer (privalege).

Excellent service, quick in arriving and found the issue and provided with a solution promptly. Friendly, polite young man
Thank you Matt

Excellent. Quick call back straight after I logged the job, text the next morning confirming engineer on the way. Call from engineer confirming time. Came, saw & fixed. All sorted in less than 24 hours from noticing the boiler was dead.

CET through Howdens came to fit a replacement toilet cistern. Worked fine for a couple of days then flooded the bathroom and kitchen. Second 'engineer' came to fix the issue and butchered the cabinet to make a bodge repair. Flooded bathroom and kitchen again, third 'engineer' confirmed last person had bodged it and would need to send someone else to fix the cabinet. CET refused to do anything else and took 3 weeks to deal with complaint. Still refusing to make good on bodged repair, all the time having no flushing toilet and now having to replace entire unit. Awful company.

Insurance company used CET to repair a leak. The said they spoke to Tennant (who want even around) and said “recent building work was undertaken that’s why leak happened. That is itself NOT true… now it’s becoming increasingly difficult to get claim accepted

The engineer arrived within the time frame. He was extremely cheerful & efficient. He quickly resolved the problem and explained the probably cause.

My experience has been an absolute nightmare. I discovered a problem coming from some pipes in my utility room around the 25th May. Thinking it was the water meter leaking, I called the utility company who investigated and said it was coming from a valve. I called the insurance company who put me in touch with CET. They didn't contact me until the 26th when CET men came to have a look. Said it needed a part. Told me they needed to get approval and that could take 3-5 days. By 29th May they'd still not fixed it. my own plumber was back from a funeral by then so he fixed it. By that time I was flushing my loo with stored rainwater, and drinking water from what I'd managed to save, showering at my friends. I am 78. I've raised a claim and they have paid me compensation but not repaid me what I had to pay for the plumbing work by my plumber. I am out of pocket. They are refusing as they want EVIDENCE from my bank account that I actually transferred the money. I had to pay some money upfront, because the plumbers didn't trust CET as they'd witnessed what they hadn't done and how I'd been treated. I paid some in cash (I could have transferred it but I was low in money in my bank account and didn't want to get overdrawn, and waited a few weeks for the plumbers to send me the invoice and then paid the balance by bank transfer. Dont ever insure with this company. It's the biggest ever mistake I made. I am still waiting to be reimbursed for the £240 I've had to pay. I've been ill as a result because of the stress that nasty company have put me through

Quick response to my problem. The man was lovely . He solved the problem very quickly.

Great response time and great service. Anton was fully engaged and was diligent and polite throughout. Really impressive all round.

Stay away from this firm they cant arrange anything.

After a really scary flood I had prompt efficient service and kindness from the plumber and electrician, even though it was a Sunday Thank you

Fantastic, professional response!
​Had an issue with power tripping caused by a leaking boiler. The boiler engineer fixed the leak and flagged the electrical risk, and Home Emergency quickly dispatched an electrician who made everything completely safe.
​Both engineers were absolute professionals, and customer service on the phone was polite and supportive throughout. Outstanding service, couldn't ask for more!

Hari who came to fix his toilet was polite, intelligent, patient and took time to do a good job and explain what was happening very very clearly. It was literally my definition of what a tradesmen should be like when they turn up to solve a problem for you, which is causing us a big problem.

I contacted Privilege CET Home Emergency and asked for assistance as I have a home emergency policy with them.
During the time of making the claim and waiting for the engineer to arrive I sourced the leak and made the leak easily accessible

That evening an engineer arrived at my property and I showed him the source of the leak. I explained to him that I had turned off the mains water to prevent further damage to my ceiling.
Without any attempt to investigate the leak any further, for example getting down on his knees to look more closely at it, the engineer said that it was probably a hot water pipe and he wouldn’t be able to carry out any work as a Track and Trace Team would need to come out as well as a Gas Safe Registered Engineer to work on the leak.

I did explain to him that track and trace was unnecessary as I had already made the leak visible and easily accessible, also you do not need to be Gas Registered to work on a pipe leak, even if it was a hot water pipe.

He suggested that I turn the main water stopcock back on so I have water to use for washing and drinking and just turn off the water supply to the Combi Boiler. As I did not know how to turn of the water supply to the boiler, he said that he would do it, so he proceeded to attempt to look for the water supply on my boiler and he then turned of the water supply to it. As an afterthought, the engineer had already told me he could not work with the hot water system but he was quite happy to look all around my boiler for the water inlet supply valve. Whilst looking around my boiler he told me that I had a boiler leak and he will make a note of this in his report.
This engineer left me with a leaking ceiling and made no effort to repair the leak, turning of the boiler water inlet valve had no effect on the leaking pipework and telling me to turn back on the mains water resulted in further damage to my ceiling.

The engineer gave the wrong advice and potentially could have damaged my boiler by turning off the water inlet valve. He should have also turned off the filling loop linked to the cold-water inlet valve to avoid pressure leaks. Also turning of the water inlet valve to a working boiler should only be used as a short-term measure whilst carrying out repairs.

If the engineer felt he was not qualified to fix a leak, then he should definitely not be giving advice, and looking around a boiler.

Came very quickly to fix the door which we couldn’t close or lock. Absolutely A Star fantastic service from Steve. (I think name was Steve).