chargeplacescotland.org Avis 

On 23 September 2025, I charged my car. I waited, completed the charge, and the correct payment was taken from my card. I also received an invoice by email for that session.

However, a few days later, I noticed that more money had been taken from my account, and a different invoice was created. When I contacted your team about this, I was told that I had used a charger at another time and location. This is incorrect — at that time, I was in a completely different place and did not use your services.

Since then, I have tried to resolve this by calling your customer service team several times, but each time I was told to “call tomorrow” without any real assistance.

This situation is unacceptable. I am requesting that you investigate this matter urgently and refund the incorrect charge.

This company is absolutely shambolic. I live in England & used to own an electric car, so had used different charging companies in the past. The experiences could be a bit hit & miss, but overall I never had massive problems. Came upto Scotland and rented an electric car, but charging it using ChargePlace Scotland chargers has been nearly impossible. The app is absolutely shambolic, to the extent that even when the manual input option is selected, (when the map option doesn't work,) it simply will not recognise the charger. I managed to, on the first time of using it and spending 10 minutes fighting with the app, start a charge on the car park charger near my rented accommodation.
But today nothing would work, in any way, on any of the chargers I tried to use. I called the helpline, but gave up after 5 minutes and started driving home, however stayed on the call to complain. Despite my 1 star rating of the company, their customer service representative was absolutely brilliant, extremely apologetic and, most importantly, totally and unequivocally honest about how bad the problems are with the company. At no point did he go down the usual PR route of saying meaningless rubbish to try and distract from the problems ("Our customers are at the heart of our business, we have many satisfied customers ect") instead saying the service was not good enough. I also have no doubt he spends most of his day being abused by extremely frustrated drivers who cannot get their charges to work. Full kudos to him, zero to management!

Awful, nothing on the app works, except the payments which will happily charge you £35 over and over then the app will just freeze.
AVOID.

Randomly withholding £70 for 7 to 10 days. I used my card. Charged for an hour and ir definitely wasnt fast charging either, I used £6. But it had kept £70 leaving me with no mineh for food shopping. They should be shut down

The web page is terrible.
Telling me I don't have a card registered, when I do.
404 error when I try to add one.
All my invoice history missing from my account.
Chargers available in more rural places often don't work, or are just 7k.
Spent 20 minutes on phone trying to get payment problems solved, but had to end up using friends account as they couldn't solve it.
How are we to reach net zero with this abomination attempting to deal with our car transport problems. Makes me want to purchase a petrol car and support Shell.

I have just been refused connection because they have failed to take a direct debit payment for charges. It's a fleet account the company I work have had for a number of years and our office manager has been repeatedly in touch with chargeplace scotland and the last time was told the issue will be resolved.
I have now had to pay myself as I need the van for work on Monday morning and our office is closed. Paid £30 administration costs then charge costs on top. Our fleet cards haven't worked for 2 years and replacement cards sent don't work either. We have had to call every night to be remotely connected. If I hadn't paid myself
I would have to cancel the session I deliver to a school on Monday incurring loss of earnings. Whole company is a shambles and it's left to call handlers (who have always been great) to deal with it when their finance department should have resolved the issue months ago.

The service in Mull is appalling. There are currently no fast chargers operating so if you arrive to travel around the Island, you can’t.

The app is a disgrace and we have been charged £300 in fees for failed attempts despite the help from their customer service.

They should be removed as operators

I’ve just travelled from Surrey to Edinburgh, Grantown on Spey, Skye (Bradfoard, Portree, UIG), Invergarry, Inverness, Culloden and Milnathort. I’ve got to say the Charge Scotland network and app is appalling. Over half the stations I tried to operate didn’t work and had trouble with the app on most of those that did work. I ended up using electroverse app as the only reliable way to operate them. Best using Gridserve in Inverness or BP pulse if you are travelling to the North of Scotland.

As a new EV driver, I found ChargePlace Scotland’s stations pretty convenient in principle. It’s straightforward when everything works—you can just use a bank card, no need for a special app or RFID card. Plus, apps like Zap-Map help you find which stations are actually up and running.

However, there’s a serious downside I’ve run into. If the machine glitches and the session fails, it still takes the initial £35 hold from your account. You might have to try again and get charged again, and waiting days for refunds is really frustrating. I had to pay multiple times in one instance before it actually worked, and getting the money back was a hassle.

In short, when the stations work, they’re great. But if there’s a problem, be prepared for some payment headaches. Hopefully, they can fix that refund process soon.

Unauthorised payment taken from my account for a never asked for RFID card, on an account which has never been used. This was never requested and reported to my bank. Chargeplace Scotland do not reply to emails and do not give customers the ability to delete their own personal details, payment information or account.

One charge port not working and not been working for over 3 wks. Only way to find this out is to phone helpline

Have new hybrid plug in and tried to use webpay on charge Scotland..... After 4 failures phoned to be told the connection I was on was not working..... Display on machine did not say this
No instructions on machine or on screen as you use it.

Had to phone again and guy tried to talk me through how to get onto webpay site that I had already used !!!! AGH!!!
Moved car onto totally different machine and got connected etc ..

Also tried me to get RFID card at £12 to use charge Scotland and pay £30 up front onto card.. So £42 quid to use the cheap electric charger...

ABSOLUTE JOJE & £12 TO GET A CARD IS A TOTAL RIP OFF... NO WONDER THEY ARE BRING FAZED OUT....AND Transferred TO OTHER COMPANY'S

CANNOT BELIEVE HOW BAD ELECTRIC CAR CHARGIBG SYSTEMS ARE TO USE. DIFFERENT COMPANY'S USE DIFFERENT SYSTEMS TO ALLOW YOU TO USE THEIR MACHINES.

App is terrible, and when eventually got charger to work found that 3 x £35 preauthorisation had been taken from my account. I spent £2.03 on electricity but still have nearly £105 out of my account for 3 days now. Going to Lidl next time

Disgusting EV charging Network. Stay well clear of these chargers if your visiting the Scottish Islands especially if you’re up John Ogroats are doing the NC 500 these chargers will just have you running around mental trying to find one that works taking £75 off you every time you need to charge 90% of the charges don’t work takes more than 7 days to get you £75 back you ring up and even the staff have not got a clue what’s going on with the chargers so if they’ve not got a clue what’s going on with the EV charges what chance does it give us visiting. GUYS Stay well away from the CHARGE PLACE SCOTLAND EV network its a disgusting service and very much spoilt our holiday.

How is this possible! A big name vo.pany like this one can't get anything to work properly when private companies can .
I have been trying to use this app for years to charge my car and i have tried multiple chargers and never works!.. i tell you what works...the 35£ fee they take , the 10£ for a card and all other fees for a crap service...that works no problem....

I was using the EV charger by the Park and Ride at hermistion gate, Edinburgh. They charged my card (hold) £45 for the past 8 days, phoned my bank and was advised to phone this company as they still not released the money. Phoned charge place CS to be told I have to wait until 7 working days past for them to release the money back. I guess I will never use this cowpany again even if it's free.

I bought an EV thinking there was a great network of chargers throughout Scotland. Don’t get me wrong, they have lots of chargers, but my experience is very few work. Fortunately I charge at home and never ended up being stranded but twice went we’re on a road trip and wanted to go further so used their app to find the nearest working charger only to arrive and find it out of service so had to head home. Both times I called them and they couldn’t have cared less. They just said the app hadn’t been updated to show it was broken. I would keep checking hours later and the app still showed it was working when they knew fine it wasn’t. Don’t rely on these cowboys to meet your EV needs. If you do find a working one your in the lucky few. I wish I read the reviews here and on App Store before trusting this company to be in any way reliable.

Nothing works, there is a £75 fee to start the charge, it doesn't recognise when you've finished the (very expensive) charge and don't get me started on the app. It's everything wrong with owning an electric vehicle.

Seriously, sort you shiz out, you're an embarrassment. If you need to get round Scotland using these chargers, you're going nowhere.

Have used on several occasions and has not run smoothly yet. Firstly they take a significant pre-authorisation amount which is gone from your account for several days after charging. There is no reason they should have to do that any more. The amount that you are charged per session seems very inconsistent and is not transparent, and the app is woeful. To be fair, customer service has been quite good in the past, however I have just been questioning a charging fee with them and they have no record of it on their system, and there is no record on the app, so they have just stopped communicating. The only record of it seems to be on my bank account!!!! Plan to avoid. They will be an absolute last resort for me from now on.

Takes £35 from card for each charge attempt. After repeated failed charges due to faulty equipment, this is amounts to >£100 which has yet to be returned to my bank account after several days.

Arrived to charge my car, wouldn’t work. Called them and they said my account was too new, and their charger was too old so there was nothing they could do. I also ordered my charging card in March, input all my payment details obviously expecting payment to be taken immediately or at least within 30 days, but instead it was taken 4 months later “due to numerous administrative changes”. Is that even allowed? Who knows.. maybe they’ll process my other payments 3 years down the line.