Have had very good communication with staff. Arshad has been great very helpful every time he attends our site. Suggests different options. Follow ups have been good.
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Lisez les avis des autres
A very positive experience with our annual Chubb fire safety check. The engineer arrived promptly at the agreed time and carried out the check efficiently. His knowledge inspired confidence, and we fe... Voir plus
L'entreprise a répondu
David Barker attended to service our Fire extinguishers at the Workshop. David is always very polite, helpful and extremely knowledgeable of his trade. he takes the time to explain and answer any quer... Voir plus
L'entreprise a répondu
Christopher Warren was the engineer on site today carrying out the quaterly preventative maintenance visit. He is familar with the site, follows our protocols and always checks in with me before and a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful staff
15 octobre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Keith,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Have had very good communication with…
Have had very good communication with staff. Arshad has been great very helpful every time he attends our site. Suggests different options. Follow ups have been good.
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Rukhsar,
Thank you for your wonderful review for Arshad! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Anne,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Jayden was extremely helpful and…
Jayden was extremely helpful and professional during a late night call out to our site and quickly helped to resolve the issue:)
13 octobre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Angel,
We appreciate your kind words for Jayden! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Engineer had past knowledge of our site…
Engineer had past knowledge of our site so knew what was where & what needed to be done.
30 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Calum,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very helpful & knowledgeable engineer…
Very helpful & knowledgeable engineer who clearly knew his stuff
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer is extremely polite and…
The engineer is extremely polite and professional.
Excellent service
13 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Lulu,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Lesley,
We are delighted to hear such positive feedback for Aysha! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Polite and helpful engineer
Polite and helpful engineer. Maintenance check carried out efficiently.
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Margaret,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer did a very good job
The engineer did a very good job, was considerate and very proffesional
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Harold,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Chris,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Prompt response to call
Prompt response to call; telephone line was clear; simple explanation of information required
15 octobre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Sean,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Staff member was very friendly and…
Staff member was very friendly and polite.
15 octobre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Preventative Maintenance Visit
Christopher Warren was the engineer on site today carrying out the quaterly preventative maintenance visit. He is familar with the site, follows our protocols and always checks in with me before and after he carries out the inspection. If there are any issues he will talk me through what the problem is and explain what needs to be done to rectify the issue. He is always professional and courteous during his visits.
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Tracey,
Thank you for your wonderful review for Christopher! We are thrilled to hear about your positive experience with our engineer and the seamless service that you have consistently received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
lovely Engineer
8 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Getting a date for the service of my…
Getting a date for the service of my alarm was, as always problematic: one staff member said it had been done in January, another said it had been done in May and both agreed that it was not due until the New Year. The engineer who came yesterday was good, the Chubb admin is simply dreadful.
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Mrs Bullen,
Thank you for your honest feedback. We are thrilled to hear about your positive experience with our engineer.
We are very sorry to hear about the issues you faced arranging your service appointment. This is not reflective of our service standards.
We would like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Best wishes,
The Chubb Fire and Security Team
Took 48 hours to fully resolve issue
Took 48 hours to fully resolve issue, once engineer was here, took seconds to fix!
15 octobre 2026
Réponse de Chubb Fire & Security UK
Dear Colin,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the delay in resolving the issue. Your feedback is valuable to us, and we will use it to improve our processess in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
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