Chepstow Trade Centre Ltd Avis 

Great communication. Travelled from the midlands for my new car i purchased a ford mondeo estate. They filled the car up as part of the deal to get us back home. Great to deal with from start to finish. Very happy

Very pleasant and helpful people throughout the whole process, patient while we had to sort out details our end. Openly honest with all aspects of buying the car not pressured to buy any extras that was offered. Car was very well presented and all pre purchase work was backed by paperwork. Many thanks to all.

When I bought my car from here, I dealt with Tony. He was friendly, polite and had a relaxed approach. I didn't feel pressured into a decision and wanted to buy it after I'd taken it for a test drive.

My luck being my luck, the car broke down 3 weeks in. As it was still under their 30-day warranty, it had to be collected from my address to be repaired back in Chepstow.

The positive experience I had with this - the car was collected the same day I called (later in the evening) and was fixed the following day.

The negative I took from it was the guy I spoke to originally wanted me to get the car to them, approximately 35 miles away, but with some reluctance did arrange collection once I'd pointed out it wasn't possible to drive the car to them.

I was also asked to use my AA breakdown cover (you can activate free 12 months cover when you purchase a car from this garage) to get the car there, but it clearly states the cover is for 1/4 mile away from your home and will only take you and your car to the nearest garage. Once I'd established this also wasn't possible, then collection was arranged. It felt like if I hadn't said anything, it would have been left at "ok, get the car to us" and I would have been stuck with a broken-down car

I would also point out that I had to arrange transport to go and collect the car once it was fixed, I would have appreciated if it was delivered back to me, but maybe that extra mile is too much to ask.

All in all, the actual purchasing experience was a pleasant experience. The customer service when dealing with a problem within the warranty period, could be better. However, with that being said, they did what was expected and got the issue sorted.

An honest 3 star rating from my experience.

We recently bought a lovely little Vauxhall Adam with just 30,000 miles on the clock from Chepstow Trade Centre. It was the wife’s 2nd Adam and we were looking to part exchange her white 2015 ‘Rocks’ with 103,000 miles on the clock for something with a lot less miles.

We had spent a few days travelling about and looking at various examples, in a multitude of colours. She was taken with both the blue and red versions and wanted to have something other than white again, her preference was red.

Prices of 2nd hand cars have gone up significantly since our last purchase and we were struggling to find anything with low mileage at a sensible price. Many dealers asking in excess of £9k for 2018 models with 30,000 miles on the clock.

We stumbled across CTC and made arrangements to go and have a look at the red 2016 example they had. It was a Sunday and they were open from 10am – 3pm.

The car was on their forecourt and, unlike many of the examples we had seen previously, it started with the turn of the key, the battery wasn’t flat! We were able to have a good look around it in sunlight and took it for a test drive. It drove perfectly.

We were offered a reasonable part-exchange deal on ours, despite the MOT being due for renewal in only a couple of days and their car had already been serviced and had a new MOT on it, so we were able to buy it and drive it away there and then, which was a real bonus.

And that is exactly what we did. We completed the paperwork in under 30 minutes and we were on our way home in the wife’s new car and she was absolutely delighted. We stopped in town to get a bite to eat and then headed back home via the windy back roads through Tintern, and then the unimaginable happened…

The car coughed, spluttered and then multiple warning lights came on the dash! The engine management light, the ‘Service ESP’ light and the traction control light all glared ominously. The engine went into limp home mode and our hearts sank.

We were about 300 yards away from where I had broken down in my truck only the week before and knew, all too well, that there was no mobile signal for at least another 5 miles and it was after 3pm, so CTC had now closed for the rest of the day. We had no choice, we limped the car home.

Once home I looked up the contact details for CTC and dropped them a message via their website, thinking I’d get a response at some point on Monday.

Much to my surprise a response was forthcoming within the hour!

One of the directors, Tim, had responded and apologised profusely for the inconvenience.

I had detailed what had happened and explained that we had seen this before on our previous Adam, on that occasion it turned out to be a coil pack failure. Tim concurred that he thought it would, most likely, be the same. And so we made arrangements to drop the car off at our local garage, just under a mile away, and that they would diagnose the problem, which they duly did and then quoted us full retail price for the repair, which was around double what the trade cost would have been!

The fault was a failed spark plug, which had indeed caused the coil pack to subsequently fail.

There was no quibble from CTC, Tim simply asked for a copy of their invoice and transferred the funds directly to my account. He went out of his way to make the process as simple as possible for us and with the minimal of inconvenience.

It’s fair to say that the measure of an organisation, and indeed any individual for that matter, is the manner in which they deal with their problems. As far as I’m concerned CTC were admirable in the way in which they went above and beyond in resolving the issue that we had with the car. An issue that they could not have foreseen or predicted and could have happened at any time. It was just unfortunate that it occurred as we were driving home. They could have easily asked me to return the car to them for diagnosis and repair, but didn’t want to cause us any further inconvenience, instead, electing to pay double what it would have otherwise cost them.

We have now driven the new car several times and my wife is absolutely delighted with it, she loves it. It is everything she had hoped for and wanted.

I would not hesitate in recommending Chepstow Trade Centre or Tim, Mark and their team. The manner in which we were treated throughout was extremely professional and courteous. Their apologies were genuine and their desire to ensure everything was resolved to our satisfaction was more than evident. So much so that we would certainly buy from them again.

I went to buy a car I had seen advertised online, and had already discussed part exchanging my old car. They were polite and helpful and had the car I was viewing ready and available. They did not hassle us and allowed us to take our time. They were open about value for part exchange vs private selling giving pros and cons for both. We were allowed to test drive the vehicle in privacy while they stayed and helped other customers. Overall a very good experience and I came home very happy with a new car!

Excellent no fuss sale and purchase of vehicle. Would definitely recommend CTC if you are in the market for a new car. Well done guys.

Fantastic selection of vehicles to choose from. The staff are very helpful and not at all pushy. This is the second vehicle we have bought here. We are absolutely delighted with our car and would not hesitate to recommend Chepstow Trade Centre.

Bought a Ford focus had a few advisories asked Tony to do them and they were done meet rob when picked car up and was really brilliant talked us through everything could not ask for better service really best thing as a family could ask for and even touched up a scratch that we did not ask them to do as they said they would take money off great company and even better service thank you very much
George and emma

Firstly dealt with Tony and then Rob. Both efficient, not pushy at all. Both were a breeze to deal with,
Travelled all the way from Bristol,
Fresh MOT on the motor, full service. Couldn’t fault there responses, there time and patience. Dealt and done an amazing job with all requests.
All carried out in a timely manner.
5 days from viewing to collecting. Really efficient in every way.
Couldn’t be more grateful if the amazing find of finding them.
Best service we’ve received from any garage we’ve been too before previously.

We were like a family of misfits - all the kids come to view, gang of 7 of us in total, but this didn’t phase them. They were patient with all parties all firing different requests and questions. Smooth collection, couldn’t fault them in any single way.

Car is ticked all the boxes we were looking for within decent budget, in fact only one we found to tick all boxes within hour drive of ourselves even further a field didn’t have much we wanted.
We’re grateful and a very happy family.
Wouldn’t hesitate to come back to these guys next time!
Great touch with receiving a surprised touch up of paint on the back that we weren’t expecting and a little token gift of a trolley coin on the keys.
Fantastic paperwork come in tow.
Thanks Tony & Rob! ⭐️

We had an issue with the car we bought from chepstow trade centre but in all fairness Tim (owner) was true to his word & did fix the car. It was a gearbox issue on an auto & he paid to have it replaced so very happy in the end although we had to wait a while for the fix it was worth it as it's running perfectly now so thanks Tim. 😊

What can I say , they have gone above and beyond for me , ensure I got the perfect car, truly felt like a well looked after customer , from the warm hello’s to the see you again , I have been kept up today with everything! Thank you so much for rob for an A* customer service you provided me! You are truly amazing and your colleagues too.

Thanks CTC and Rob for a great service and experience purchasing a good quality used car.
I found everything as advertised and no sales pressure. Definitely worth a call

Purchased a car from here last week, picked up today! Tony was amazing helpful and kept me in the loop with everything. Customer service 100%! Thank you so much!!

The whole buying experience was easy as I dealt with Rob who was honest with no sales pressure. The car was immaculate inside and out and a new MOT and a small service was included. I would definitely recommend CTC to my friends and family.

Great People, helpful not pushy,
Deposit on a little honda jazz on the weekend , car was newly MOT and serviced and picked up on the wednesday⭐️⭐️⭐️⭐️⭐️

We bought a car from Tony at the weekend and the process was seamless. Tony was friendly and patient, giving us time to ask questions and answered our queries with courtesy.

We have also had support from Tim regarding this car and another issue we were having (actually nothing to do with CTC) and he couldn’t have been more helpful.

I was hoping to find a small, basic car with low mileage. I was keen to buy locally and didn't have much time to spare. Tim and his team had a Citroen C1 in the showroom ready for an immediate test-drive, and within a couple of days I'd completed a quick & painless purchase. The staff were friendly and helpful throughout & I'm very pleased with the car.

bought my first car from here friendly staff and lovely car

Absolutely fab service. The guys were very friendly and helpful, and I love my new car. Would recommend.

Tim was very helpful and understanding and I would recommend anyone who needs a car to contact this company.
Thank Again Tim

Patrick Reilly 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿