Churnet Valley Railway (1992) PLC Avis 

14 054
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

great day worth the 1and half hour drive arrived park up no problem fantastic day all staff second to none smell ov steam you never forget it we was dinner coach Diana for breakfast was top cla... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Like being transported back to the last century. All the staff are very professional. Great atmosphere all round. Very impressed with how organised and slick the whole organisation are. 5 Stars al... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What a lovely nostalgic morning spent on the Churnet Valley Railway. We purchased the "standard travel' tickets which allows us to travel to the end of the line and back again. With hindsight, we sh... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

A lovely comfortable train and welcoming staff. Unfortunately due to the extreme weather the train ride was rescheduled to only go half way twice instead of the full length of the line. We had the S... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Attraction touristique
  2. Restaurant servant le petit-déjeuner
  3. Restaurant anglais
  4. Préservation du patrimoine
  5. Entreprise ferroviaire

À propos de Churnet Valley Railway (1992) PLC

Écrit par l'entreprise

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

14 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,8

Tous les avis

(14 054)

4 473 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

mexican dining experience

We did the mexican dining experience as a birthday treat. Lovely, friendly staff . Food good, well presented but desert a little uninspiring . Good range of drinks. Plenty of parking. Would definitely do it again.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you very much for sharing your review with us. We are delighted to hear that you chose our Mexican dining experience for such a special birthday treat! It is wonderful to know that you found our staff to be lovely and friendly, and that you enjoyed our good selection of drinks, convenient parking, and well-presented food. We also appreciate your constructive feedback regarding the dessert; insights like yours are invaluable as our culinary team continually works to refine and elevate our menus. We are thrilled to hear that you would definitely join us again.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Beautiful tranquil train journey very…

Beautiful tranquil train journey very relaxing
Excellent food caring staff well worth the money

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 3 sur 5 étoiles

Train experience

The food was amazing. The staff were lovely, friendly and very good service 10/10.
Unfortunately there was a problem with the trains valve system so we didn’t complete even one half of the journey. We stopped to eat our main course half in a tunnel so not the picturesque view we were expecting. We were told to get off the train and had to take our cheese and biscuits home with us . I understand things happen but it did without a doubt spoil our experience.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you very much for taking the time to share your feedback with us. We are absolutely delighted by your 10/10 rating for our amazing food and our lovely, friendly staff, and I will be sure to pass your compliments along to the team. However, we are deeply sorry that a mechanical issue with the locomotive disrupted your journey. Eating your main course inside a tunnel and having to take your cheese and biscuits home is certainly not the picturesque or relaxing experience we aim to provide, and we completely understand how this spoiled your day out. We appreciate your understanding that mechanical issues can happen, and hope that you will visit us again.

Kind regards
kaaren
01538 360522

Noté 5 sur 5 étoiles

Fantastic food and service

Fantastic food and service. Everything was perfect

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Enjoyable lunch

Very helpful staff, delicious food, lovely countryside.
The CVR is a very interesting railway and the volunteers do wonderful work keeping it going. Special thanks to Andrea.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Noté 3 sur 5 étoiles

Seating problems and journey cut short :(

Unfortunately the train was unable to go all the way, due to mechanical problems and had to go back. The cake was lovely and there was a choice of coffee, but we hadn't realised we had to allow time for picking these up from the station. A lot of the carriages had just 2 people and we were a group of 4, so struggled to find somewhere to sit together and ended up at the back of the train in the bigger more enclosed carriages having to share with 2 others, which meant we had no window seats and no table. Had we arrived earlier we probably would have gotten better seats, but this wasn't mentioned on booking.

18 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to provide such detailed feedback regarding your recent journey. We are pleased to hear that you enjoyed the choice of coffee and found the cake to be lovely. However, we are very sorry for the disruptions and inconveniences you experienced. We deeply regret that a mechanical issue prevented the train from completing its full route, forcing an early return. Your feedback is incredibly valuable, and we are sharing your notes with our booking and station teams to ensure our pre-arrival instructions are clearer regarding seating policies and refreshment collection times. Thank you once again for your patience and for helping us improve our guest experience.

Kind regards
Kaaren
01538 360522

Noté 4 sur 5 étoiles

Great experience

Great experience, staff were brilliant food was lovely shame about the engine problem, hope it was fixed for the guests who stayed on for the Ipstones section

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you very much for sharing such a kind review with us. We are absolutely delighted to hear that you had a great experience overall, and that you found our staff to be brilliant and the food lovely. We appreciate your understanding regarding the mechanical issue encountered during your journey. Thank you once again for your patronage and your well-wishes, and we look forward to welcoming you back on board in the near future.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

From beginning to end it was a…

From beginning to end it was a fantastic experience. The cafe staff were lovely and excellent service.The train itself was beautiful and extremely clean and the staff and service brilliant.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Fish and Chip Train 🚂

We had a lovely evening in the Fish and Chip train yesterday. The food was delicious, served from a fish and chip van prior to getting in the train and then we watched the train arrive which was brilliant. I would highly recommend this trip and it was great value for money 💰

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. 
Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

What a lovely nostalgic morning spent…

What a lovely nostalgic morning spent on the Churnet Valley Railway. We purchased the "standard travel' tickets which allows us to travel to the end of the line and back again.
With hindsight, we should have purchased, for a few extra pounds, the "rover" ticket. This allows so much more options to get on and off at the different stations.
We would probably do this next time. All the staff are a bunch of lovely people who are pleased to make your visit enjoyable.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Wonderful evening.

The staff were very friendly and helpful. The locomotive and carriages were beautifully maintained and the cost of our spud and steam trip was very reasonable. Thoroughly recommended.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Great atmosphere

Great atmosphere - station really captured the moment!

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

A warm welcome from staff from start to…

A warm welcome from staff from start to finish.Coffee and cake very nice.
Lovely journey though the valley and even with the engine breaking down still made it a great experience.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 3 sur 5 étoiles

The staff were amazing but the train…

The staff were amazing but the train couldn't make it up the hill and we seemed to just sit on a motionless train for ages. Not the best experience

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to share your feedback with us. We are absolutely delighted by your kind words regarding our amazing staff, and I will ensure your compliments are passed along to the team. However, we are very sorry that your journey was disrupted when the train was unable to clear the incline, resulting in an extended stationary delay. We completely understand that sitting on a motionless train for a long period is disappointing and not the experience we intend to provide. Thank you once again for your valuable feedback.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Good day friendly staff

Very good day apart from train not being able to make the climb to the last stop

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you, please visit us again.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Comfortable and atmospheric environment…

Comfortable and atmospheric environment with excellent friendly service. The meal was very good and not rushed. An enjoyable way to celebrate our 54th wedding anniversary.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Perfect morning on the breakfast train

All the staff on and off the train were really friendly and helpful , the breakfast was delicious, the service was top notch , what a lovely way to spend a morning , we will definitely book another trip soon , thank you x

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

What an excellent experience

What an excellent experience.
Super booking communication.
Great food, service and kind, helpful staff.
Cannot recommend enough. ⭐️⭐️⭐️⭐️⭐️

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

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