Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Voir plus
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Lisez les avis des autres
Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Voir plus
We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Voir plus
I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3,9
Bien
339 avis
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A répondu à 67 % de ses avis négatifs
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assembly instructions were poor are missing altogether
the product appears to be very good shipping very good the only issue was the installation or assembly instructions were extremely poor, lacking information and in the case of my particular purchase the 2nd piece of the product had no installation instructions at all and I had to reach out to you guys to get copies
24 juillet 2026
Réponse de Chery Industrial
We appreciate your feedback and are glad the product and shipping met your expectations.
We sincerely apologize for the incomplete, poor assembly instructions, and for shipping the second unit without any manual. We know this created extra trouble for you.
We are updating our assembly guides and improving our pre-shipment checks to avoid this issue for future orders.
The gate was beat to hell and had been…
The gate was beat to hell and had been spray painted over in those areas with high gloss black spray paint. They let the haulers strap the gates down by the outside corners where the gates meet and it pulled the hinges in and bent them together by the time they got here. The gates now close in a wedge shape with the top corners touching and a 2”gap at the bottom. My husband had to remove the gates and use a grinder to get the hinges to work. We then had to unbolt the bottom bolts and add washers to shim the gates up and get them to open somewhat in line but they still have a larger gap at the bottom than the top. The gates were also installed backwards so we had to turn them around and now they are not in line with the posts. I would recommend purchasing from Aleko instead. Their gates are much better quality.
24 juillet 2026
Réponse de Chery Industrial
Thank you sincerely for taking the time to leave such detailed feedback. We are truly sorry that the gate arrived damaged and forced you and your husband to spend so much extra time repairing and adjusting it. It’s never our expectation that customers need to perform extensive modifications after receiving products.
We have noted the issue regarding improper strapping by the haulers during transit. We will strengthen our shipping requirements with carriers immediately to avoid similar hinge damage for future shipments.
We hope to have an opportunity to make this right for you. Please contact our after-service team with your order number so we can discuss a suitable resolution. Sorry again for your bad experience.
Crate came in good shape but the pallet…
Crate came in good shape but the pallet it was sent on was too short and was broken up
24 juillet 2026
The load was delivered at the wrong…
The load was delivered at the wrong address. We already informed Vulma about the wrong address and we asked her to contact FedEx to cancel delivery. She ignored our request and she refuse to find a way to solve the problem. We have to put you in dispute with our bank.
23 juillet 2026
Réponse de Chery Industrial
I'm so sorry to hear that and we apologize for the bad experience.
Once the shipment has been dispatched by FedEx, interception or delivery cancellation is not feasible. Our colleague contacted FedEx immediately, but they could not stop the delivery. We will arrange the reshipment for you immediately. Sorry again...
I am dissatisfied
I am dissatisfied; the quality and details need to be taken seriously. The finish and quality are of the gate are clearly lacking. For such an expensive gate, the decorative elements—which are its defining feature—are not centered.
2 juillet 2026
Réponse de Chery Industrial
Hi Walter, we're really sorry the gate didn't turn out well. We totally get how frustrating misaligned decor and poor finish are on this high-end gate. We're sorry you had such a disappointing shopping experience. Please provide photos of the issues with our after-sale service colleagues, and we'll sort a proper solution for you right away. Our apologies for this bad experience.
Item was exactly as described functions…
Item was exactly as described functions properly so far well built, good quality
The only problem we had was none of the fittings were tight and when we hooked up the hydraulics, they leaked all over my brand new concrete pad and my new skid steer, had to make a special trip to get hydraulic fluid
16 juillet 2026
Réponse de Chery Industrial
Thank you so much for your honest feedback and recognizing our product’s performance and build quality. We sincerely apologize for the messy hydraulic leakage caused by loose fittings that ruined your new concrete pad and skid steer, and the extra trip you had to make to refill hydraulic fluid—this frustrating experience is entirely on us. Our dedicated after-sales team will contact you shortly to assist you in resolving this issue completely. Please kindly wait for our follow-up message, and we will offer a proper solution to make up for your losses.
Smooth going very good service
9 juillet 2026
The switch was correct but at $80 was a…
The switch was correct but at $80 was a light high cost. Was promised at purchase3 to 5 days but took 2 weeks to receive.
6 juillet 2026
Réponse de Chery Industrial
We read your review carefully and feel really sorry we let you down on delivery time, even though the switch works as you needed.
It must have been frustrating waiting two whole weeks when you were told only 3 to 5 days, and we also hear you loud and clear that the $80 cost felt a bit high for you. We take both complaints seriously. Thank you for your comment and sorry for the bad experience. We'll improve our service accordingly in the future.
Think twice!!!
Ordered two skid steer buckets. They were shipped individually, on two different LTL carriers. One arrived with no major issues. The second arrived, and the LTL carrier demanded payment, saying that it was a COD shipment. The bucket looks used, and has significant rust on it. I will avoid Chery in the future.
10 juillet 2026
Réponse de Chery Industrial
We are truly sorry for the terrible shipping and product condition experience you received, and we completely understand your frustration.
Our colleague will contact the carrier to thoroughly check why the second bucket shipment was marked as COD, as our standard shipping terms do not require customers to pay upon delivery. We will also coordinate with the carrier to figure out the root cause of this error.
Meanwhile, we will investigate the rust and used appearance of your bucket. Our team will reach out to you shortly with a proper resolution for this whole matter.
Again, we apologize for all the inconvenience caused to you.
Good quality delivery on time great experience Good communication
Great product excellent service
2 juillet 2026
they did what they promised.
they did what they promised.
they help me to find what i needed
just a great experience.
Thank You
9 juillet 2026
Item took to long to come in
Item took to long to come in, and when i would call in and check for updates i wouldn't get any updates. That they would call or email me back and noting.
3 juillet 2026
Réponse de Chery Industrial
We are truly sorry for the delayed order and our lack of response to your inquiries. We will fix our service and communication issues thoroughly to avoid this happening again. We sincerely apologize to you once more for all the trouble caused.
Excellent quality
Excellent quality. I was skeptical about the quality, but they are legit. Heavy duty.
25 juin 2026
product came packed very well and was…
product came packed very well and was easy to put up. the construction and fab was professional and well done. it’s been up for 6 months or so and is dining well.
16 janvier 2026
My restroom came with a missing part so…
My restroom came with a missing part so the toilet doesn’t work and the toilet is leaking.
I did not have any notice when it was gonna be shipped and then got a call saying it could be delivered that day. Given I had to have a forklift on site I had to pay extra money for my guys to come back because I had no idea when it would arrive.
26 juin 2026
Réponse de Chery Industrial
Hi Grace, we're truly sorry for the defective restroom and messy delivery arrangement of this order. We apologize for the missing part causing toilet leakage and breakdown. Our colleague will contact you asap to help you with such situation. We also sincerely apologize for the unsatisfactory delivery process you encountered. We will definitely optimize and improve this entire procedure moving forward.
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