Churnet Valley Railway (1992) PLC Avis 

14 148
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent trip. Lots of volunteer staff around, good tanoy announcements, decent tearooms, clean carriages, and we liked the trolley service on the train. Very dog friendly. Lovely train ride, which t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrive... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

A very enjoyable heritage train ride through beautiful countryside on a lovely sunny day - what more can you want? Add a three course lunch in a beautifully restored dining coach and your day is compl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Delightful journey through the Staffordshire Moorlands countryside. Well organised with friendly staff, good service and tasty food. The lamb bhuna is delicious! We enjoyed our journey on the Bombay E... Voir plus

À propos de l'entreprise

  1. Attraction touristique
  2. Restaurant servant le petit-déjeuner
  3. Restaurant anglais
  4. Préservation du patrimoine
  5. Entreprise ferroviaire

À propos de Churnet Valley Railway (1992) PLC

Écrit par l'entreprise

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

14 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(14 148)

4 566 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A great day out

We chose the lunchtime dining experience for our trip on the Churnet Valley Railway and had a really great day. The online booking process was straightforward and we were warmly greeted when we arrived. The dining car was beautifully laid out for lunch and the staff were friendly and welcoming. Our three course lunch was delicious and unrushed. Overall, we had a wonderful time and felt we had celebrated my husband’s birthday in style.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Food delicious

Food delicious, staff friendly really enjoyed the Greek meal experience

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. We look forward to seeing you again!

Kind regards
Kaaren
01538 360522

Noté 3 sur 5 étoiles

We attended the Greek dining experience…

We attended the Greek dining experience on 21/8/26, arrival and welcome great, steam train and dining carriages lovely, food ok, service top class, but why o why wasn’t it mentioned
to us that we had to share a table with
2 complete strangers, we sat opposite a couple where the man must of coughed
200 times during the evening, often not
covering his mouth, needless to say we didn’t eat much, what should of been a romantic dinner for 2 turned into what seems like a visit to A&E, it doesn’t mention anywhere that we had to share
a table, please guys tell the people before they book, all in all what should have been a nice evening turned into a bit of a nightmare

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the welcome, steam train, dining carriages and the service from our team, but we are very sorry that the seating arrangement affected what should have been a special evening for you.

Our heritage dining carriages are laid out with a mixture of tables for two and tables for four, and where a table for four is allocated to a booking for two, it is possible that the table will be shared with another couple. This is a consequence of the layout of our heritage carriages, which have a limited number of tables for two.

We are sorry that this was not clear enough in your case.

We are also sorry that the behaviour of the other guest made you uncomfortable and affected your enjoyment of the meal. Unfortunately, this was outside of our control, but we completely understand why it made the evening particularly unpleasant for you.

Your comments regarding the booking information have been noted, and we will review how the shared-table arrangement is communicated so that customers can make an informed choice before booking.

Kind regards,

Debra
01538 360522

Noté 5 sur 5 étoiles

Went on the Greek Dining Train and had…

Went on the Greek Dining Train and had a fantastic time. Food was lovely, the staff were all attentive and welcoming. So lucky to still have these old carriages and steam engine to enjoy. Worth every penny for such a wonderful experience, highly recommend.

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Brilliant.

Brilliant.

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. We look forward to seeing you again!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Churnet Valley Greek Night

Smooth checking in on arrival, great organisation, friendly staff. Service was quick. Food was delicious. Maybe a bit of Greek music playing on arrival would of added a bit to the atmosphere. We all loved the experience and for train buffs a perfect evening.....😍

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Outstanding Mrs s tunniciffe

Very friendly Volunteers.\n Food was great. Good value.\n Everybody was lovely. Thank you so much again. Really enjoyed it.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. We look forward to seeing you again!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

What a wonderful date night!

What a wonderful date night! From the moment we arrived to the moment we were seen off the train, the customer service was exceptional.

Being so close to a steam train was an epic experience. The sights, sounds and smells were incredible - the gentle music in the background, the chugging and rhythm of the engine, the hiss of the steam, the unmistakable smell of the coal and smoke, and of course the wonderfully dramatic chooo-ooo! of the horn. It was such a wonderfully immersive, nostalgic experience.

It felt intimate and romantic, and at one point we decided we must have been born in the wrong era! As we steadily travelled along the tracks, it genuinely felt like life had slowed down for a while - something we don’t get enough of nowadays.

The meal was absolutely delicious. My only criticism was that the black bean cakes were enormous - half the size would have been plenty!

The only thing that slightly let the experience down was the gift shop. We really wanted to buy something to remember the evening by, but the selection and presentation felt a little dated and uninspiring. I think there’s a real opportunity to make it much more appealing with unique railway and locally made items.

Overall, though, it was a fantastic and genuinely memorable evening. We absolutely loved it! When can we go again?

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Wow, thank you for the fantastic review about your trip with us! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Really well organised

Really well organised, lovely pie and mash, lovely scenes. Would recommend for a birthday treat.

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. We look forward to seeing you again!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

A really enjoyable evening journey on…

A really enjoyable evening journey on the railway, with an excellent Mexican meal served.The train carriages are very well maintained, with comfortable and roomy table seating. Our meal was served by a delightful group of young people, who went out of their way to make it a special event for us.Food was hot, tasty and good portion sizes.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Excellent

All of it. Was fantastic

21 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely, supportive review. We look forward to seeing you again!

Kind regards
Kaaren
01538 360522

Noté 4 sur 5 étoiles

We thought the experience was a joy

We thought the experience was a joy. A step back in time indeed. Staff were helpful and committed. The only small disappointment was the fact that our train couldn't make the incline close to the turn around...

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please join us again for the full route through the Staffordshire Moorlands!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

The volunteers were very friendly

The volunteers were very friendly, the food in the trio was delicious and the full train experience was delightful.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Absolutely brillant morning apart from…

Absolutely brillant morning apart from not being able to go last 4 Miles as the engine was struggling to get up the hill, staff are amazing very pleasant and the food was good to

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track.

Kind regards
Kaaren
01538 360522

Noté 4 sur 5 étoiles

Lovely little cafe at Froghall station…

Lovely little cafe at Froghall station and staff friendly and got chan e to stand on the footplate and chat to the driver

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for taking the time & trouble to give us such a lovely review.
We’re so pleased that you enjoyed your trip with us.
All of the team at the Churnet Valley Railway work really hard to ensure that all of our visitors have a wonderful & memorable time.
Please visit us again soon.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Great experience

Had a great time on the fish & chips train.

Collected fish and chips from the van before getting on train. Fish and chips were amazing!!

The train ride was great too and beautiful scenery, there was a lovely lady on the tea trolley who was very friendly and informative.

The only thing was we weren’t told we weren’t going on the circular route, so we assumed it had finished when we got back to froghall and started to get off, luckily someone else on the train said it was going back up and down again due to not being able to go on the circular route, I feel like this should have been mentioned when we collected the tickets, as a lot of people got off the train, and only had an hour journey instead of 2 which was what was paid for.

But we will be back soon as really enjoyed it.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you very much for taking the time to share your feedback. We are absolutely delighted to hear that you had a great time on our Fish and Chip train, that the food from the van was amazing, and that you enjoyed the beautiful scenery and the excellent service from our friendly tea trolley host. However, we are very sorry for the confusion regarding the journey's path and that you were not explicitly informed about the route adjustment when collecting your tickets. While operational constraints or safety regulations can occasionally require us to run an out-and-back journey instead of our traditional circular route, we completely agree that this should have been clearly communicated by our station staff and onboard crew. We are glad you were able to stay on board for the full duration, but we have addressed this feedback directly with our teams to ensure all passengers are properly informed of route changes in the future. Thank you once again for your valuable insights and your reassuring note that you will be returning. We look forward to welcoming you back on board.

Kind regards
kaaren
01538 360522

Noté 4 sur 5 étoiles

Train ride

Apart from the shortened journey it was a pleasant ride and a happy atmosphere

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for your support, please travel with us again.

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

family treat

great day worth the 1and half hour drive arrived park up no problem fantastic day all staff second to none
smell ov steam you never forget it we was dinner coach Diana for breakfast was top class value for money that is for shore had a great day so thank you all who puts the service together

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

A great evening out

A fantastic well organised evening out, great views, great staff, great food from the buffet, superb well appointed carriages.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you for taking the time to leave such a positive review about your trip with us! We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. 
Kind regards
Kaaren
01538 360522

Noté 5 sur 5 étoiles

Thank you - Great Experience

The staff can’t do enough for you. They work very hard to give everyone a lovely experience. My 8 year old grand daughter can’t wait to come again. It’s wonderful to be able to be able to experience travelling by steam.

19 août 2026
Logo de Churnet Valley Railway (1992) PLC

Réponse de Churnet Valley Railway (1992) PLC

Thank you very much for taking the time to share your delightful feedback. We are absolutely thrilled to hear that you had such a wonderful day with us, and it is a true pleasure to know that your 8-year-old granddaughter is already eager to return. Our staff and volunteers work incredibly hard to create memorable moments for our guests, and your kind words regarding their dedication will be joyfully shared with the entire team. Preserving the magic of steam travel for younger generations is at the very heart of what we do, and we look forward to welcoming you and your granddaughter back on board for another journey.

Kind regards
Kaaren
01538 360522

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus