CharlieHR Avis 

A simple to use system but quite a few flaws

I use Charlie HR with a number of my clients and while it is a viable option be aware of a number of flaws in the system;
1. As a multiple user I have to use different browsers to access different clients accounts. Promised a partner programme but has yet to materialise
2. Billing - only one billing contact field available. We use Dext so have used that as ensures the invoice gets processed automatically into our accounting system. No function to have a further contact email address for correspondence
3. We had a payment fail and access was cut-off 2 days later. No warning that card payment had failed and because of point 2 above, can't receive emails to resubcribe or be warned of card payment failure.
4. No option to pay by direct debit which exasperates the problem when card payments fail when this is the only option.
5. Appraisal system is inflexible and if time limits pass and haven't been completed then doesn't allow amendment or rescheduling.
6. Perks - used to be good but have seen the quality of the options reduce significantly.

Have been using CharlieHR for about 5 years now. As a small business it has a number of invaluable tools at no cost! It has been extremely helpful for us to manage holidays, hold employee data, put up company handbooks and more. The free corporate perks are great and we know that they will be able to support us more as we grow. A very easy admin portal makes life easy too! Well done Charlie.

For our small startup, CharlieHR has been incredible - everything is simple, from booking holiday, to quickly checking your colleague's contact details when you need to get in touch. Plus they have one of the best email newsletters I've ever come across (if you like emojis and puns 😆)

I would highly recommend it to any startup wanting to take the hassle out of HR.

Jonny
Head of Artist Relations, Encore Musicians

Great platform. Perfect for small businesses, you only pay for what you use, it's really flexible and everything is so clearly laid out. They are very honest in their mission and keep users updated on all product developments so you can get the most out of the platform. I don't know what we'd do without it!

Charlie HR is a must for any start-up/small/medium company. We've been using them for couple of years now and they have definitely exceeded our expectations. Aside from a very user friendly software tool they go above and beyond on how to help businesses creating their policies, attract the right talent in, perks, build the right culture and more. Their blogs on all HR relevant topic are super useful too. Charlie HR has also created a community where we share our experiences & learn from each over monthly breakfast roundtable or on Slack. Love them and can't recommend them enough. Thank you!

Really great HR service so that we can focus on more of aspects of the business we know, whilst cHR deals in an area where we don't specialise.

Brilliant team!

CharlieHR has an incredible team on board who provide an absolutely outstanding service. We have dealt with multiple members of the team and we have always received a consistent, professional and informative response regardless of the matter. The platform is easy to use and navigate, the product team actively seeks feedback and try to make it better on a daily basis. HR advice service is just incredible - differently, to many other consultancies who charge by the hour, they don't try to keep you on the phone for as long as possible, on a contrary, they always provide a quick and informative response, which is highly appreciated, especially from a fast-paced startup perspective.

Cracking product that helps everyone in our growing team to co-ordinate their HR needs.

I have been using Charlie HR for the past 2,5 years. Charlie HR is a great tool for our team because it allow us to manage all the HR logistics - from booking holidays, recording reviews and appraisals or onboarding new hires. Besides the product, I love the team at Charlie HR because they are always keen to receive our feedback and where possible use it to improve their software.

Customer service has been exceptional with every query I have had!
Website and perks work great for our company, couldn't recommend enough.

From the content, through to the product itself and then the support that follows - these guys are doing an awesome job. Highly recommend.

Charlie HR has played a big part in helping scale our business successfully & efficiently. It's an awesome product that is engaging, user friendly and powered by a fabulous team of people!

Since I started at my new company I’ve found Charlie HR a really efficient system to use. I like how easy it is to track holiday and view who is away from the office but I particularly like the 'people' section which allows you to search employees & teams by location. Their customer service team are also the best I’ve come across in a long time - efficient but friendly and always there to answer any questions & solve any issues within an instant. Thank you for being so helpful.

Charlie has been a fantastic. Really user friendly, couldn't have been simpler to book holiday and the Perks have come in handy!

Charlie HR has been such an excellent tool for us as a small business. We can easily manage holidays & time off using the Google Calendar & Slack integrations, and the team have always been so helpful and extremely responsive when we've had issues or questions. We hope to continue using it well into the future and look forward to any new features/tools it may introduce!

This is a really brilliant HR platform - we have used CharlieHR for a couple of years now and it really fits our needs as a start-up / scale-up. It is very intuitive and our team find it very simple/easy to use.

The team at CharlieHR are very responsive, always on hand to hear your constructive feedback and when you want to give them kudos for a recently added feature that is amazing!

I work with Jess a lot, on a weekly basis sometimes, and she is awesome - nothing is ever to bigger question and any of my crazy ideas for the platform are always taken in a positive way, even if it can't be done. I love her attitude and as a client, she makes it easier to have a voice.

Couldn't recommend them enough!

Recently started using Charlie in my latest contract. I am really impressed with how clear and easy to use the product is. It makes keeping up with your team a breeze.
They have a Perks at Work integration, which is just plain awesome. Gotta love them WOWPoints!
Special mention for the smooth onboarding process and the great customer support.