This trip was related to a medical emergency and its use allowed us to avoid a 20 hour trip by car or a commercial airport with two pets which would have taken over 10 hours and crowds of people. T... Voir plus
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Lisez les avis des autres
absolutely the best experience chartering an airplane had a cancelled flight for spring break had my grandchildren ready to go and the rebooking was going to put us in FL 3 days later . called and w... Voir plus
L'entreprise a répondu
Our experience with CFG was excellent. Great communication and service throughout. From initial booking, pre-flight details and itinerary tweaks were all handled quickly and professionally by the CFG... Voir plus
L'entreprise a répondu
When we arrived at the departure airport, we were informed that CFG had not paid for the flight, and we could not depart until payment was made. I called both numbers for CFG and the first mailbox... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
Coordonnées de contact
1900 Glades Road Suite 301, 33431, Boca Raton, Etats-Unis
- +1 (888) 634-7449
- charter@flycfg.com
- charterflightgroup.com
4,4
Excellent
181 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good initial response time
Good initial response time.
Can’t seem to get my email correct for my invoice. Still have not received one.
12 mars 2024
Réponse de FlyCFG
Hi John, Thank you so much for your feedback. Apologies for the confusion with the invoice. I have ensured your email address has been updated and the invoice has been sent. If you have any questions or need any further assistance at all, please do not hesitate to reach out. We are here to help.
Thank you
Ursula was fantastic and very knowledgeable. She guided me through each step of the booking process. The team after booking was great, there was lots of communication. The answers to all of my questions came very quickly. Thank you
8 mars 2024
Réponse de FlyCFG
Thank you so much for taking the time to share your experience with us. Ursula truly is an asset to our team. We are thrilled to hear she delivered top notice service and seamless assistance throughout the entire booking process. Thank you again for choosing FlyCFG. We look forward to serving you again in the future.
The pilots and Staff were very polite
The pilots and Staff were very polite, professional, and the managers/ directors Dylan and Jordan were very dedicated and worked hard for me with my problems with my trip to California, even though it was not the outcome we had hoped for it means a lot to me too see the effort put in on their side, and I am super appreciative of that and will continue to use you guys exclusively for travel.
Sincerely,
-Mr. Montgomery
12 mars 2024
Réponse de FlyCFG
Hi Mr. Montgomery, Thank you so much for your thoughtful review and feedback. We all truly wished for a better outcome. We view our clients as partners and will continue to advocate for you going forward. We value your trust and support and look forward to working for you again soon. Thank you again for choosing FlyCFG. Please let us know if there is anything at all we can assist with.
Fantastic flight crew and experience
Fantastic flight crew and experience. Will continue using this service.
11 mars 2024
Réponse de FlyCFG
Hi Tony, Love to hear it. Thank you so much for sharing. Please let us know if we can be of any further assistance. Looking forward to working for you again soon.
CFG is so very accommodating and…
CFG is so very accommodating and professional.
They were flexible when my schedule changed and arranged new flights.
The pilots helped me with my Yellow Lab and luggage on and off the Jet.
Safety rules were thoroughly covered.
They checked to see I was comfortable.
My Jeep was pulled up to the Jet steps, all luggage moved to my vehicle and the gas tank was full. I drove away a very satisfied passenger.
11 mars 2024
Réponse de FlyCFG
Hi Suzan, Thank you so much for sharing. We truly value your feedback. Here at FlyCFG your safety and comfort are our top priority. Happy to hear your flight went smoothly. Looking forward to welcoming you back on board soon.
You all made it very easy from the…
You all made it very easy from the moment I called. I appreciate the help in safely flying my family from Texas to Florida on very short notice. The customer service was fantastic!
11 mars 2024
Réponse de FlyCFG
Hi Kristen, Loved connecting with you today. So glad your in-laws chose not to make the long drive and book with us instead. Thank you so much for sharing your feedback and experience. This will definitely be a spring break your children will never forget. Thank you again for choosing FlyCFG. We hope to work for you again soon!
Had to get home fast.
This trip was related to a medical emergency and its use allowed us to avoid a 20 hour trip by car or a commercial airport with two pets which would have taken over 10 hours and crowds of people. This charter flight allowed us to get door to door in 4 hours, with no fuss, no crowds, and little effort or stress on our part.
Ursula, our "'flycfg advisor" who booked the trip was attentive to every question and concern. She responded quickly and sensitively and followed up throughout the process including after we landed.
26 février 2024
Réponse de FlyCFG
Hi Edward, Thank you so much for taking the time to post and share your recent FlyCFG experience. Very happy to hear you enjoyed working with Ursula. Glad you decided to avoid the long, stressful journey and travel with us instead. We hope to welcome you back on board in the future under better circumstances. Please let us know if we can be of any further assistance.
Best charter service!
CFG provides really excellent charter service. All their staff are very knowledgeable. They understand exactly what I'm looking for in an aircraft and they follow through every step of the way.
23 février 2024
Réponse de FlyCFG
Thank you so much for sharing your feedback and five star review. We truly appreciate your business and hope to work for you again soon. Please let us know if there is anything at all we can assist with. Thank you again for choosing FlyCFG!
First time flying private and it’s the…
First time flying private and it’s the only way to travel. From our initial contact with Lindsey, the awesome pilots, then plane side treatment upon arrival by Jordan, it couldn’t have gone any smoother. Will definitely use this service in the future.
20 février 2024
Réponse de FlyCFG
Hi GM, We are so happy your first experience flying private was with us here at FlyCFG. Thank you for sharing your review and feedback. Please let us know if we can be of any assistance. We are here to help! Looking forward to the next one!
Smooth operation
Smooth operation. Also helped us sort out getting from the car rental return to the jet center.
20 février 2024
Réponse de FlyCFG
Hi Eric, Thank you so much for taking the time to share your review and recent FlyCFG experience. It is our pleasure to assist. We truly value your business and hope to serve you again soon.
Aircraft and pilots were top notch and…
Aircraft and pilots were top notch and it was a great experience
20 février 2024
Réponse de FlyCFG
Hi Charles, Thank you so much for the positive review and feedback. We are thrilled you enjoyed your recent FlyCFG experience with outstanding service from the crew. We hope to welcome you back on board soon. Please let us know if we can be of any assistance at all.
Super quick response time made…
Super quick response time made everything possible. I was flying to the US on a delayed commercial flight and was going to miss my connection. Josh was amazing with expediting the coordination of plane, crew and pilots in a matter of hours and got me to my final destination.
19 février 2024
Réponse de FlyCFG
Hi Kristen, Thank you so much for the positive feedback. We're delighted to hear Josh provided a five star experience on your recent FlyCFG flight and was able to get you smoothly to your final destination. Our team strives to provide timely, efficient customer service from initial inquiry to final touchdown. Thank you for taking the time to leave a review. We hope we get the opportunity to work for you again soon. Please let us know if we can be of any assistance at all.
I was having troubles with flights and…
I was having troubles with flights and private flights so I called here. I got the opportunity to talk with Josh from FlyCFG about possibly booking a flight today 2/9/24. He told me the prices and explained why each price was what it was.I may not be able to travel today for my own reasons; however, I very much appreciate him, he was very kind and resourceful when it it came to any questions I had asked. I’m super excited to travel with you guys later this year!
8 février 2024
Avis spontané
Réponse de FlyCFG
Hi Kendal, So glad to hear you enjoyed the booking process and working with Josh. We appreciate you sharing your feedback and experience. Hope it works out for you to fly with us another time. We'll be ready for you! Please let us know if you need anything at all in the meantime. Thank you again for thinking of FlyCFG.
Josh was amazing with getting my travel…
Josh was amazing with getting my travel plans last minute figured out! 10/10
7 décembre 2023
Réponse de FlyCFG
Hi RS, So delighted you enjoyed working with Josh. Thank you from all of us here at FlyCFG. We appreciate your business and hope to work for you again soon.
Delayed by a mechanical for over 2…
Delayed by a mechanical for over 2 hours. However, not CFG’s fault and our pilot Beau handled the delay with professionalism and class.
Co pilot Mike and flight attendant Jody also excellent.
5 février 2024
Réponse de FlyCFG
Hi Harry, Sorry to hear you experienced a delay on your recent flight, we greatly appreciate your understanding. Very happy to hear the crew and entire team took good care of you. Thank you so much for sharing your feedback. We hope to welcome you back onboard again soon.
Réponse de FlyCFG
Hi Patrick, Thank you so much for the five star review and feedback. So happy to hear you enjoyed your FlyCFG experience. We hope to work for you again soon! Please don't hesitate to reach out if you need anything at all.
In good hands with Charter Flight Group
I was extremely impressed with the responsiveness and professionalism of your team. You had our best interest in mind. I felt we were in good hands from beginning to end. Thank you so much!
31 janvier 2024
Réponse de FlyCFG
It's our pleasure. Thank you so much for your kind feedback. We appreciate your business and hope to work for you again soon. Please let us know if there's anything at all we can assist with.
Josh & his team are great to work with
Josh & his team are great to work with! Communication has been excellent and they take care of every detail! Highly recommend!
4 janvier 2024
Avis spontané
Réponse de FlyCFG
Hi James, Thank you so much for the feedback and recommendation. So happy to hear Josh delivered an excellent FlyCFG experience. Looking forward to the next one!
Top of the line service
I’ve booked a handle of flights with Josh and he’s always been very reliable and quick. Anytime I fly, Josh has me covered.
14 décembre 2023
Avis spontané
Réponse de FlyCFG
Hi Alexander, Love to hear it! We are so happy you've enjoyed working with Josh. All of us here at FlyCFG appreciate your feedback. Thank you so much for sharing!
Réponse de FlyCFG
Hi Corey, We're so happy to hear you enjoyed your recent FlyCFG experience. Looking forward to the next one!
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