Always on time,service staff always polite and answer any questions I need to ask. Greg has been coming for as many years as I can remember and understands our needs as retired people,explaining anyth... Voir plus
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Lisez les avis des autres
Lady on booking service (Bev) was really helpful, but I do find dealing with Chubb quite difficult because I never seem to be able to get to the right department. I have now been sent link to Portal... Voir plus
L'entreprise a répondu
Efficient, courteous and accommodating. I phoned on the day to see what time they may be arriving and the engineer called back within 10 minutes to arrange a mutually suitable time. I wish all compani... Voir plus
L'entreprise a répondu
The Chubb engineer is always professional and courteous. Nothing is too much and he goes above and beyond to fit in around us while he's sorting our extinguishers. It's a shame more companies can't or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
- Agence de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Friendly engineer on time.
2 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Chubb Engineer
The engineer we have to come and service our system is always smiling,very polite & professional.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Rachel,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Brian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Gary was prompt and completed the work…
Gary was prompt and completed the work quickly
Patrick
1 juin 2026
Réponse de Chubb Fire & Security UK
Dear Patrick,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Prompt attention with a knowledgeable…
Prompt attention with a knowledgeable and efficient engineer in attendance
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Stephen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Consistent Service Failures Require Immediate Improvement
After 4 years with Chubb, I've experienced consistent delays in service scheduling, prolonged quote turnaround times, and repeated follow-ups needed on orders. While the engineer was professional, I've had to escalate repeatedly to management for basic responses. This service level is unacceptable for a long-term supplier.
23 mai 2026
Réponse de Chubb Fire & Security UK
Dear Klaudia,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Fire extinguisher inspection 1.6.26
The gentleman from Chubb was on time and is always polite and gets on with his job promptly. He informs me of anything he thinks I should know as he checks the extinguishers.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Mrs Margaret Porteous,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service and communication
Great service and communication, flexible enough to work around school hours
19 mai 2026
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent service.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
He arrived within the time frame having…
He arrived within the time frame having phoned beforehand. Seemed to do a thorough job in a polite manner.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Alasair,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Prompt and excellent service by…
Prompt and excellent service by mechanic who has been here previously and is always very good.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Robert,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Nicklaus the engineer is always so…
Nicklaus the engineer is always so professional, polite and engaging. He is an absolute asset to your company as the customer service face off, and makes the difference between us staying with Chubb or not.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear D Spencer,
Thank you for your wonderful review for our engineer! We appreciate your kind words and are thrilled to hear about your positive experience with our team . Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Greg is always very helpful and…
Greg is always very helpful and professional during his visits.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer, Greg! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Friendly but realistic and firm advice…
Friendly but realistic and firm advice from the engineer on our fire extinguisher needs.
30 mai 2026
Réponse de Chubb Fire & Security UK
Dear K McLean,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
5 star review
Your engineer was polite, friendly, and professional throughout the visit. They got started straight away, demonstrating a proactive approach, and worked efficiently to complete the job quickly without compromising on quality. Their manner and work ethic helped ensure the whole experience was smooth and hassle-free.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Sureserve Energy Services Ltd,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The phone was answered quickly and the…
The phone was answered quickly and the call handler booked an engineer for today. Very efficient
2 juin 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Sarah,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Professional but friendly staff
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Happy customer.
Able to speak to someone regarding the installation of a CCTV without having to go through the usual push button lottery.
So much easier.
2 juin 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Mr Robinson,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
ENGINEER KNEW HIS JOB AND SIMPLY DID IT.
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Sam,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
He arrived punctually
He arrived punctually. He knows the property and is both punctual and polite and works tidily and efficiently
2 juin 2026
Réponse de Chubb Fire & Security UK
Dear Dr Jones,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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