Chery Industrial Avis 197

Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.

Once I discovered a piece missing from my purchase the folks at Chery shipped it out to me right away.. even though the purchase was a year ago. I was just slow to open the container... Thanks Chery! Jon

Gate was damaged, lots of scratches and gouges. Looks like a used product I was sold. Delivery wasn’t wrapped or protected, no hardware easement with the gate Was told someone from customer service was going to contact me. No one ever did.

Installation instructions very poor. We were short bolts and nuts. Also missing some brackets and smaller nuts.

The instructions were the bare minimum and the parts and part numbers did not match them.

Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.

Great refrigerators delivered on time and no damage very good service thank you Mildred

got what was advertised a advertised price in less days than i was initially told, will definitely be purchasing from these guys again!

I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.

I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.

Great product! The canopy is in place and just what we need. The delivery was fast, instructions good and everything we needed to get it installed.

Got a GREAT DEAL on a shipping container cover that is super quality material! Chery Industrial had EXCELLENT Communication! David was always there for me and even helped me change delivery addresses so I could handle large delivery easier! I'm looking forward to working with them again soon!

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also not placed on dunnage, so we couldn’t access them from the side. I told the logistics person how to load them prior to shipping and no instructions were followed.

Great box, shipping price was more than I thought but it did weigh 800 lbs

Everyone that I was in contact with were great and very professional. I was more amazed of the timing when the pod I ordered was being shipped from Maryland to California. They were on time and super friendly and helpful after 36 hrs of non-stop driving.

The personal experience was great from start to finish. I was blown away how quickly this item shipped and how fast we got it after we ordered it. We definitely will use Cherry industries again. You guys are top-notch.

Expectations met.