Chubb Fire & Security UK Avis 

good - fast and efficient

10 YEARS OF WORKING WITH THIS COMPANY HAS BEEN AN ABSOLUTE NIGHTMARE.

I had an intruder alarm monitoring contract with them. They would send an engineer out twice a year, and on multiple occasions the engineer replaced the same fuse. Each visit cost me around £300–£400 for approximately two hours of work.

However, what has happened now is beyond belief.

They issued an invoice for work allegedly carried out on CCTV cameras, despite the fact that I did not have a CCTV contract with them. According to their paperwork, five cameras were replaced. I dispute this completely, I still have the same cameras, which are maintained by another company.

Even more concerning, the signature appearing on their paperwork does not belong to any of our employees.

I wrote to them clearly stating that I would not pay the invoice because I did not recognise the work and disputed that these services had been provided.

Several months later, they took the matter to court. A judgment was entered requiring my company to pay the invoice plus costs, totalling approximately £1,900. I am now having to deal with the court process and challenge the matter.

I have never experienced anything like this in business. They are also failing to respond properly to my emails, leaving me to spend my own time and money dealing with the consequences.

My advice: be extremely careful before entering into any agreement with this company. Check every invoice, every job sheet and every signature.

I have seen many positive reviews, but my experience has been completely different. I am now dealing with this matter through the court process and intend to challenge the invoice and the evidence supporting it.

After 10 years as a customer, I would strongly advise anyone to think twice before doing business with this company.

A fast and thorough inspection with no wasted time.

Arrived on time and was quick and efficient service. Very helpful advice on the use of the Chubb system.

We have two of the best service engineers I could ask for in James Hubbard (fire) and Graham Beamson ( intruder cctv)
Thay have both gone over and above to help keep my school safe and secure thanks lads

Very helpful and efficient.

Friendly, efficient and gave very sound advice for future security updates

problems with new alarm system showing alert.Phoned our engineer who advised us that to try and reset system this unfortunately failed and as it was late at night we did not pursue any further.engineer contacted us the following morning to see if problem had been resolved and when we advised it hadnt,he advised to contact Chubb to get a job number and he would call out to see what he could do.when he arrived he corrected fault quickly and advised why fault may have occured .as always engineer faultless in resolving everything.

The engineer spent as much time as needed to check all sensors and equipment were working fine and batteries were replaced
He explained a few tips about how to reset the system in case of unexpected signs

Jack informed me 45 minutes before he arrived. He was polite, cheerful and did the job quickly

Colin is exceptionally helpful and friendly. A good representative of your company.

Engineer arrived on time.and was efficient and knowledgeable.

Positive customer service experience - Janette was extremely helpful and answered all questions

There Always Helpfull At All Times

I spoke to several departments and each one was extremely helpful and solved the issue very quickly.

Jason was very helpful and very knowledgeable . he remembered the site well and just got on with the job

Just arranging an annual service. The matter was dealt with quickly, effectively and pleasantly. Good service.

The representative was professional and helpful. The call was also answered quickly which is always a bonus and a date for a service was also given promptly, so thank you.