Churnet Valley Railway (1992) PLC Avis 13 086

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My husband celebrated his 70th Birthday last September, Due to illness he couldnt go abroad so our children brought him the experiece. The staff were lovely especilly the young people serving the food... Voir plus

Noté 4 sur 5 étoiles

We joined the train for the breakfast train and had a good trip out. The staff were friendly and the food was yummy. The only two small niggles we had were that the staff member taking drinks orders... Voir plus

Noté 5 sur 5 étoiles

A visit into the railway past. Perfectly maintained stations, well presented, courteous staff and brilliant service. A fantastic morning to relax and enjoy. We'll be visiting again soon and we're alre... Voir plus

Noté 5 sur 5 étoiles

7 Adults and toddler, all thoroughly enjoyed the Butty and Brew Experience. We felt like Railway Children .We were able to reserve a compartment on corridor carriage so we were all together, The todd... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Attraction touristique
  2. Restaurant servant le petit-déjeuner
  3. Restaurant anglais
  4. Préservation du patrimoine
  5. Entreprise ferroviaire

À propos de Churnet Valley Railway (1992) PLC

Écrit par l'entreprise

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

13 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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Noté 5 sur 5 étoiles

A visit into the railway past

A visit into the railway past. Perfectly maintained stations, well presented, courteous staff and brilliant service. A fantastic morning to relax and enjoy. We'll be visiting again soon and we're already booked in for the Polar Express. See you soon.

28 juin 2026
Noté 5 sur 5 étoiles

Shirley’s

The station master was extremely helpful, we were running late because of diversions and he kept train from leaving for 5 minutes.Thank you so much.

28 juin 2026
Noté 4 sur 5 étoiles

Enjoyable trip out

We joined the train for the breakfast train and had a good trip out. The staff were friendly and the food was yummy.
The only two small niggles we had were that the staff member taking drinks orders on the train didn't know what tea options there were (the menu states speciality teas are available and my wife was interested), and when in the tea room at Froghall, I wanted to buy a scone but was unable to do so without having it as a cream tea which I did not want as I don't drink tea.
Otherwise, we had an enjoyable trip out!

28 juin 2026
Noté 5 sur 5 étoiles

Special occasion

My husband celebrated his 70th Birthday last September, Due to illness he couldnt go abroad so our children brought him the experiece. The staff were lovely especilly the young people serving the food, even helping to take photos as a momento of the day.

28 juin 2026
Noté 2 sur 5 étoiles

Not the experience I hoped for.

The biggest downfall of this experience was the seating. I had been expecting a lovely, personal experience and meal with my husband, but finding out we were then sat on a table of four with another couple was very disappointing. Not only that, myself and my husband were sat side-by-side, meaning I spent the journey looking at a complete stranger opposite me! This also comes with logistical issues: there was a large bottle of water on the table, leaving questions: who ordered this, was it to share for the four of us, do you then pour for the whole table or try and portion it between each couple?! It was all very awkward. And there was actually a table for two left empty in our coach! There was also an issue with our drinks order - my husband ordered a bottle of cider, which was placed in front of him with the bottle top still in place. When asked for a bottle opener, he was simply told, "I haven't got one". The waiter then left, continuing to serve all the other tables with no intention whatsoever of returning to us. After 15 minutes of waiting, we had to find another member of staff to come and open the bottle. Little things, but really falling down when wanting to enjoy the experience - and bearing in mind it had been a 30 degree day and the carriage was incredibly hot, drinks were essential! The food overall was very good, however, the aubergine was undercooked and very chewy. It didn't spoil the meal, as on the whole it was very tasty, but as a vegetarian with only one option for a main meal, you expect the centrepiece to be the star of the show. The whole experience also lacked communication. It is crying out for a compere of some sort to keep guests informed of what is going on; people were left very much in a state of confusion as to what to do at times. A nice train journey with beautiful views, but not an experience I would rush back to, unfortunately.

26 juin 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such detailed feedback.

We are pleased to hear that you enjoyed the food overall and the beautiful views along the line, although we are sorry that some aspects of your experience did not meet your expectations.

Our heritage dining trains have a mixture of tables for two and tables for four. As there are a limited number of tables for two, shared table seating is a normal part of the experience and allows us to accommodate all guests. Couples are seated together, rather than directly beside strangers, and complimentary bottled water is provided for guests sharing the table. We appreciate that shared dining is not to everyone's preference.

The empty table for two that you noticed was due to a booking that unfortunately did not arrive on the day.

We are sorry to hear about the delay in opening your husband's bottle of cider. This is not the level of service we aim to provide, and had the matter been brought to another member of staff's attention, it would have been resolved, as you subsequently found.

We have also passed your comments regarding the aubergine to our catering team for review.

Finally, thank you for your suggestion regarding onboard announcements. We appreciate your comments about communication during the journey and will take these into consideration as we continue to develop the experience for our guests.

Thank you again for your feedback.

Kind regards

Debbie
01538 360522

Noté 5 sur 5 étoiles

Highly recommended!

We opted for the coffee and cake trip on the train. Checked in with friendly staff and went to the station cafe to collect our cakes and drinks before boarding the train. Lovely trip to Ipstones and back.

All the staff were so helpful, looking forward to our next trip!

28 juin 2026
Noté 5 sur 5 étoiles

All aboard! Amazing…..

You wouldn’t know that this service is run by volunteers! Very professional, we had a lovely morning on the Breakfast Train. Beautiful carriage, nice food, some great views and of course a whiff of nostalgia.

28 juin 2026
Noté 5 sur 5 étoiles

Butty and brew experience.

From start to finish the whole experience was first class. From the butty and brew , comfort in the carriage and service by staff it was amazing. Will definitely be doing it again.

27 juin 2026
Noté 5 sur 5 étoiles

Amazing staff and volunteers

Amazing staff and volunteers. We had a lovely day out. Thank you. So easy to book and good value.

27 juin 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Family afternoon

Fantastic staff.
Warm welcome
Nice food

27 juin 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Fantastic will come again

Fantastic will come again

27 juin 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 4 sur 5 étoiles

Staff were very helpful

Staff were very helpful. Meal service was very good on an extremely hot day! It would be good to have a couple of benches on the platform near the dining cars as we had to wait some time to board and having a couple of elderly people not easy for them standing in the heat. But overall enjoyed it.

24 juin 2026
Noté 5 sur 5 étoiles

Excellent experience.

Thank you so much for making my parents experience top class. They had the best time from beginning to end. I would definitely recommend this experience.

20 juin 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

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