Access PeopleHR Avis 965

I had two issues simultaneously which were hindering me being able to perform my role effectively and Madalin went above and beyond to find the solution to both....he was very friendly and professional.

Madalin was super helpful - calm, patient and checked everything for us thoroughly!

Thank you to Mohammed for his quick support and being so helpful.

Sine adopting PeopleHR it has helped streamline information between departments to ensure a smooth onboarding process. The payroll process is easier now that we can run one report that provides the information we need in one go as opposed to multiple forms and emails from various managers about any updates. As well as that, information can be sent to all employees much easier. My account manager, Florina, has been great in supporting me and keeping me updated on any future changes.

Mohamed has been great - so responsive and supportive. He has been able to provide guidance to the admin level and our employees. I really appreciate how quickly he has resolved our queries and always with a positive attitude. Thanks Mohamed!

Brigitta went above and beyond answering my queries. Changes/upgrades were clearly explained and their follow up emails were very useful.

Madalin has been such great help! He was so helpful and patient with my urgent request, he kept me upto date with the issue and resolved it in a timely manner. Superstar Madalin! Thank you :)

Proactive call from customer service today. Much appreciated.

Zoltan gave excellent support.

Very professional and efficient support provided today, Zoltan checked in after to ensure all had been resolved and gave clear advice both over the phone and on the chat feature. Thank you very much.

Received some great advice and support from Zoltan today. Very helpful!

Logan went above and beyond to help with an important upload. He was thorough with his instructions and support. Really great to chat with whilst the process was running. Thanks again Logan, we really appreciate you.

Kim

I reached out to the support team following an issue with the system and Madalin responed quickly, efficiently and resolved my issue in no time. Madalin was knowledgeable, professional, and maintained regular updates until it was resolved.

I would like to take this opportunity to commend Zoltan for the exceptional level of support he provided during a recent technical issue that proved to be particularly complex and time-consuming. From the outset, Zoltan approached the matter with remarkable professionalism, patience, and determination, ensuring that every aspect of the problem was thoroughly investigated and resolved to the highest standard.

What stood out most was Zoltan’s commitment to seeing the issue through to completion, even though it required significantly more time than was originally allocated. Rather than deferring the problem or escalating it prematurely, he took personal ownership of the situation and demonstrated impressive technical knowledge, clear communication, and a genuine dedication to helping. His calm, methodical manner instilled confidence throughout the process, making a difficult and stressful situation feel fully under control.

Zoltan’s ability to explain complex technical details in a clear and accessible way was also highly appreciated. He ensured I understood each stage of the troubleshooting process and kept me informed of what he was doing, why it was necessary, and what the expected outcomes were. This transparent approach not only solved the immediate technical issue but also improved my understanding of the system itself, helping to prevent similar problems in the future.

It is rare to encounter such a combination of technical proficiency, customer focus, and genuine dedication to service excellence. Zoltan clearly takes great pride in his work and goes above and beyond to deliver outstanding results. His commitment and professionalism reflect extremely well on the entire support team, and his contribution deserves full recognition and appreciation.

I have had the pleasure of working with Caitlin Janicki for approximately two years regarding our system, and I cannot recommend her highly enough. Caitlin is incredibly responsive and consistently resolves my queries swiftly and efficiently.

Her dedication to understanding our system in depth has enabled her to provide a five-star service every time. I appreciate that I do not have to go through lengthy explanations or repeat myself; a brief message is all it takes for Caitlin to grasp the issue and respond promptly with a solution.

What sets Caitlin apart is her thoughtful approach when working on our system. She takes into account the knowledge within our team and the specific structures of our system before proposing resolutions, ensuring a bespoke experience tailored to our needs.
Caitlin is truly an asset to the Access Group and their customers. Her professionalism and commitment to excellence make her an invaluable resource.

A recent annual review was such a positive experience with Customer Success Specialist, Sorin Badea. He showed great knowledge of the product and provided supportive advice and links for my continued learning. He showed patience and professionalism throughout the review. The support continued with follow up emails to check progress, where he provided further guidance.

Brigitta was very helpful during our call and cleared up some issues we had. She also followed up with solutions to other queries efficently.

Florina and Zoltan were very helpful in solving my request, they went further to be on a call with me to ensure technical info was resolved.

Matthew Temperton helped us at AKG UK to migrate two of our companies into one platform. He was absolutely fantastic, extremely professional, fast responses to our 100 queries we had and super helpful in explaining all the errors that came from the migration. I could not recommend him enough.

Great Training from Matt Temperton last week, very detailed, and he explained things in a clear way that can easily be understood. Really looking forward to using the Ripple product to help with our workflows

I recently attended a PeopleHR Ripple training session delivered by Matt Temperton, and I couldn’t be more impressed. Matt implemented a variety of Ripples that were not straightforward, yet he handled each one with confidence and clarity.

Thanks to his expertise, our HR processes are now far more streamlined, and I’ve been able to significantly reduce the amount of HR admin time required. Matt was extremely knowledgeable, approachable, and supportive throughout the session, making complex configurations easy to understand and apply in practice.

Overall, fantastic customer service and a highly valuable training session. I would highly recommend Matt to anyone looking to get the most out of PeopleHR Ripples.