Chubbsafes Elements Avis 2

I'm totally disappointed: BEFORE PAYMENT EVERYTHING WAS GREAT, AFTER RECEIVING A DAMAGED SAFE THEY HAVE BEEN GHOSTING ME AND NO REPLY AT ALL

Before I ordered a safe with one extra key for extra £53 and paid for it on 7th of March everything was great. I had some questions so used their WhatsApp and Craig replied to me really fast with all the information I needed. It was a sign of a great company.
However after paid total of £527 and booked redelivery on 27/03/2026 they stopped replying to my emails.

On 11/03/2026 I replied to JADIE's email with delivery instructions. I've never got an answer but the safe was delivered on 27/03/2026 as I ordered. I wasn't in person but I watched my CCTV and the driver used a pump track to move the safe close to my house.

When I got home at night THE PACKAGING WAS VISIBLY DAMAGED ON THE TOP CORNER (so I took photos of it before I moved it or unwrapped it for inspection).

As I expected the SAFE IS DAMAGED. THE TOP CORNER HAS DAMAGED PAINT WORK + BOTTOM CORNER HAS ALSO DAMAGED PAINT WORK AND THE WORST IS THAT EVEN A FRONT DOOR HAS PEELING PAINT.

I IMMEDIATELY SENT FULL DOCUMENTATION TO JADIE. At that point I was willing to keep the safe because I ordered the extra key. I was waiting for one week and got NO REPLY WHATSOEVER FROM ANYONE. THEN I TRIED WHATSAPP AGAIN TO GET SOME REPLY. AGAIN I GOT NO REPLY AT ALL BUT I CAN SEE THAT SOMEONE READ IT FEW MINUTES OR HOURS AFTER I SENT THE MESSAGE.

Order number #000001977

Kind regards

Jan Kasanda

L'assistenza clienti non funziona

Ho comprato una cassaforte con la serratura elettronica 2 anni fa, tra un anno circa si è rotta, ho dovuto pagare 300 EUR per averla restituita dal addetto di assistenza technica affiliata. Tra un anno ancora la serratura si è rotta nuovamente. Visto che non è normale che la cassaforte chiede 300 EUR all'anno, ho scritto sia all'azienda che mi ha venduto la cassaforta, che al sito francese chubbsafes usando il modulo di contatto e pure sulla mail di chubbsafesonline.co.uk. Volevo sapere se potessi avere qualche soluzione alternativa. Ormai non ho ricevuto alcuna risposta. L'esperienza pessima. A quel punto se anche la cassaforte sembrava di essere robusta, una volta non si chiude bene, non serve a niente. Do la mia onesta e genrosa valutazione di 1 stella. Peccato che non c'e la possibilità di mettere zero.