chargeplacescotland.org Avis 

I have tried to use Charge Place Scotland a couple of times in the last few weeks and on both occasions they have held £35 in my pending transactions despite the charge session not beginning. By the sounds of things I am not the only person to experience this issue. When you call to speak to them they could seem any more uninterested despite an obvious flaw in the service. Pretty poor experience to be fair.

Terrible, terrible, terrible. Charge place scotland card doesn’t work for me. App does not work properly. Can’t charge from website. Lots of chargers don’t work and I quote a member of cps staff on the phone “ unlikely to be fixed for a while”. Took 7 pre authorisations for £35 for charge session. Just the worst ev charging company Bad experiences over the last 2 months.

Absolutely garbage
Terrible company-
App is misleading- 52973 location showing unavailable on app but charger appears to be working fine - no way of charging vehicle on website despite phone advice
Arrived at multiple sites to find chargers had been vandalised
Phone support service useless

Yet again utter shambles charging my car.3 attempts to charge all failed but CPS still managed to take 3 payments of £35 out my account for pre auth hold.called them to ask what was going on to be told,nothing can be done you will just wait for the return of your £105 could take up to 5 days to come back into your account.was told it was the banks fault so called the bank and guess what nothing to do with them as I suspected.my bank was great giving me all the relevant info.called CPS back and advised them I will be taking this matter further for the THEFT of my money from my Account,within 10mins after the call surprise surprise the pending transactions where off my account and funds back onto my bank balance.CPS ARE LIARS AND SCAMMERS BASED IN GLASGOW,CUSTOMER SERVICE HAVE NO INTEREST IN DEALING WITH YOU AND ALWAYS PASS THE BUCK.the government needs to act and put a stop to this once and for all,they want the consumer to help save the planet with zero emission vehicles,then get the infrastructure working correctly and cost affective.

Bought my first EV this week and on first visit to a charger (in Moodiesburn), the 22kw charger would only charge at 3kw! 2 hours later I had only 20 extra miles range. The charger then wouldn’t disconnect and I had to call CPS to stop the charge.
2nd attempt at charging this morning at Broadwood, Cumbernauld. After 2 failed attempts, my bank was £80 lighter but zero charge added. Had to call CPS again to start the charge and phone yet again to stop the charge! Was told I would have money debited for a 3rd time and that if I exceeded 1 hour I would be charged an additional £30 penalty! I have spent 5 hours of at 2 ‘fast chargers’ adding around 100 miles range. The whole experience has been extremely stressful. I asked CPS if they had plans to improve their service and unbelievably the chap said he didn’t think so!

Recently purchased a new electric car after a lot of deliberation on how reliable the charging networks are.
3 days with the new car and everything with the car itself is fantastic but I now have to put a first charge in the car and I cannot believe the amount of stress and anxiety it has caused.
I registered an account and followed all instructions on their email to confirm, I logged in and selected the appropriate charging point and confirmed the prepayment authorisation for £35 for a charge that cannot exceed £10
Now the business has taken 3 authorisation’s at a total cost of £105 and is still not facilitating a charge, so I am now left with 25 miles range and a need to travel 40 miles, no confidence that charge place Scotland can actually meet my needs and the only advice given is to use a different supplier at almost double the cost.
NOT A CONFIDENCE BOOSTER FROM THIS BUSINESS.

We can but confirm the appalling experience with Chargeplace Scotland that other tourists have reported here. Don't rent an electric vehicle!

Tried tried and tried but it never worked!
Oh the debit of £40 worked every time🤔
But not the charging of my car….
I travelled throughout Europe and it is by far the worst EV country so far…
Such a shame for Bonnie Scotland !!!

New to all this… yet to charge the car, yet the app and ordered a card is so poor.
Embarrassing.
Who is accountable for this.

Chargeplace Scotland does a sneaky little trick.
If you press the start charging icon on your app more than once you will have more than one pending transaction on your bank account.
They also collect fines for local councils if you overstay at a rate of £1/minute. I would not recommend Chargeplace Scotland.
Podpoint is a more reliable honest company.

Chargers most of the times doesn’t work. We reported multiple issues:
-difficulties in connection between app and charger
-cc payment and charge approved, but actually never started

A bail of 35£ is always charged even when the charge doesn’t start. It takes 4-8days to have it back.

We often noticed discrepancy with zapmap info, and the real status of chargers (map location / working status / cable availability / speed).

Chargers in Scotland are very few in most of the regions we travelled, and totally inadequate in the Highlands.

It’s likely that for resident people the use of Chargeplace card make everything easier, but for a turist the whole system is simply crazy

Half the chargers don’t work and most are so expensive it ended up costing twice as much to run as my petrol car.

Living in a flat with no access to a home charger, every charging experience was so bad, I ended up trading my new ev in after three months, losing a lot of money and going back to petrol.

ther is no Zero star option so giving 1 star. Utter disgusting service, I tried charging my vehicle at Isle of Mull and paid around 200 pounds (Refunded after 5 days) before I could get my car charged after calling customer care.
There is no correlation between the app and the web account—only username and Password match.
I have uploaded the payment method, my charges are still shown as pending. The charges are 4 times more than the petrol price. I regret buying an electric car due to such pathetic service.

Attempted to charge my car at Gretna Train Station. Payment of £35 was taken & although the website showed my vehicle was being charged it wasn’t. Helpline telephone number & details were for BP Pulse who informed us the charging station had been taken over by charge place Scotland & gave us the correct helpline number. On calling we were informed the charging point was out of order & was nothing he could do. This is funded by the Scottish Government & I have yet to find a working charge place Scotland charge point so have had to find a private ones which work instantly.

I am FURIOUS!! My husband and I tried to charge his car on Saturday 6th July and it wouldn’t work so he tried with my card with the same outcome. He called the number on the machine and the man was really helpful and managed to set it up for us. We charged the car then left but I checked my account and there were 8 payments of £35 out of my account! My husband checked his account and he had 2 payments of £35 along with the actual charging fee taken from his account.
It’s now more than 4 days later and the payments are still pending.
I called my bank and they gave me the helpline of chargeplace Scotland so I just phoned them. Turns out they did actually cancel the payments YESTERDAY and it can take up to 5 working days for the payment to clear. The gentleman on the phone was professional and as helpful as he could be, but at the end of the day, they’ve taken over £200 from my account without my authorisation!

I've never been able to use these chargers, despite signing up and using the app and the scan code. I stood for 30 mins in the rain, cable dragged in mud, trying to get a charge. To be told, it's easier if you buy the card. No, get your shoddy app and web interfaces working!

I use swarco all the time, and yet when in Scotland, CPS has always been a problem. I even tried to use a charger that was on the app, the charge button was there on the app, to be told, that very charger wasn't on the app....

For a visitor to Scotland, this is really embarrassing, we shouldn't be forced to buy a charge card before we travel.

I will never try and use this shoddy network, I don't care how cheap it is, I'd rather know I can roll up to a different charger, and get a charge started within seconds.

We had a serious problem today when trying to disconnect our charger .
On contacting Chargeplace Scotland, the call was answered almost immediately.
The call lasting more tgan 15mins with Emma resulted in our issue being resolved. Emma was calm,reassuring ,professional and extremely helpful.
You cannot receive better service than our experience today .

Ended up late for work more than once trying to get through to them because I couldn’t get my car off charge! Received an email response a month after submitting it. Then they have the utter cheek to put the price up by over 30%. Shouldn’t be surprised, is it not run by the Scottish government?!

Tried charging at several fast chargers and every time an error message was displayed, money was deducted from my account and the car was not charged. There is only one charging company in Schotland and it is a horrible experience. Customer service is no help either..

The charger network is good, the problem is that they don't work. They charge you 75£ and then they don't give them back, you have to send an email that they don't answer....