Charles & Ivy Avis 

I placed my order in March and was told the lead time for my bespoke gate would be around three months. Nearly seven months later, I still do not have the gate.

The communication has been dreadful. I’ve had to constantly chase for updates rather than being proactively kept informed. Each time I do manage to get an answer, I’m given another promised date, only for that date to come and go with nothing happening.

Despite being nowhere near the timeframe I was originally sold, they have refused to refund me, leaving me stuck waiting for an item that still hasn’t materialised.

Charles & Ivy are genuinely one of the worst companies I have ever had to deal with. I simply cannot understand how a business can take a customer’s money, miss the agreed timeframe by months, repeatedly fail to meet revised dates and still think this level of communication and service is acceptable.

At this point, what was supposed to be a three-month wait is approaching seven months, with no gate and no confidence whatsoever in any new date they give me.

I would strongly advise anyone considering Charles & Ivy to think very carefully before handing over their money. If you’re ordering something bespoke, be prepared for a potentially very long wait, constant chasing and, based on my experience, enormous difficulty getting your money back when they fail to deliver within the timeframe promised.

An utterly frustrating and unacceptable experience.

I changed my order multiple times and everyone on supoort were friendly and helpful every time. Anthony brought it all to the back garden and suggested a few other products that could help me finish the project off. Ended up using them more than once with great service.

Happy with the purchase. Great service from ordering to delivery

James was really helpful and pleasant. Great doorside manner

The experience was not good. After waiting an age for the item to be made. And having to constantly chase when it didn’t arrive on the first delivery date I had no follow up email. Again I had to chase where was the item. The delivery driver James was the only person that was helpful and he would score highly. As for the company I’d never use them again in my opinion.

Delivery driver very helpful & friendly. Arrived within timeslots advised thanks.

James was polite and helpful and arrived at the time stated.
Thank you James for our delivery.
Tom at Charles and Ivy spent time with us while we looked at new fences. We put in our order when we got home.
Such a lovely company

Our delivery driver, Paul, was prompt, friendly & efficient.
He put our delivery where we wanted & explained the lovely family story of Charles & Ivy. We were very impressed with Paul’s attitude, despite the long & busy day he’d experienced.

The order got lost. The delivery was late and the fencing was wrong. Frankly it is a litany of disaster … what is worse, They never pick the phone up. They never answer emails … once this order is corrected - Should it ever be corrected -
I really couldn’t recommend this company on any level.

The delivery driver came from Manchester without my screen and another customers screen . He did apologise to my self . I asked him who fills the orders on the van and he said it is someone else’s job . Just a suggestion but it would make sense to me if drivers were given the time to double check that they have everything before leaving with the order .

Anthony, great delivery

Driver was extremely courteous and helpful.
Mike Ball, thankyou

Chris was great today. Couldn't be more helpful. Thank you very much

Communication with customer service wasn't the easiest process as I had no response to any of my emails regarding delivery changes, managed to speak over the phone but call waiting times can be over 30mins or instant depending on the time of day. However once delivery was sorted everything ran smoothly and my delivery driver Paul was incredibly helpful with getting my order up to my flat which wasn't easy especially after a 4/5 hour journey to get to me. Thank you Paul, I am also very happy with my panels they look great and are great quality 😊

Georgia at Middleton was very helpful organising my delivery, and Mike Ball the delivery man was also very helpful in unloading all the materials.

Delivered on time. Efficient and friendly.

James the delivery driver was perfect and helpful .

All the staff have been very helpful throughout from the lady on the phone to the guy who measured for us.

Great service from order to delivery. This is not the first time we have ordered from Charles and Ivy. Paul the delivery driver arrived within the scheduled time slot and we had a chat! He asked if I wanted the trellis boards carried anywhere else, but they were OK where they were. Would recommend to others.

We were kept updated. Paul was efficient and friendly .. thank you