CEWE Avis 

1 129
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Extremely easy software to design your book - whether you design it yourself or use suggested templates. Very intuitive. Amazing paper options (the photograpic paper choice is lovely and thick and oo... Voir plus

Noté 4 sur 5 étoiles

Great graphic options - stickers, backgrounds and text choices. The ability to enlarge the photo before dropping in would be good (ie to verify its content/quality). “Gilting” option is excellen... Voir plus

Noté 1 sur 5 étoiles

Cewe advertise they do instant prints, which i was assuming they would be in my hand when the transaction was completed. I ordered on the 27th August and I still haven't received them as of the 5th Se... Voir plus

À propos de l'entreprise

  1. Service d'impression de photos

À propos de CEWE

Écrit par l'entreprise

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 45 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(1 129)

124 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

All good with the quality of the print…

All good with the quality of the print and the timing of the order.
The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids etc.. nothing serious but the idea that our photos could get mixed up and someone else around the world could receive by accident one of my photos is a bit disturbing.

1 juin 2025
Noté 1 sur 5 étoiles

This company is a joke

This company is a joke. Ordered 2 framed prints in different dates. None of them arrived. Called the day the first delivery date was due and they told me they were both produced and they’d be dispatched next morning.
Called the morning after and they told me they wouldn’t arrive for Father’s Day.
Called in the afternoon to request a refund and they told me it was a mistake from the person who took the call in the morning and they’d be here on time.
Asked for a cancellation and refund cause at this point I had arranged an alternative present.
They charged me but successfully managed to intercept the parcels. So here I’m having paid them £150 for nothing
As of June 23rd I haven’t received my money back.

13 juin 2025
Avis spontané
Logo de CEWE

Réponse de CEWE

Lolo McCaw,

I am very sorry about the miscommunication you experienced during this process. I understand how frustrating it must have been to receive conflicting information about the status of your orders and the delivery dates, especially when you were relying on them for a special occasion like Father’s Day.

As soon as you let us know you no longer needed the prints, we took action to intercept the parcels before they were dispatched. I can also confirm that a full refund was processed for both of your orders, as you requested.

If you have not yet received these refunds, or if there is any outstanding issue, please reach out to us directly so we can investigate this further for you and ensure it is resolved as quickly as possible.

Thank you for your feedback. We appreciate you bringing these concerns to our attention and will use them to help improve our communication and service going forward. Sincere apologies again for the inconvenience caused.

Kind Regards,
Mya
Customer Service Support.

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ best printing company

⭐️⭐️⭐️⭐️⭐️
I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better than I expected! They truly brought our special memories to life.

I did have a small issue using the app to find the right sizes for my frames, but overall, it was a fantastic experience. I’m really happy with the results and can’t wait to print more photos soon. Thank you, CEWE!

20 mai 2025
Noté 5 sur 5 étoiles

The Pleasure of a Photo Book

I made a photo book with photos I took during the first month of my twin granddaughters lives. It came out beautifully. The whole experience was enjoyable and the book was delivered well packaged and promptly. Altogether a great product and service.

27 avril 2025
Noté 5 sur 5 étoiles

Fantastic service.

I ordered wedding photo book and I was little bit worried how that will look like. But when it arrived it looks amazing. It's fantastic. I will definitely order again.

8 avril 2025
Noté 3 sur 5 étoiles

The cost of your photobooks is far too…

The cost of your photobooks is far too high & you offer no incentives to repeat customers. Very poor!

4 avril 2025
Logo de CEWE

Réponse de CEWE

Dear Helge Schneemann

Thank you for reaching out to us and sharing your concerns. We’re sorry to hear that you’re not completely satisfied with our service.

We take great pride in the quality of our photobooks, which are crafted using premium materials and advanced printing technology. Each photobook is carefully designed to provide a personalised and lasting keepsake, and our pricing reflects the attention to detail that goes into creating them.

That said, we completely understand that our prices may be considered expensive, and we sincerely apologise for any inconvenience this may cause.

While we do not offer regular discounts, we do provide bulk discounts for orders of multiple copies of the same product, starting at 5. If this is something you might be interested in, you can find more information on the bulk order page of our website.

Additionally, we offer several alternative options that may better suit your budget, such as smaller photobook sizes or softcover photobooks. These options are more affordable but still maintain the high-quality finish that we’re known for.

We greatly appreciate your feedback and understanding, and if there’s anything else we can assist you with, please don’t hesitate to let us know.

Kind Regards,
Mya
Customer Service Support.

Noté 3 sur 5 étoiles

Travelled to Boots in Kendal to use the…

Travelled to Boots in Kendal to use the cewe instant photo developing machine (50 mile round trip). Loaded up our pics (40 in total £22) just about to confirm my our the machine shut down completely for 20 minutes we didn't know what was happening neither did the Boots members of staff..
Finally loaded up again and started printing, the machine ran out of paper..
A day later looking through our pics to find all of the pictures had been cropped by at least 5mm on all 4 sides of the photo's some missing some important to us information off..I rang Boots customer services who advised me to go back to the store.So off to Kendal again to find out the machine is set up like that and I'd have to edit each pic.
There is NO information about this in or around the machines and there isn't a simple Cewe customer service number.. no happy at all.

15 avril 2025
Avis spontané
Logo de CEWE

Réponse de CEWE

Dear Kevin Price

We’re truly sorry to hear about the experience you had in-store and want to assure you that your satisfaction is our top priority.

To help us investigate this further and work to make things right for you, we kindly recommend reaching out to our customer service team directly. Our team is available to assist you and ensure any concerns are resolved promptly and to your satisfaction.

We also offer a dedicated phone number for our customer care team, so please don’t hesitate to get in touch—we’re here to support you and ensure you are completely happy with your purchase.

Thank you for bringing this to our attention, and we look forward to resolving this for you as quickly as possible.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

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