This trip was related to a medical emergency and its use allowed us to avoid a 20 hour trip by car or a commercial airport with two pets which would have taken over 10 hours and crowds of people. T... Voir plus
L'entreprise a répondu
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absolutely the best experience chartering an airplane had a cancelled flight for spring break had my grandchildren ready to go and the rebooking was going to put us in FL 3 days later . called and w... Voir plus
L'entreprise a répondu
Our experience with CFG was excellent. Great communication and service throughout. From initial booking, pre-flight details and itinerary tweaks were all handled quickly and professionally by the CFG... Voir plus
L'entreprise a répondu
When we arrived at the departure airport, we were informed that CFG had not paid for the flight, and we could not depart until payment was made. I called both numbers for CFG and the first mailbox... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
Coordonnées de contact
1900 Glades Road Suite 301, 33431, Boca Raton, Etats-Unis
- +1 (888) 634-7449
- charter@flycfg.com
- charterflightgroup.com
4,4
Excellent
181 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FlyCFG
Hi Bobby, We greatly appreciate the feedback. Thank you so much for sharing. Please let us know if we can be of any further assistance.
My experience was excellent from my…
My experience was excellent from my first phone call with Lindsey to my arrival destination. Great communication and customer service! Thank you!
22 janvier 2024
Réponse de FlyCFG
Hi John, We're so happy to hear you enjoyed working with Lindsey. We love it when our clients share their feedback and five-star FlyCFG experiences. Thank you so much! We hope to work for you again soon.
Great communication and a clean…
Great communication and a clean aircraft with curious crew
23 janvier 2024
Réponse de FlyCFG
Hi Roeland, We're so pleased to hear you enjoyed your recent FlyCFG experience. Thank you for supporting us with a five star review. We appreciate your business and hope to work for you again in the future.
Easy to use, friendly, quick to respond.
Easy to connect, very responsive, and patient as we decided what trip we actually needed. Unfortunately, we needed our guest and due to FAA restrictions, the pilots did not make it in timely and our guest was 1 hour late for his speaking engagement. FlyCFG offered ability to cancel to make it right, but at 12 hours before our scheduled flight, there were no other options.
19 janvier 2024
Réponse de FlyCFG
Hi Kert, Thank you so much for your feedback. Our sincerest apologies there was a delay which caused your guest to miss their commitment. Please understand our team did everything they could to get your passengers there on time. Please feel free to reach out to me directly if you need further assistance or if you would like to discuss in further detail. Thank you for choosing FlyCFG and apologies again for the inconvenience.
Réponse de FlyCFG
Hi John, Happy to hear you had a five star FlyCFG experience. We truly appreciate you sharing your feedback. Please let us know if we can be of any further assistance. We are here to help!
Another Fantastic Trip with CFG
Anna Foy is amazing. She goes above and beyond every time we have worked with her to make sure questions are answered, sometimes before they are asked. I have nothing but great things to say about the entire guest experience team.
18 janvier 2024
Réponse de FlyCFG
Thank you so much for sharing! So happy to hear you enjoyed working with Anna. All of us here at FlyCFG appreciate your business and positive feedback. Please let us know if there is anything at all we can assist with.
Extremely courteous staff at every…
Extremely courteous staff at every contact point. Very nice aircraft and crew.
17 janvier 2024
Réponse de FlyCFG
Hi Robert, It's wonderful to hear you had a five-star experience on your recent flight. All of us here at FlyCFG appreciate your business and positive feedback. Thank you so much for sharing!
Lindsay was great with communications
Lindsay was great with communications
The pilots were extremely polite and helpful.
16 janvier 2024
Réponse de FlyCFG
Hi Ryan, Thank you so much for sharing your feedback on your recent flight experience. Happy to hear everything went well. We are all delighted to help and look forward to working with you again. Please feel free to reach out if you need anything at all.
Charter Flight Group is excellent
Charter Flight Group always comes through! Their integrity is appreciated and a rare quality in this sector.
28 décembre 2023
Réponse de FlyCFG
Thank you so much Catherine. It's our pleasure to assist. Our team is available 24/7 to help if any future needs arise. We hope to serve you again soon!
The communications was excellent
The communications was excellent. You were not able to leave from the original airport due to weather and the alternate was very good. Also the people at Signature FBO were great
8 janvier 2024
Réponse de FlyCFG
Hi Norman, Thank you so much for choosing FlyCFG. We appreciate your feedback and are so happy to help. Hope to welcome you back on board soon. We're available 24/7. Please let us know if we can be of any further assistance.
Réponse de FlyCFG
Thank you for sharing David. We greatly appreciate your feedback.
Anna is exceptional
I like coordinating with Anna. I think she truly cares about our experience.
7 janvier 2024
Réponse de FlyCFG
Thank you so much for the thoughtful feedback. Happy to hear Anna helped provide a top notch experience on your recent flight. Anna truly is an incredible asset to our team. We're all delighted to help ensure you have the best experience possible and looking forward to welcoming you back on board soon.
Réponse de FlyCFG
Hi Charles, It was our pleasure. Thank you so much for your feedback. We are available 24/7 and look forward to working for you again in the future.
Réponse de FlyCFG
Hi Jane, We're thrilled you had a seamless experience. Thank you so much for sharing. We hope to serve you again in the future.
CFG staff did great with everything
CFG staff did great with everything, we had some mechanical delays on our return trip, but CFG did great in recovering another plane and getting us home.
2 janvier 2024
Réponse de FlyCFG
Thank you so much for sharing. We appreciate your understanding. Unfortunately sometimes mechanical issues occur that are out of our control. Happy to hear the team was able to get you home quickly. Hope to welcome you back onboard again soon!
Did not like that we could not leave on…
Did not like that we could not leave on the day planned. It seemed to take longer than expected to get answers for what the fix was going to be.
29 décembre 2023
Réponse de FlyCFG
Hi Parker, I'm sorry to hear you experienced mechanical delays on your recent trip. Please understand our team did everything they could to keep you informed and get a recovery option as quickly as possible during peak holiday travel. If you have any questions or need further assistance, we would be happy to connect and discuss in further detail. We're here to help.
Réponse de FlyCFG
Hi KG, Thank you for sharing. Your feedback is extremely important to us.
Super easy
The team made it extra easy to book. Once booked, travel was very smooth. When there was a hiccup, team solved the issue very quickly. Would highly recommend this group for your private travel!
23 décembre 2023
Réponse de FlyCFG
Hi Rick, Thank you so much for the recommendation. Glad everything went smoothly. Hope to serve you again soon!
Réponse de FlyCFG
Hi Allen, Happy to hear everything went well on your recent flight. Thank you for your feedback.
Thank you
Sorry for delay in writing this review, but you will see why shortly. On 12/9/2023 while vacationing on a remote island in the Bahamas, we were notified that my father in law had suffered a massive stroke and would most likely never recover. With no commercial option to get back to the states in short order, I started emailing charter flights. this was at 3:00 a.m.
Alex got back to me later that morning with the promise that he would find us a flight. I believe by 11:00 a.m. flight had been arranged and we were scheduled to leave Long Island Bahamas on a direct flight to Miami by 1:30 PM. We were able to get back in time for my wife to say goodbye to her father. The CFG group came through with flying colors and showed great concern during the whole process. I want to personally thank all of you involved. Highly professional during a difficult time. If I am in need of charter service in the future you will get my business. Thank you!
11 décembre 2023
Réponse de FlyCFG
Hi David, We're so appreciative of your feedback. Thank you so much for taking the time to share your recent FlyCFG experience. I'm so sorry for your family's recent loss. I'm grateful Alex was able to assist with last minute arrangements to help get your family home quickly. We hope to welcome you aboard again soon under better circumstances. Please let us know if we can be of any further assistance at all.
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