Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Voir plus
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Lisez les avis des autres
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Voir plus
L'entreprise a répondu
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Voir plus
L'entreprise a répondu
This bag exceeded all my expectations! The quality is truly exceptional, and you can tell a lot of care went into making it. It is elegant, stylish, and beautifully crafted. I was impressed from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Coordonnées de contact
Royaume-Uni
- charleskeith.co.uk
3,3
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Such a good experience
Such a good experience, speedy delivery, excellent product and reasonably quick refund (I ordered 2 pairs and kept 1 pair of shoes). Highly recommended, will definitely use again.
15 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So comfortable 🙌🏽
19 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So cute and lovely i like it 🤗❣️
19 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very happy with my purchase
ordered a bag that was estimated to arrive within 2–5 days. After reading some Facebook reviews about long delays and delivery issues, I started to worry it wouldn't arrive in time for my holiday. I was also planning to order a pair of shoes, but decided against it because I wasn't confident they would arrive on time.
Thankfully, my bag arrived in less than five days and I'm very happy with it. Looking back, I wish I'd ordered the shoes as well! 😊
28 mai 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your experience with us. We completely understand your concerns after coming across those reviews, and we're sorry to hear they caused some uncertainty about your order.
We're delighted to know that your bag arrived within the estimated timeframe and that you're happy with your purchase. Thank you for giving us the opportunity to serve you, and we hope you'll consider us again for your next order. We truly appreciate your support!
Best Regards,
CHARLES & KEITH Customer Service Team
Nice heels and very comfortable to walk…
Nice heels and very comfortable to walk in. Package was so beautiful as well. Great job
19 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Quick delivery and such a lovely bag
Quick delivery and such a lovely bag! Super pleased, comfortably fits a 14” MacBook Pro
18 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Superb shoes, sublime service
The shoes from this company are just superb! Quality materials used throughout and they are just gorgeous. Will be ordering many more times! Customer service also excellent, all in all I can’t fault them.
18 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The best heels i have ever laid my eyes…
The best heels i have ever laid my eyes on
Very comfortably because its lace, the stap is a bit loose but that’s because I have narrow feet
17 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
Thank you for your lovely feedback! We're delighted to hear that you love the heels and find them comfortable to wear. We also appreciate you sharing your experience with the fit, and we're sure your insights will be helpful to other customers considering this style.
Best Regards,
CHARLES & KEITH Customer Service Team
Terrible customer service
Terrible customer service, offered no solution. I placed 1 order which came in 2 parcels, decided to return a few and couldn’t fit all into 1 box. But the return policy only provided 1 return label. I contacted customer service as to what I could do and all they said was either buy an extra label or packaged it up with my own box (which I don’t have). I find it ridiculous to make your customer responsible when the retailer couldn’t provide a box big enough for the items in the order to return.
29 mai 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the frustration caused when returning multiple items from the same order.
We are actively reviewing ways to improve the overall return experience for our customers. Your feedback has been shared with the relevant team and will be taken into consideration as we evaluate potential enhancements.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor far east shipping experience
Wish I had looked on this page before ordering. The bags are shipped direct from the far east so you get a Temu style delivery experience. My bag took 10 days to arrive and was too late to be used for the wedding I’d bought it for. The website should make clearer that all shipping is overseas shipment and that wait times would be long. The description of the material as ‘Calf PU’ also seems to be trying to conceal the fact that it’s just cheap plastic. The bag didn’t have a dust bag or any fancy packaging that would justify the price tag. Overall you’re buying a fast fashion, low quality bag direct from china but with a higher price point. Not worth it IMO
29 mai 2026
Avis spontané
Réponse de CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order did not arrive in time for your event and understand how disappointing that must have been.
We appreciate you taking the time to share your feedback regarding delivery expectations, product materials, packaging, and overall product presentation. We're sorry to learn that the product and experience did not meet your expectations.
Your comments have been shared with the relevant teams for review, as we are always looking for ways to improve our products, services, and customer experience. Thank you for bringing these concerns to our attention and for sharing your experience with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love it
Love it, my new everyday bag. Only thing is I wish I bought the XL version now, I'll probably buy it in a a different colour 🙂
7 septembre 2025
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have been looking for a pair of shoes…
Have been looking for a pair of shoes of this design for a long time,beautiful.!!!
15 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Good overall
Happy with items and packaging. Prompt response from their customer service. The only feedback is that I’d prefer if all items were in one package as each were sent separately
11 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We're delighted to hear that you were happy with your items, packaging, and the support provided by our Customer Service team.
We also appreciate your feedback regarding the separate shipments. Depending on item availability and warehouse fulfillment processes, items within the same order may occasionally be dispatched separately to help ensure they reach customers as soon as possible. That said, we understand the convenience of receiving everything in a single package and will be sure to share your feedback with the relevant team for consideration.
Thank you for taking the time to share your experience, and we hope to serve you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
“I’m really impressed with this Charles…
“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to carry all my essentials. I’ve received so many compliments already. Definitely worth the purchase!”
14 mai 2026
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic bag
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
22 août 2025
Réponse de CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
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