problems with new alarm system showing alert.Phoned our engineer who advised us that to try and reset system this unfortunately failed and as it was late at night we did not pursue any further.enginee... Voir plus
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Lisez les avis des autres
The engineer spent as much time as needed to check all sensors and equipment were working fine and batteries were replaced He explained a few tips about how to reset the system in case of unexpected... Voir plus
My original appointment was for 31st August, but Chubbs called to change it to 25th September, as I had erroneously been given an appointment for a bank Holiday. This I understood, of course. However,... Voir plus
L'entreprise a répondu
As usual your technician was polite, friendly and carried out the service thoroughly fixing a couple of small problems. That Greg has been coming for several years means he knows our old system very... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
- Agence de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Everything went smoothly
Everything went smoothly. The engineer was very helpful with an issue my husband brought up.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Mr Fielder,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Flexiblility in arranging the date and…
Flexiblility in arranging the date and time of the vist, followed quickly by the report.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Ian,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always on time and efficient and knowledgeable
Always on time. Knows what he’s doing and happy with the alarm. Have had no problems with it
26 août 2026
Réponse de Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Richard,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Jonathan Webster is a courteous and…
Jonathan Webster is a courteous and professional engineer and is a good ambassador for the company. He has always been most helpful in his dealings with us
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Stephen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Brilliant service as always
called ahead of arriving in the agreed slot.
Quickly completed the work
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Andy,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Although there was some delay in the…
Although there was some delay in the engineer attending, I quite understood the pressure and of which the engineers are working and I felt they did the best to get to us as quickly as possible and sorted the problem and gave some good advice advice
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Dean,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the slight delay in attending.
Your feedback is valuable to us, and we will use it to improve our processess and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Fantastic
Fantastic! Chris is brilliant, he has serviced the alarm/installation for years. Plans appointments in advance, attends in advance of the time. Thorough and trusted
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Andy,
Thank you for your wonderful review for Chris! We are thrilled to hear about your positive experience with our engineer and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good service.On time,and very thorough.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Mrs Clarkson,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Turned up on time
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Maggie,
We are happy to receive your feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always an efficient service from making…
Always an efficient service from making the appointment, arrival on time, checks and any remedial work carried out promptly. Service Engineers are polite and workmanlike
20 août 2026
Réponse de Chubb Fire & Security UK
Dear Nigel,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Great Service
The operative remembered unprompted to bring along a new outside bell and instal it. I was impressed - also just generally a very easy pleasant visit
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Irene,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Your staff was on time
Your staff was on time, very pleasant, knowledgeable and efficient
26 août 2026
Réponse de Chubb Fire & Security UK
Dear I Drysdale,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Lisette,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The Chubb rep was efficient and quick.
19 août 2026
Réponse de Chubb Fire & Security UK
Dear Elizabeth,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Easy appointment system
Easy appointment system. Technician arrived on time.job completed satisfactory.
15 août 2026
Réponse de Chubb Fire & Security UK
Dear William.
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Didn't turn up for the appointment and…
Didn't turn up for the appointment and no phone call!!!!
18 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with your latest appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Routine service review
As usual your technician was polite, friendly and carried out the service thoroughly fixing a couple of small problems.
That Greg has been coming for several years means he knows our old system very well b
18 août 2026
Réponse de Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review for Greg! We are thrilled to hear about your positive experience with our team and the seamless service consistently received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I find their agent helpful
I find their agent helpful, reliable and courteous. I like to have the same agent as it helps us to feel comfortable .
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Klant,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Had to wait to get our fire…
Had to wait to get our fire extinguishers booked in because the normal engineer had left the company, also have had to ask multiple times to put all fire extinguisher onto one contract / invoice and you cant even do that! Sure to say we will be cancelling your contract.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and speak to you to help us be better in the future. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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