Much more comfortable temperature this trip compared to two weeks previously. Train ran at its normal speed which gave added ventilation during the journey. The food was served nice and hot. Overall... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Overall the experience on the Sunday Lunch Train was good but unfortunately the main course (Roast Beef) really let it down. Whilst the beef and Yorkshire were fine the potatoes, parsnips and greens,... Voir plus
L'entreprise a répondu
The professional attitude of ALL the staff was excellent…very helpful & knowledgeable, The food was excellent & very tasty & service with smiles! Good value for money it was a.very happy experience!... Voir plus
The Mexican dining experience was really enjoyable. The food was excellent and the old style carrriages took you back to a bygone era when trains were stylish and comfortable! A great way to spend a... Voir plus
À propos de l'entreprise
- Attraction touristique
- Restaurant servant le petit-déjeuner
- Restaurant anglais
- Préservation du patrimoine
- Entreprise ferroviaire
À propos de Churnet Valley Railway (1992) PLC
Écrit par l'entreprise
Churnet Valley Railway: A Journey Through Time and Scenic Beauty
Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.
Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.
Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.
Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.
Coordonnées de contact
Station Road, ST13 7EE, Cheddleton, Royaume-Uni
- 01538360522
- enquiries@churnetvalleyrailway.co.uk
- churnetvalleyrailway.co.uk
4,8
Excellent
14 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautiful tranquil train journey very…
Beautiful tranquil train journey very relaxing
Excellent food caring staff well worth the money
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Train experience
The food was amazing. The staff were lovely, friendly and very good service 10/10.
Unfortunately there was a problem with the trains valve system so we didn’t complete even one half of the journey. We stopped to eat our main course half in a tunnel so not the picturesque view we were expecting. We were told to get off the train and had to take our cheese and biscuits home with us . I understand things happen but it did without a doubt spoil our experience.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your feedback with us. We are absolutely delighted by your 10/10 rating for our amazing food and our lovely, friendly staff, and I will be sure to pass your compliments along to the team. However, we are deeply sorry that a mechanical issue with the locomotive disrupted your journey. Eating your main course inside a tunnel and having to take your cheese and biscuits home is certainly not the picturesque or relaxing experience we aim to provide, and we completely understand how this spoiled your day out. We appreciate your understanding that mechanical issues can happen, and hope that you will visit us again.
Kind regards
kaaren
01538 360522
Réponse de Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
Enjoyable lunch
Very helpful staff, delicious food, lovely countryside.
The CVR is a very interesting railway and the volunteers do wonderful work keeping it going. Special thanks to Andrea.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
Great experience
Great experience, staff were brilliant food was lovely shame about the engine problem, hope it was fixed for the guests who stayed on for the Ipstones section
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you very much for sharing such a kind review with us. We are absolutely delighted to hear that you had a great experience overall, and that you found our staff to be brilliant and the food lovely. We appreciate your understanding regarding the mechanical issue encountered during your journey. Thank you once again for your patronage and your well-wishes, and we look forward to welcoming you back on board in the near future.
Kind regards
Kaaren
01538 360522
From beginning to end it was a…
From beginning to end it was a fantastic experience. The cafe staff were lovely and excellent service.The train itself was beautiful and extremely clean and the staff and service brilliant.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Train broke down after a mile
Train broke down after a mile, food was missed and the staff refused to give a refund.
Terrible experience
19 août 2026
Fish and Chip Train 🚂
We had a lovely evening in the Fish and Chip train yesterday. The food was delicious, served from a fish and chip van prior to getting in the train and then we watched the train arrive which was brilliant. I would highly recommend this trip and it was great value for money 💰
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522
What a lovely nostalgic morning spent…
What a lovely nostalgic morning spent on the Churnet Valley Railway. We purchased the "standard travel' tickets which allows us to travel to the end of the line and back again.
With hindsight, we should have purchased, for a few extra pounds, the "rover" ticket. This allows so much more options to get on and off at the different stations.
We would probably do this next time. All the staff are a bunch of lovely people who are pleased to make your visit enjoyable.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
Wonderful evening.
The staff were very friendly and helpful. The locomotive and carriages were beautifully maintained and the cost of our spud and steam trip was very reasonable. Thoroughly recommended.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Réponse de Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
A warm welcome from staff from start to…
A warm welcome from staff from start to finish.Coffee and cake very nice.
Lovely journey though the valley and even with the engine breaking down still made it a great experience.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
The staff were amazing but the train…
The staff were amazing but the train couldn't make it up the hill and we seemed to just sit on a motionless train for ages. Not the best experience
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you for taking the time to share your feedback with us. We are absolutely delighted by your kind words regarding our amazing staff, and I will ensure your compliments are passed along to the team. However, we are very sorry that your journey was disrupted when the train was unable to clear the incline, resulting in an extended stationary delay. We completely understand that sitting on a motionless train for a long period is disappointing and not the experience we intend to provide. Thank you once again for your valuable feedback.
Kind regards
Kaaren
01538 360522
Good day friendly staff
Very good day apart from train not being able to make the climb to the last stop
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
Comfortable and atmospheric environment…
Comfortable and atmospheric environment with excellent friendly service. The meal was very good and not rushed. An enjoyable way to celebrate our 54th wedding anniversary.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Lovely afternoon spent on lunch time…
Lovely afternoon spent on lunch time train. Staff were really friendly and meal was excellent
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you, please visit us again.
Kind regards
Kaaren
01538 360522
Perfect morning on the breakfast train
All the staff on and off the train were really friendly and helpful , the breakfast was delicious, the service was top notch , what a lovely way to spend a morning , we will definitely book another trip soon , thank you x
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!
Kind regards
Kaaren
01538 360522
What an excellent experience
What an excellent experience.
Super booking communication.
Great food, service and kind, helpful staff.
Cannot recommend enough. ⭐️⭐️⭐️⭐️⭐️
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.
Kind regards
Kaaren
01538 360522
Very pleasant experience
Very pleasant experience. We just had the basic ride but we saw the people who were dining on the ride and it looked really nice. Also great bonus that they are dog friendly. Big thumbs up from us over the whole things.
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Kind regards
Kaaren
01538 360522
Staff were great and friendly
Staff were great and friendly. Food was perfect we had the breakfast and felt the whole trip was value for money but there were several stops of over 15 mins where the train did not move was disappointing. No communication over speaker to advise why it happened so could be improved
19 août 2026
Réponse de Churnet Valley Railway (1992) PLC
Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that our staff were great and friendly, that your breakfast was perfect, and that you found the overall trip to be excellent value for money. However, we are very sorry for the frustration caused by the multiple delays where the train remained stationary for over 15 minutes. While operational stops can occasionally occur, we firmly believe that our passengers should always be kept well-informed. It is disappointing to hear that no explanation was provided over the speaker system, and we have addressed this communication failure directly with our train crew to ensure updates are given during any future delays. We would love the opportunity to welcome you back for another trip.
Kind regards
Kaaren
01538 360522
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.