chemistwarehouse.co.nz Avis 

This business advertisers items knowing they don’t have enough stock right from the get go
I called into six stores and none of them had the stock.
Staff couldn’t tell me when the new stock would arrive and then the promo expires - this is false advertising at its best
I then tried online ordering and the order was processed in and invoice received and my credit card charged
Ten days later and after three phone calls on the 0800 number where no one answers plus an email with no response I called a local branch. The branch staff all be it pleasant had no answers for me. They suggested I cancel the order and call in to purchase at the store directly. I then asked would they sell to me at the promo rate and you guessed it they said no… really!!!
Now I see my order has been cancelled with a note saying supplier issue
This is complete BS and it’s time an official investigation by consumers watchdog should be undertaken
I will contacting the media to see if an investigation into this can be started
This is appalling service by an Australian business

They sent the wrong product. A glaringly obvious mistake. I have been unable to get through to their customer service - spending an unreasonable amount of time on hold. Email has not been effective either. I wouldn’t recommend buying online.

Scammers and Be warned! I ordered $95 worth of products nearly 2 weeks ago and they have kept my money and the product hasn’t been sent, I’ve emailed twice and message once, left a Facebook complaint and they have ignored all correspondence. I will have to contact the bank to get my money back

Shame I have to give them one star, cos they deserve zero stars.
Terrible terrible terrible.
And no response! Can’t ring them (they don’t answer).. no recourse.
Will never use again.

Beware something is wrong with the Chemist Warehouse NZ online store. It’s advertising is misleading public as many items aren’t available, but they won’t remove them from the website. You add to cart and they take your payment and then proceed to refund days later. Can someone please audit them asap

My first purchase from Chemist Warehouse was good, albeit the delivery took some time. However, in my latest order - 2 products were missing. One of the products is apparently currently unavailable, however, another product ordered didn't turn up at all. Trying to contact them is a nightmare. This will probably be my last purchase from Chemist Warehouse Online. I wouldn't recommend them to anyone.

Went to Bethlehem store to pick up medication.
First she tells me it wasn't uploaded to the system that I need to go back to my Doctor... I don't know pharmacy or doctor processes, what am I supposed to do here?
She said nothing, so I said did you check your system under my name I have a paper prescription and another in the system.
She looks it up then she goes, ohhh yeah here it is I'll go get it..
What we you doing before that then??
Then she had an attitude with me as I have restricted medication and I mask in store as I have immune issues. She wanted I'd which is fine, but then goes "oh your mask.." excuse me COVID is a thing and I'm not dying
AND y'all don't even have my ID on file to compare. FFS Moving chemists

I ordered what was on line, paid, product was ougbof stock. In another order, they sent my parcel to the wrong address. NZ Post held it since the ChemistWarehouse had to call them and redirect the parcel. I wasn't allowed to fo it. I emailed them a d they have not responded for over a week now. I rang another number, by accident, Chemist warehouse in Auckland and they said the Chemist warehouse on line is a separate business. They are aware of the problemd and cannot do anything about this. They tried and the Chemist Warehouse on line don't care. I will not buy from them any more, they cannot be trusted. Shame, ' local company'

WARNING - Don't be fooled by the seemingly cheap prices advertised on their website. More often than not, products aren't available and their website does not reflect current stock supplies. It's an intentional tactic to lure people to purchase in hopes that you'll add more items to the cart which are available. I don't know how many times I've been sent an email claiming supplier issues when products are not available. Yet when you go back to the website and check availability in-store whaddayaknow, it's there! I've made 6 online purchases from Chemist Warehouse this year and only 1 of those orders was fully completed. I had an entire order with 8 items in it refunded 2 months ago! This company and it's staff do not hold the old kiwi values of honesty and customer priority at the fore. It's quite disgusting really that practices like this are being normalized in NZ.

Extremely disappointing.
4 days still nothing, emailed to be told my order is a waiting dispatch.
Then today get told they can't supply 1 item. A waiting dispatch, right.
Will end up being over 7 business days for my order.
Buy on line ??? Never again with this business.

Why list products but are unable to fill? I have ordered a few times due to cheaper than my local pharmacy but I have never received my full order. There is always 1or2 items that are out of stock
Very disappointed 😞😞☹️☹️

This company is acting like many scam artists. It debits the credit card and then cancels the order. No response to emails ands they don't answer their phone.

Guess I'll have to retrieve my money through the bank process.

I ordered some products a week ago. They took money from my credit card a week ago but the products are not dispatched yet.

I really should have looked at reviews BEFORE purchasing anything from this website. Order remains on Processing Order and calling to the 0800 number to query the delivery of my order is basically just listening to the wait music for hours on end. Very disappointing experience.

This Company is a serial offender. Why do they advertise products they can't supply?? Happens so frequently it is criminal. Take your money and refunds at a later date but have still had to chase them up. Surely getting a stock control system isn't out of their control!

Nearly 2 weeks, no shipping, no response to multiple emails, no refund. Took the money and that was it. No product, and they do not respond.

Put an online order last night....immediately said CANCELLED, then said processing, then got a partial refund with no notification of what they are not going to send ....both products I ordered STILL LISTED IN STOCK! Impossible to get hold of anyone online....Totally disappointing and unprofessional experience with CHEMIST WAREHOUSE!!

I gave in my prescription for pain medication at 6pm. People came after me and waited no more than 10 minutes. By 7:30 pm I had asked 3 times if it’s ready only to be told they’re still working on it. At 7:48 I went and asked how much longer. By that time I was the only one waiting and there were 4 people working behind the counter putting meds away in boxes. And low and behold they pulled it from one of the boxes. No explanation or apology. They will never see me again. I usually get my prescriptions delivered to my door by an excellent pharmacy called PillDrop. This was an exception as my husband had immense pain in his knee and I thought I’d go get it straight away. Don’t waste your time there. Pity the lowest star rating is one as they deserve minus. This was at Westgate. Pull finger and pick up your service!!

The change of mind policy is strict, within a 7 day timeframe. Other companies do offer a longer time frame.

The wait time was over 20 minutes for the online shop, I hung up in the end.

The products do take a while longer to be delivered recently.

I do think they have a reasonably good range at reasonable prices but if you don't mind the wait, there are other sites that offer more of a selection.

Online experience is abysmal. It took 2 weeks to deliver part of order. After many emails (no answer by phone) got refund for face cream and VitC, 3 weeks later. They said their supplier hadn’t despatched the stock to them yet. Why allow out of stock items to be ordered in first place. As of today, the items still erroneously show they in stock. When they say “delays due higher than normal demand” that seems to be a normal situation as I my previous order a number of months ago was also delayed.