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My family and I joined Chuze Fitness over a year ago, but after only a few months, we became extremely dissatisfied with the overall experience and decided to cancel our membership and leave.
The gym equipment was outdated, the facility often felt dirty, and there seemed to be very little enforcement of basic cleanliness, including making sure equipment was wiped down after use. The classes were also disappointing and did not meet the level of quality we expected. In addition, the membership upgrades were extremely overpriced considering what was actually offered compared with other local gyms.
What was even more frustrating was the billing experience after we canceled. Despite canceling our membership and contacting Chuze multiple times, charges continued to be withdrawn from my bank account. I was told the issue would be corrected, but the charges continued.
I ultimately had to cancel my debit card and close the bank account to prevent additional unauthorized withdrawals. Based on my experience, I would strongly stay away from this gym. It is dirty, nasty, severely crowded, desperate to keep clients,and way overpriced compared to other much nicer and cleaner nearby gyms.

I just got back from a class and received a message that I did not attend and received a no cancellation fee. I called them and told them I attended the class but they do not care as I had to reverse a charge for a previous mistake. I guess these little rip off add up. I am planning to cancel my membership.

I don't understand all the hate, I really like my Chuze, all of the employees are super nice, the gym is clean, plenty of equipment, and super affordable! Love you, Chuze.

Pathetic when i saw the video of the instructor

I am a More member of the new Chuze gym in Temple City, CA. When I saw both the regular sauna and the infrared sauna were down, I asked to see when it will get fixed. The manager of the club, whose name is Daniella, immediately blamed members for the issues. She said some members were pouring water into the rocks and some were messing with the control panels of the infrared saunas. I asked her for the panels location and went to take a look and saw that they are placed near the control panels for the gravity chairs. I made a suggestion to Daniella to put a protective cage around the sauna panels because right now it does not have one as well as putting up a sign on the door of the regular sauna in English/Chinese/Spanish (since their patron demographic is very diverse) advising members not to pour water on the rocks if that was the issue. Daniella said there is already a sign outside of the sauna telling members not to pour water into it. Although there is one, it is only in English and located on the wall which no one pay any attention to. Daniella also said that the members are informed of this when they sign up for their memberships. I personally don't remember these rules were communicated with me upon my signing up, but I will take her words for it. Daniella insisted that the club has done its part and refused to take my suggestions into consideration. Instead, she kept repeating that same mantra " we did our part".
This club just opened last December and there are already issues with broken equipment that stayed broken for weeks. On top of that, the manager is a joke. She has neither public relation skills nor management skills. How she thought placing blames on members to a member is a good public relation move is beyond me.
If you are considering joining Chuze, I would suggest taking your money elsewhere because clearly, they don't care about their customers. They take your money and blame you for broken equipment as an excuse for not keeping them in good order.
Update: I came back to the gym a few days later and the manager has taken my suggestion and put up a sign to deter gym members from messing with the infrared sauna panels. In addition, both saunas have been fixed temporarily. I thanked the manager for taking my concerns into consideration.