problems with new alarm system showing alert.Phoned our engineer who advised us that to try and reset system this unfortunately failed and as it was late at night we did not pursue any further.enginee... Voir plus
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Lisez les avis des autres
The engineer spent as much time as needed to check all sensors and equipment were working fine and batteries were replaced He explained a few tips about how to reset the system in case of unexpected... Voir plus
My original appointment was for 31st August, but Chubbs called to change it to 25th September, as I had erroneously been given an appointment for a bank Holiday. This I understood, of course. However,... Voir plus
L'entreprise a répondu
As usual your technician was polite, friendly and carried out the service thoroughly fixing a couple of small problems. That Greg has been coming for several years means he knows our old system very... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
- Agence de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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As ever
As ever, very prompt, thorough and professional service by our local engineer G.K.
28 août 2026
Réponse de Chubb Fire & Security UK
Dear Marc,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Fire alarms not working.Repeatedly told…
Fire alarms not working.Repeatedly told we dont have a land line and to call mobile numbers to no avail so fire brigade been sent twice already needlessly. On call to service centre and been told twice that 'we' dont monitor your smoke alarms when you do and we pay for the privilege. Been told we need new smoke alarms as they are years out of date but not once has anyone told us this in our yearly home services. We currently have no fire protection coverage so ive had to buy and install temporary ones at my own time and cost until we get new detectors delivered and installed. Really poor service from Chubb and feel its been a downgrade since Alarmfast.
27 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear that your overall experience
with us has been poor. This does not reflect our values and how we view our customers.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Excellent customer service.
28 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
My usual friendly helpful engineer
My usual friendly helpful engineer - always like it when you get the same person as you build up a rapport. 10/10 for service, friendliness and expertise :)
28 août 2026
Réponse de Chubb Fire & Security UK
Dear Sarah,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good correspondence and work tidy
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Barry,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Robert,
Thank you for your wonderful review for Graham! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Fast professional service always.
27 août 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Stephen,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Got what I needed but will wait and see…
Got what I needed but will wait and see if the service job is fulfilled
27 août 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Rodger,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
ERROR CODES
VERY HELPFUL AND POLITE AND RESPONSE AND MANNER DEALT WITH COULD NOT BE FAULTED.
27 août 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Bob,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
We have been visited by the same…
We have been visited by the same engineer for many years and he is always prompt polite friendly and efficient.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Liz,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experiences with our team and the seamless service received over the years. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear CMT Engineering,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mr Shaw,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
David did a great job
David did a great job, arriving on time and was very good in carrying out the maintenance required.
27 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent as always
Our recent service service visit was carried out with efficiency and professionalism by Lee. We are very happy with the service provided by Chubb.
20 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Ben Golden and collegues very…
Ben Golden and collegues very professional and always a pleasure to see and work excellent
27 août 2026
Réponse de Chubb Fire & Security UK
Dear Dr Mukerji,
Thank you for your wonderful review ! We are thrilled to hear about your positive experiences with our team and the seamless service that you consistently receive. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
friendly and efficient engineer
Very friendly and efficient engineer, who also gave advice.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Thorough and Professional
Ben as always was thorough and professional. All the maintenance issues were dealt with quickly and Ben also arranged a follow up call from your installation engineer regarding some additional work we are interested in. Top service.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Greg,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived on time
The engineer arrived on time, checked everything and was pleasant.
26 août 2026
Réponse de Chubb Fire & Security UK
Dear Jim,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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