Churches Fire & Security Avis 

This company charges exorbitant prices for replacement fire extinguishers that can be bought for a fraction of the price from other suppliers. Be warned, do not accept these costs until you have checked the prices elsewhere. Churches have always been the most expensive company by far but play on "regulations" to get more vulnerable customers to stay with them.

This company had the cheek not only to bill me 46 days after I had already paid the original bill in full, but to add £1.20 on to the original bill on their "reminder" invoice. I sent them an email to their "customer services" drawing attention to their oversight and unsurprisingly I'm still waiting to receive an apology or explanation.

Churches Fire & Security took over Detect Fire & Security - the firm who installed a CCTV system at our property in 2021. For the first few months since Detect installed the system it was working perfectly, then the alerts stopped working properly so when the annual service was due, I reported this. The Churches Technician attended in March 2022 and was unable to resolve the CCTV alert issue and left, telling us that he would speak to Churches Technical team and report back. We heard nothing for a number of weeks and upon contacting Customer Service was informed the Technician was off sick. We have since been sent an invoice every few months for the CCTV service but I have refused to pay as the job is still unfinished. A lot of going back and forth has been going on and still no nearer to getting the problem resolved. Now churches are claiming that a Technician attended in March this year and the outcome is that we need to upgrade the CCTV!!! Well this is a lie as we have not had a Tech visit since March 2022. Their customer service is shocking. Be warned.

We have been a customer of this company for over 18 years albeit they purchased the original company we were with. They have then repeatedly failed to service out alarm but have billed us and threatened us with court action even though they failed to actually do anything. We have ended our involvement with them because of repeated poor service and we are trying to be reimbursed for the amount we have paid for which we have not received any service. Their customer service is appalling we have not had an apology. They took seven weeks to respond to our complaint, the response to this was that “they have been busy” if I treated customers like this I would be out of business

Albert arrived on time and was very friendly and professional. He gave good advice and was able to replace some of our equipment there and then, which was great and has left me feeling a little safer!

Churches Fire & Security took over our existing provider and charged much higher fees for our village hall. When we told them that we no longer requred their services they charged an exit fee from the contract although a written contract was never signed or issued. Apparently this is normal practice for them according to those in the trade. Please be aware of this before thinking of employing them. I also wish there was a zero star rating!!

Dragon, taken over by Churches. Gone downhill. Have two properties with them and leaving.
Amazingly they charge 50p a minute to phone them! without any warning of charge. No modern simple chat function.
Tried emailing them 2 days ago - haven't heard back.

This company, (Churches Fire Security Ltd) bought out the company that serviced and monitored my domestic security alarm system. They did not communicate this well at all and the level of service dropped immediately, it seemed like they were not really set up for working with domestic customers. Contact details changed overnight and were not communicated to me. Costs were increased quickly, and the way service visits were booked changed without any notice, even trying to make a simple enquiry led to spending hours on the phone talking to people who I felt were not really interested, in an attempt to get to the right person. They came to fix a fault, eventually, but it recurred, and they came back several times before it was put right, but then tried to charge me for each visit. I was paying for alarm monitoring and then whilst I was on holiday abroad and had a notification that the alarm at home had activated - it was a false alarm, but they refused to reset the alarm remotely - so we had to leave the property without an active alarm for over a week (begging the question why pay hundreds of pounds for monitoring if that's how it works?). The annual contract I paid for shortly after they were forced upon me has now expired and I asked them to cancel their service and found a provider that is much better value for money in a domestic situation. However, as well as trying hard to get me to tell them who I have moved to (its none of their business) Churches are now trying to charge a "cancellation fee" citing a 12 month notice of cancellation period in their terms and conditions, which I have never seen - and despite me never having chosen them as a provider - they were forced upon me as they took over a company and I was given no notice of that or choice to opt out. I had little time to consider my options before their first annual payment was due. My impression is of a large company mainly aimed at business customers, who are not set up to deal with domestic customers and to whom customer service levels do not matter, and who are only interested in making as much profit as possible from the customers of businesses they have acquired, and they are well versed in the tricks of their trade to try to get one over on people.
UPDATE
After threatening to sue me for the full cost of a years service contract, for daring to cancel their contract before it renewed, Churches have now finally backed off and cancelled that action.