chargeplacescotland.org Avis 

We tried 6 Chargepoints today in Edinburgh before we found one that worked. Some did not work at all, others worked for only a few minutes before the app threw us out. We constantly had to call the helpline to get them to release our charging cable from the Chargepoint.

Absolutely horrendous service. Probably a perfect example of abysmal buying from the Scottish Government - this mob are clearly incapable of running the infrastructure as its constantly down.

What's worse though, when their barely stable at best app, decides to remove your bank details, you wait (often in a hurry) to some joke of a call centre that I've yet to ever actually get speak to. Normally get to 30 mins and hang up.

We sorely need the charging infrastructure in Scotland ran by a far more capable organisation. No Shirley, I don't care about your corporate policy, just answer the god damn phone so I can charge my car.

Card stolen and getting customer service to do anything is effectively impossible. Both speaking to customer service as well as emailing them has yielded nothing. Sadly if you want to travel north of the border, they are a necessary evil.

Chargeplace Scotland terrible....
They charged me twice for the same charging session.Also sent me 2 invoices for it...I think it was because they changed the payment system from direct debit to instant payment with your card details.
Anyway sent them 2 emails about it...they say will get in touch within 48 hours...do they..no...nothing. Tried a few times on the phone helpline...nothing just music.If this is the best we get in Scotland it needs a lot of work to get it right...The government needs to sort this out for electric car owners...

Had a problem with a charger not recognising the rfd card...day 1 gave up after 45 minutes
Day 2...now desperate gave up after 30 minutes.
Customer answering times are truly dreadful...if you have an issue and there are alternatives nearby go for them...unless you want to grow a beard waiting for an answer..

They advertised fast chargers at 50kw and charge a premium with hefty fines for an overstay. Instead they deliver a fraction of the advertised KW but charge the higher price and fine you for getting all of 7kw in an hour.

The systems changed and people had to call to activate a charge. I was at one of the main charging hubs and there was at least 20 cars stranded.

Have spent over 5 hours trying to get through to them this week alone.

System is now useless. Spend hours on the phone trying to unblock my account every day so I can charge up. Most frustrating experience. No sign of any fix. Has now been going on for over a week with no updates it’s like no one seems to care or is trying to fix this debacle. Not fit for purpose.

Charged yesterday afternoon at Kennacraig Ferry Terminal near Tarbert Argyll. In the evening tried to charge at Argyll College , Campbeltown. Charger would not accept card I used at Kennacraig. Furthermore, unable to connect to Charge Place Scotland helpline. Was over one hour on phone to no avail.Luckily, I got rid of my Electric Car and REPLACED WITH A PLUGIN HYBRID which gives me the option to use petrol rather than electric.

DO NOT need to charge a EV in Scotland. Especially in edinburgh. Woeful woeful. Always locked out of account. Cards don’t work. Changeover to new payment system a disaster.

Their systems have had issues for the past week which means that pretty much every time I go to charge my car I have to call to connect and disconnect. The system error keeps blocking my card and is pervasive so it’s not just me who is affected. The knock on effect is that the hold times are longer which increases the inconvenience and frustration. Whatever they are doing to fix it has not been working and has not resolved for over a week. There is very few alternatives so they effectively have a monopoly.

What can I say, since the change in payment provider my card is blocked every time I charge. Phone waiting times are over a hour every time I phone. Service and network now not fit for purpose. Call handlers are helpful but as frustrated as we are.

It's never straightforward with this lot. I've been driving an EV for 6 months and charging with CPS is painful. The app isn't fit for purpose. The chargers are often broken or have issues and their business processes and software are terrible. They've recently switched payment providers and since then I've been locked out of my account multiple times for no reason. I'm often sat on hold waiting to speak to someone to get issues resolved just so I can get back on the road. I'm sat on hold as I'm writing this review. 48 minutes so far and counting just to get the charging session started. Very very poor.

If I could give zero star, I would! Absolutely a nightmare...waiting time for customer service is over 1h - ALWAYS. After a day of work, all you want to do is to stay in the car another hour and wait for them to pick up to unlock your account due some internal system issues.

useless, can't get through to helpline, can't charge the car, most ports don't work, never got my charging card etc.... back to petrol!!!!

Absolutely useless. I had my RFID card only a couple of months. Untill I noticed an overstay charge of £40 on my account. How could this be?, because when I returned to my vehicle, it was charged to 68%. Phoned to complain, which was a waste of time. Card got sent back and account closed. As if using public chargers is not expensive enough, this was unacceptable. Got a home charger fitted now and I'm saving loadsamoney 😆

Used to be a great service , since stripe payment system introduced it's a shambles. Haven't been able to use card for 6 weeks as I can't upload my details . Even cps it experts in Dundee couldn't. At least they called me back.
Surprised newspapers haven't got this as hundreds of not thousands of people in same boat as me.
Back to a diesel EClass for us !

Absolutely the worst! Chargers never work and you always have to ring the office to have it resolved. Even then you have to do a song and dance to make it work - close all doors, bow to the King, open the app, eat a melon, click the charge button, build a sandcastle, plug the car in, read a book, wait 60 seconds... And then the office people tell you this particular unit is not compatible with the app...
Fix it for god's sake!

Absolutely abysmal !!!!! What a terrible experience Scotlands EV Network was. Do not even consider travelling in and around Scotland in your Electric Vehicle!!!
****YOU HAVE BEEN WARNED!!!****

Charge Place Scotland are moving all payments from Swarco to Stripe. In moving over yo the Stripe system I had problems with weblinks that didnt work and an interface that was hard to use on a mobile.
It is not user friendly.
A card entry screen that can only be used on landscape mode! It took me a few minutes to try out options before I could enter details. Not a good start for what will prove to be a poor system.
CPS you are making a mistake albeit cutting costs@

How can any business introduce such a change with so little notice! 4 days warning forcing customers to set up an account with Stripe who are an unknown organisation to many people.

Although payment by credit will be allowed, I am told that the local councils are responsible for making the change to enable charging stations to accept contactless payment. Do Councils have the resources & budget to carry out the change before Monday?
Although some customers may be happy with change to immediate payment, for the many who are content with the current monthly direct debit system, why not offer a choice?
Not surprised they have received multiple complaints.