I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Voir plus
L'entreprise a répondu
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We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Voir plus
L'entreprise a répondu
So my experience is not what I expected, unfortunately my daughter didn't like what we ordered for her birthday. When I got intouch with chimidoll and explained the situation I requested a return and... Voir plus
L'entreprise a répondu
Great customer service. Product well packaged Beautiful baby doll My grand daughter will love it and the accessories for her first birthday Thank you.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Coordonnées de contact
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong-Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4,0
Bien
44 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have not received my package as yet…
I have not received my package as yet and it is a
xmas gift for a child. When will I receive it
25 novembre 2024
Réponse de Chimidoll
Dear Pamela Freeman,
Thank you for your feedback. We are truly sorry that your shopping experience did not meet your expectations.
While processing your order, we noticed that the country listed on your shipping address was Austria, whereas it should have been Australia. Our shipping partner flagged this issue during the delivery process, and we attempted to contact you multiple times via email and SMS without receiving a response. Please note that certain email services, such as Microsoft's Hotmail or Lookout, may categorize our messages as spam.
To help resolve this issue, please review the shipping address provided in your order confirmation email and verify if it matches the correct information. For further assistance, kindly reach out to us at kaijensen@chimidoll.com, and we will promptly assist you in correcting the address and ensuring your order is processed successfully.
We sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to serving you better in the future. If you have any questions or need further assistance, please don’t hesitate to contact us.
Wishing you all the best,
ChimiDoll
Good Quality at a Great Price
This doll was very cute and good quality. It came with the clothes it was pictured in, which was awesome! I have gotten 2 other realistic babies for my daughter and this one was my favorite. The packaging was awesome! Already wrapped for Christmas with a cute card to go with it. It even came with a nook and bottle. So much more with this baby and at a great price!
17 novembre 2024
Réponse de Chimidoll
Thank you for your kind review!
We are delighted that you and your daughter love the doll. We are always committed to providing high-quality products and services, and it truly makes us happy to see your satisfaction. We're glad that the packaging and the additional accessories surprised you. If you have any questions or need further assistance, please feel free to contact us anytime.
Once again, thank you for your support.
Wishing you and your family all the best!
ChimiDoll.
I bought a gorgeous baby from them they…
I bought a gorgeous baby from them they are d so helpful go out of there way to help in any way the can then I bought a other two babies this time I asked for hair the color the style I got excited waiting they came quickly both were just as I had asked for and much more I can't recommend this company highly enough if you are thinking about buying one do so you I can promise won't be disappointed
16 juillet 2024
Réponse de Chimidoll
Dear
Thank you so much for your lovely review and for choosing Chimidoll! 🌟 We're thrilled to hear that you love your gorgeous baby dolls and that our team could assist you so well. We take great pride in ensuring our customers are happy and satisfied with their purchases.
It’s wonderful to know that your latest babies arrived quickly and met your expectations. Your continued support and kind words mean the world to us.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your beautiful dolls!
Warmest regards,
The Chimidoll Team
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