I ordered shoes from their website for my graduation, but they arrived with marks over them and the heels looked worn in as there were marks on the bottom. Unacceptable. I sent an email on July 4th an... Voir plus
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Lisez les avis des autres
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Voir plus
L'entreprise a répondu
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Voir plus
L'entreprise a répondu
There is always a lot of choice for my size 2 feet and they are well made and of an excellent quality. I find the size chart to be very helpful and true to my size feet. The shoes are always beautiful... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Coordonnées de contact
Royaume-Uni
- charleskeith.co.uk
3,3
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Love the bag
20 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Blocked my whatsapp account
I tried to contact the company on whatsapp and my whatsapp was instantly blocked like my account was blocked do not attempt to contact
23 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for bringing this to our attention. We're sorry to hear about your experience. Please note that we do not intentionally block customers from contacting us via WhatsApp. If you were unable to reach us, it may have been due to a technical issue or another unforeseen circumstance.
We'd like the opportunity to look into this further. Please email us at customers@charleskeith.com with more details, including your phone number (with country code), and our team will be happy to investigate and assist you.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely love the bag the way it got…
Absolutely love the bag the way it got delivered ❤️
28 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Item came used and dirty
I ordered shoes from their website for my graduation, but they arrived with marks over them and the heels looked worn in as there were marks on the bottom. Unacceptable. I sent an email on July 4th and have still not heard back from customer service for over 2 weeks - really quite poor and would not recommend this store!
4 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're truly sorry to hear that the shoes you received were not in the condition you expected, especially as they were for your graduation. We also apologise for the delay in our email response and understand how disappointing this experience has been.
If you still require assistance, we'd like the opportunity to look into this for you. Please email us at customers@charleskeith.com with your order number, and our team will be happy to review your case and assist you further. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Best Regards,
CHARLES & KEITH Customer Service Team
I odered three bag from charles and…
I odered three bag from charles and keith as i was flying to my home country
As parcel came separately one parcel i received perfectly fined but the other parcel was missing as it wasnt handed to me it was left in front door as i requested customer service from charles and keith they denied to take responsibility and told me that if i havent got the parcel that is not there responsibilities i spend more than 300 pound on charles and keith because i oder from them before also that time i thought its a genuine company but the customer service wasn’t helpful
Not buying from this company anymore
16 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and understand how disappointing this situation has been, especially as you were expecting your order before travelling.
Following our review, the courier confirmed that the parcel was successfully delivered. We also requested additional supporting documentation to help us investigate and challenge the delivery confirmation with the courier. Unfortunately, as we did not receive sufficient supporting evidence, we were unable to dispute the courier's confirmation or approve a replacement or refund.
We understand this may not have been the outcome you were hoping for and appreciate you sharing your feedback with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery took more than 2 weeks .
28 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating this experience must have been and sincerely apologise for the inconvenience caused. Your feedback is important to us and has been shared with the relevant team as we continue to improve our delivery experience. We hope to have the opportunity to provide you with a better experience in the future.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Lovely bag and shoes I got- beautiful…
Lovely bag and shoes I got- beautiful material and look on both items. Very pleased with my first purchase!
26 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery service was very good
Delivery service was very good. Liked the product as well. It is my first CK.
26 juin 2026
Réponse de CHARLES & KEITH
Dear Simran,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your order has not yet arrived and understand how disappointing this must be.
We see that your order is currently on its way to you. If you require any assistance or would like an update on your delivery, please don't hesitate to contact us at customers@charleskeith.com with your order details. Our Customer Service team will be happy to assist you.
Thank you for your patience and understanding. We appreciate your support and look forward to serving you again.
Best regards,
CHARLES & KEITH Customer Service Team
There is always a lot of choice
There is always a lot of choice for my size 2 feet and they are well made and of an excellent quality. I find the size chart to be very helpful and true to my size feet. The shoes are always beautifully wrapped and protected, which pleases me because I am fussy when storing my foot wear. It also shows me that this company take great pride in their work.
18 janvier 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
It wasn’t delivered to me at the…
It wasn’t delivered to me at the expected time of delivery. I wanted to wear for my sister‘s wedding. I could not and I didn’t go for the wedding.
29 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear that your order did not arrive within the expected delivery timeframe, especially as you had planned to wear it for your sister's wedding. We understand how disappointing and frustrating this must have been.
Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us and has been shared with the relevant team as we continue working to improve our delivery experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Great delivery time and product arrived…
Great delivery time and product arrived super packaged
29 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Communication regarding my delayed…
Communication regarding my delayed parcel was poor, in the last email I sent to the team I didn’t even get a response.
29 juin 2026
Réponse de CHARLES & KEITH
Dear Fadila,
Thank you for taking the time to share your review with us.
We were advised that your case has been resolved, and would truly like to apologize for the inconvenience caused to you once again.
If you have any further concerns, please do not hesitate to reach out to us again via email at customers@charleskeith.com for assistance.
Thank you and we look forward to serving you better next time.
Best Regards,
CHARLES & KEITH Customer Service Team
Great service but goods received with a…
Great service but goods received with a mark. Managed to remove stain but disappointing goods aren't checked on despatch especially as this was a present.
28 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that you had a positive service experience. However, we're truly sorry to learn that your item arrived with a mark, especially as it was intended to be a gift. While we're glad you were able to remove the stain, we understand how disappointing this must have been.
Your feedback has been shared with the relevant team as we continue to improve our quality checks and packing process. We sincerely appreciate your support and hope to provide you with a better experience in the future.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I have been in waiting for a refund
I have been in waiting for a refund over 2 weeks and their response is it can take up to 2 weeks no $hit $herlock I am still waiting
I wouldnt never purchase from them ever again - not good customer service seems like it is AI and now to me they are thieves stealing our money - stay clear of this brand
6 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're sorry to learn that your refund took longer than expected and understand how frustrating this must have been.
We note that your refund has since been processed. However, we regret that the time taken to complete the refund affected your overall experience with us. Your feedback is important to us and has been shared with the relevant team as we continue reviewing our processes to improve the customer experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Great product although delivery…
Great product although delivery considerably long than stated.
28 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you're pleased with your purchase. At the same time, we're sorry that the delivery took longer than expected and appreciate your patience and understanding throughout the process.
Your feedback is important to us, and we'll continue working to improve our delivery experience. We truly appreciate your support and look forward to serving you again.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Amazing and best best
28 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Prompt delivery
27 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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