I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Voir plus
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We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Voir plus
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So my experience is not what I expected, unfortunately my daughter didn't like what we ordered for her birthday. When I got intouch with chimidoll and explained the situation I requested a return and... Voir plus
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Great customer service. Product well packaged Beautiful baby doll My grand daughter will love it and the accessories for her first birthday Thank you.
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À propos de l'entreprise
Écrit par l'entreprise
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Coordonnées de contact
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong-Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4,0
Bien
44 avis
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Terms and conditions not being honoured
I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee and time is running out!
31 mai 2026
Réponse de Chimidoll
Hi Trudy,
Thank you for your feedback, and we're very sorry for the frustration this caused.
We sincerely apologise that we weren't able to provide your return label in time. We have now resolved this by issuing you a full refund, and we truly appreciate your patience and understanding throughout the process.
Thank you again for giving us the opportunity to make things right.
Best regards,
Chimidoll
So my experience is not what I…
So my experience is not what I expected, unfortunately my daughter didn't like what we ordered for her birthday. When I got intouch with chimidoll and explained the situation I requested a return and full refund, they said because of their situation with returns warehouse been relocated it would make it difficult and offered me 50% refund and keep the doll. I explained it was a birthday gift and we found one for £50 and that all I wanted was my daughter happy, they offered the full £50 and keep their doll without hesitation which I received in full 3 days later. Was left feeling very satisfied and it wasn't a battle to come to an agreement for my daughter, so excellent customer service.
31 mai 2026
Réponse de Chimidoll
Hi Tom,
Thank you so much for taking the time to leave us your feedback and for your kind words about our customer service.
We’re truly sorry that the doll was not quite what your daughter had hoped for, especially as it was meant to be a birthday gift. We completely understand how important that is.
We’re glad we could help find a solution for you and that the refund reached you safely. Thank you again for your patience and understanding, and we really appreciate you giving us the chance to make things right.
Best wishes,
ChimiDoll
beautiful doll
I ordered a doll and a few accessories for it for my 6 year old grand daughter and she loves everything
22 mai 2026
the doll is not what I thought I…
the doll is not what I thought I ordered , kids disappointed the dummy or bottle don't fit in dolls mouth when it cries
7 mai 2026
Réponse de Chimidoll
Hi Lisa,
We’re really sorry to hear that the doll did not meet your expectations, and we completely understand how disappointing this must have been for the children.
The Little Angel interactive sound doll does not have an openable mouth. The sounds are triggered by movement or interaction. The dummy and bottle are included as accessories, but they may not fit into the doll’s mouth like a real baby’s dummy or bottle.
This information is included on the product page, but we’re truly sorry for any misunderstanding caused.
We’d still really like to help you with this. Please feel free to contact us at support@chimidoll.com, and our customer service team will be happy to assist you.
Thank you again for your understanding.
Best wishes,
ChimiDoll
Very good customer service
Very good customer service. Grandkids love the dolls. Just disappointed my grand child her doll came and I thought I ordered the same as last time but she doesn’t make a sound. Anyway top 5 stars from me.
4 mai 2026
Réponse de Chimidoll
Hi Michele,
Thank you so much for your kind words about our service 🥰 We’re also very happy to hear that the children love the dolls.
Regarding the sound feature, on our product page, if you choose the option with Interactive Sounds, whether it is the soft cloth body or the soft vinyl body, it will include the same interactive sound function as before. We have just made the option name a little shorter recently.
Thank you again for your lovely review. If you ever need any help, please feel free to contact us.
Best wishes,
ChimiDoll
Good communication
Good communication
Beautiful baby
Extra clothes I bought for it are too big
11 mai 2026
Réponse de Chimidoll
Hi Carol,
Thank you so much for your lovely review. We’re so happy to hear that you found the baby doll beautiful and that you had a good experience with our communication.
We’re sorry to hear that the extra clothes were a little too big. If you need any help with the outfit, please feel free to contact us and we’ll be happy to help.
We hope the children enjoy many happy moments with the doll.
Best wishes,
ChimiDoll
Great customer service
Great customer service.
Product well packaged
Beautiful baby doll
My grand daughter will love it and the accessories for her first birthday
Thank you.
9 mai 2026
Réponse de Chimidoll
Hi Donna,
Thank you so much for your lovely review. We’re really happy to hear that the doll arrived well packaged and that you were pleased with our customer service.
We hope your granddaughter loves her beautiful baby doll and the little accessories for her first birthday. That is such a sweet and special gift.
Best wishes,
ChimiDoll
Great All Round Experience
Easy to order, great range, lovely photos of stock, easy checkout options. Also dolls were well packaged and received in a timely manner. Price for the product was very fair.
14 avril 2026
Réponse de Chimidoll
Thank you so much for your lovely review 💕
We’re so happy to hear you had a great experience and that everything arrived safely and on time. We truly appreciate your support!
Réponse de Chimidoll
Thank you so much for your lovely review 💕
We’re so happy to hear you’re very happy with your order!
The doll does not match its price.
The doll does not match its price.
The arms and head creak loudly when moved, as if they are broken.
The sound is very quiet…
I do not recommend it.
3 avril 2026
Réponse de Chimidoll
Hi there,
Thank you for your feedback, and we sincerely apologize for your experience.
Our interactive dolls feature an internal multi-point joint structure, which may occasionally produce slight sounds when the arms are moved. The sound volume can also be adjusted using the controller.
That said, the creaking you described is not something we expect our customers to experience, and we would like to check whether this is within normal design tolerance or a product issue.
We would truly appreciate the opportunity to resolve this for you. Please contact us at kaijensen@chimidoll.com
with your order number, and we will take care of it as soon as possible. We can arrange a replacement or a return for you.
Your feedback is very important to us and helps us continuously improve our products.
Thank you for your understanding and support.
ChimiDoll
Amazing
Amazing, very helpful and I have a very happy little girl would recommend and will use again
25 mars 2026
Réponse de Chimidoll
Thank you so much for your lovely review 💕
We’re so happy to hear your little girl is happy with her doll. Your recommendation means a lot to us!
Fantastic doll and outfits
The doll is amazing quality
Outfits fit the doll perfectly
The price is affordable
Very pleased with my order
17 janvier 2026
Réponse de Chimidoll
Hi,
Thank you so much for your kind words! We're so happy to hear that you love the doll and the outfits. Knowing that everything fits well and that you're pleased with your order really makes us smile.
Your support means a lot to our small team. We truly hope the doll brings many sweet and joyful moments.
Warm regards,
ChimiDoll
Customer service is amazing !
Customer service is amazing ! The doll was delivered to wrong address but they found it and I got the beautiful babydoll
2 février 2026
Réponse de Chimidoll
Thank you so much for your kind review ❤️
We sincerely apologize that the parcel was not delivered to the correct address initially due to a courier error. We are truly relieved that it was eventually located and delivered to you safely.
Your feedback means a great deal to us. Thank you for your trust and support.
Best regards,
ChimiDoll
Fantastic customer service
I bought my twin granddaughters a doll each for Christmas. Unfortunately, one of the dolls arrived faulty. I contacted the company (Chimidoll) to explain what had happened and to ask for a replacement.
The company responded immediately and were completely understanding about the situation and the disappointment this would have caused on Christmas Day. They arranged a replacement straight away and did not charge any additional postage. They also kept in regular contact, providing tracking details so I knew exactly when the replacement doll would arrive and who to contact if I had any further concerns.
The replacement doll arrived after around two weeks, and my granddaughter was absolutely thrilled with her new baby doll.
I can highly recommend this company. Sometimes things do go wrong with products, but what really matters is how the company responds. In this case, the customer service was excellent and the issue was resolved quickly and professionally. I think it’s important to leave a review when customer service is this good.
Thank you very much — I would fully recommend.
28 janvier 2026
Avis spontané
Réponse de Chimidoll
Thank you very much for taking the time to leave such a thoughtful and detailed review.
We also sincerely appreciate your understanding and for giving us the opportunity to correct and properly resolve the situation. We’re glad we were able to assist you promptly.
Your feedback truly means a great deal to us. Providing reliable and attentive customer service is something we value greatly, and your kind words are very important to our entire team.
Thank you again for your trust and recommendation. We truly appreciate your support.
It was really helpful when I purchased…
It was really helpful when I purchased the reborn doll from Chimidoll and the accessories they have updated me with every step and update with my purchase until the last stage where it was posted out to me and by the time I have received it and got back to Chimidoll with the pictures that I have received my order
20 janvier 2026
Avis spontané
Réponse de Chimidoll
Thank you very much for your lovely review.
We’re so pleased to hear that our communication and updates were helpful from purchase to delivery. It means a lot to us that you felt supported throughout the process.
Thank you again for choosing Chimidoll and for sharing your experience with us.
Mum loved having the doll as a gift it…
Mum loved having the doll as a gift it was so real like baby
18 décembre 2025
Réponse de Chimidoll
Thank you so much for your lovely review ❤️
We’re truly happy to hear that your mum loved the doll and felt how realistic it is.
It really means a lot to us to know our dolls can bring joy and comfort.
Thank you again for choosing us and for sharing your experience.
Welcome to the family Toby 🥰
Little miss 8 was delighted with her new baby, the clothes are beautiful, the toys were great, I just wish I realised before I completed my purchase there were options with a plastic or material doll so hopefully someone reads this and has that option, I was very happy with the purchase thank you so much 😊
15 décembre 2025
Réponse de Chimidoll
Thank you so much for leaving such a warm and thoughtful review ❤️
We’re truly delighted to hear that your 8-year-old loved her new baby, and we’re so happy to know that you were pleased with the clothes and accessories as well 🥰
Thank you also for sharing your feedback about the material options. This will be very helpful for other customers when making their choice.
Thank you again for your support and trust, and for choosing us. Welcome Toby to our family ❤️
Best regards,
chimidoll
I was unhappy with the two dolls…
I was unhappy with the two dolls purchased, the company promised to refund however have now just stopped responding to my emails. I’m now stuck with two dolls that are of poor quality and not worth the price tag.
Update: chimi doll have NOT sent a shipping label as they said?? I could live without the dolls being silicone bodied, the main issue is with the quality of the dolls, they are cheap replicas and not worth what I paid. They did initially offer to refund one of the dolls however I did not want to keep them @chimidoll, send me the shipping label to enable the return please
15 décembre 2025
Avis spontané
Réponse de Chimidoll
Hi,
We’re sorry to hear that you’re unhappy. We’d like to clarify that the dolls purchased were not silicone, which is clearly stated on our product page with full material details before purchase.
As discussed previously, we did offer a refund in line with our return policy and provided a return shipping label. Unfortunately, we did not receive any further response or a returned package from you.
We always stand by our products and are happy to assist if you’re willing to continue the return process.
Best regards,
chimidoll
Looked exactly as shown
Looked exactly as shown . Came with lovely outfit with little extras. Arrived quickly with no issues at all. Great value for money . Would definitely buy again . Delighted with purchase
10 novembre 2025
Réponse de Chimidoll
Thank you so much for sharing your experience. We’re delighted to know everything arrived quickly and that you loved all the details. Your kind words truly encourage our small team. We would be honoured to serve you again.
my daughter purchased herself a reborn…
my daughter purchased herself a reborn with pocket money saved but was left disappointed the doll is not as full as it is in the pictures on website and the clothes are way too big the body is very thin i have purchased better from smyths
20 novembre 2025
Avis spontané
Réponse de Chimidoll
Hi dear
We completely understand how you feel and we are truly sorry that the doll did not meet your expectations.
The doll you ordered is a vinyl body doll. Because there is an interactive trigger on the back, the back of the doll is designed to be a bit flatter so the trigger can fit naturally and stay integrated with the doll. This can make the doll look less full compared to the photos.
Thank you very much for your feedback. It really helps us improve our products.
Wishing you a lovely day
chimidoll
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