Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Voir plus
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Lisez les avis des autres
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Voir plus
L'entreprise a répondu
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Voir plus
L'entreprise a répondu
This bag exceeded all my expectations! The quality is truly exceptional, and you can tell a lot of care went into making it. It is elegant, stylish, and beautifully crafted. I was impressed from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Coordonnées de contact
Royaume-Uni
- charleskeith.co.uk
3,3
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that the heels did not meet your expectations.
We appreciate your comments and will share them with the relevant team for review as we continue to improve our products. Should further assistance be required, please write to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
I had the worst experience with this…
I had the worst experience with this brand. I had returned the items which they confirmed that I will get the refund. It has been more than 3 months but this company has been making so many excuses to send the refund. This is so ridiculous this brand is international and accept the international payment but when it time for refund they can’t refund on the same payment account which is ridiculous. If you can’t refund in international payment then you shouldn’t be accepting the international card payment. This brand should be banned for doing this. Noone should buy from this brand. They are just fooling people. I have send more than 10 emails and the reply is the same. Noone should order with this brand. I have never seen some company taking more than 3 months to get the refund after accepting and I still haven’t received the payment.
19 mars 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
We're truly sorry to hear about your experience and understand how frustrating this situation has been. We can see that there is an ongoing email conversation regarding your refund, and we'd like to assure you that our team is actively following up on the matter. We'll continue to assist you via email and provide updates as soon as we have them. Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Arrived faster than I expected
Arrived faster than I expected, the quality of my leather shoes are excellent and would highly recommend
9 janvier 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Pelayanan tidak bagus
Pelayanan tidak bagus , no quality checkk , barang reject tetap di jual , knowledge nya juga kurang, very bad buat cashier yang cowok, tolong pihak charles and keith di benahi management nya di ICON MALL BALI
2 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our ICON Mall Bali store did not meet your expectations.
We appreciate your comments and will share them with the relevant team for review, as we're committed to continuously improving both our products and in-store service. Should further assistance be required, please write to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
U love my big bag
U love my big bag. Used it a nappy bag and now for work. Fits everything
9 janvier 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery time wasnt ideal
The bag is beautiful, i would buy again but i have rated this 3 because delivery was 12 days yet on the website it says 2 to 9 days, that was very inconvenient
19 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you love your bag.
We're sorry to learn that your delivery took longer than expected and understand how disappointing this must have been. Please be assured that your feedback has been shared with the relevant team as we continue working to improve our delivery experience.
We truly appreciate your support and hope to provide you with a smoother experience on your next purchase.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I like the bag
I like the bag, but I was disappointed with the packaging. It didn’t feel very well protected or presentable.It arrived just in a big box and poor condition, and it look like it was packed in a rushed way.
1 juillet 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you like the bag, but we're sorry to learn that the packaging did not meet your expectations.
We appreciate your comments and will share them with the relevant team as we continue to review and improve our packaging experience. Should further assistance be required, please reach out to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
Love the designs they make
Love the designs they make. I ordered the emiko flats in brown and they're gorgeous quality.
18 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very very bad customer service
Very very bad customer service. I ordered 2 bags from here and only received one. I contacted customer service and they emailed me a tracking link and thats all. I explained the situation but they have not replied to my emails.
9 juin 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience. We can see that there is an ongoing email conversation regarding your order, and our team has responded with an update. We'll continue assisting you via email and work towards resolving this matter as soon as possible. Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
No customer service for products that…
No customer service for products that have failed or have issues.
Purchased a bag last September and its already falling to pieces
Shocking quality and wouldnt use them again.
30 juin 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your disappointment.
Should further assistance be required, please reach out to us at customers@charleskeith.com. Our Customer Service team will be happy to look into this for you.
Best Regards,
CHARLES & KEITH Customer Service Team
I absolutely love the shoes and I am…
I absolutely love the shoes and I am delighted to have found this brand. I want to recommend it to my friends but I also don't want to share the secret :)
Seriously cool shoes at a very reasonable price for the quality and design. Go find out for yourself!
6 juin 2026
Réponse de CHARLES & KEITH
Dear Mrs R,
Thank you for your review and feedback!
We are absolutely thrilled to hear that you love your new shoes and are so delighted to have discovered our brand! It brings great joy to our team to know that you find our designs seriously cool and reasonably priced for the quality. We completely understand the temptation to keep a good fashion find all to yourself, but we appreciate your enthusiastic recommendation all the same!
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Misleading website
My mum ordered me a handbag from the Charles & Keith UK website on 16th June so that she could gift it to me on the 22nd - and it's still not arrived. As soon as she purchased it she got a tracking message for the purchase which was in Yuen Long! It's only just arrived in London on the 21st and still not delivered. Mis-marketing if you say UK website, pay in pounds and still comes from another part of the world. I can't comment on the quality of the bag as I don't have the yet!
15 juin 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to learn about the delay in receiving your order and understand how disappointing it must have been, especially as it was intended to be a gift.
We sincerely apologise for the inconvenience caused by the longer-than-expected delivery time. We also appreciate your feedback regarding your expectations when ordering from our UK website, and we understand your concerns about the shipment's origin.
Please be assured that your comments have been shared with the relevant team for review, as we are committed to improving our service and customer experience.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a Kora Metallic-Accent Moon…
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The parcel delivery took around 4–5 days, which was slightly longer than expected, but still reasonable. The products themselves are excellent, and while the prices felt a bit on the higher side, the quality justifies the cost, making it good value overall.
28 décembre 2025
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback!
We are absolutely thrilled to hear about your great experience with your new Kora Metallic-Accent Moon Bag, Agatha Chain-Strap Shoulder Bag, and pair of slingback kitten heels! It is wonderful to know that you found the products excellent and that the quality justifies the cost, making your purchase a good value overall.
However, we appreciate your note regarding the delivery taking around 4 to 5 days, which was slightly longer than you expected. We take your feedback seriously as we continuously work to enhance our logistics and shipping speed to provide a more prompt experience.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
I”ve bought several items from Charles…
I”ve bought several items from Charles Keith, order was delivered quick however my recent order has left me totally disappointed with the company. The customer service is unreliable and ecms global the delivery outfit is very very poor. One of the order is yet to be delivered even now. This company is unreliable. Not good for emergency purchase. They promised 1-3 days delivery but is over 10 working days. Don’t think myself and family will shop from them again.
9 juin 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback and for your continued support of CHARLES & KEITH.
We are pleased to hear that your previous orders arrived promptly. However, we are truly sorry to learn that your recent experience did not meet your expectations due to the delivery delay and the level of customer service you received.
We understand how disappointing it is when an order takes significantly longer than expected, particularly when you were relying on the estimated delivery timeframe. Please accept our sincere apologies for the inconvenience caused.
Your feedback regarding both the delivery experience and our customer service has been shared with the relevant team for review, as we are committed to improving our services.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Overall experience - ⭐️⭐️⭐️⭐️✨
Quality - ⭐️⭐️⭐️⭐️⭐️
Delivery service - ⭐️⭐️⭐️
Customer care - ⭐️⭐️⭐️⭐️⭐️
Turnaround time - ⭐️⭐️⭐️⭐️⭐️
7 juin 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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