CIBT Avis 

I needed a Chinese Visa and I am Taiwan born, naturalized US citizen through my parents. A bunch of documentation (birth certificate, parent’s naturalization doc, my passports) was needed but CIBT (Vicki in particular) were very helpful. Entire process was about a month.

I have arranged multiple US Visas through CIBT over the past few weeks and the service has been amazing. The process has been very smooth from start to finish and a special thank you to Luka and Masa who have been very helpful and supportive and guided me through the process every step of the way.

Service was provided, I have no issue there.
My problem was with charges. Be careful about premium service, it is added on top of base charge. In my opinion, it is double dipping.

I had a situation where we were very close to travel date and needed an India e-business visa ASAP. CIBT jumped on the case to help me and we received the visa in less than 24hrs. Amazing team and coordination! So grateful for CIBT and their prompt response.

For someone like me to understand and fill in the form must be really easy to follow
quick easy and painless less than a month and i have visa.

We sought assistance with visa's to the USA and Canada. With recent changes to entry to the USA we felt more confortable with the professional services offered by CIBT. We received our Visa's quickly and without fuss which was exactly what we needed.

Passport missing somewhere in mail. Getting multiple tracking numbers from cibt and carrier. Still a mail in service so can’t guarantee you will get passport in time for travel.

Quick, easy, and efficient.
Cruise line representative suggested we use this company for our UK travel visa. Told me that it would be easy. He was right. Filled out information on line and received approval and travel visa information in 2 - 3 days.

This was the least efficient, convoluted and frustrating process I've been through in some time. I have acquired three visas prior to this on my own and I wish I would've done the same this time.

The turnaround time, ability to make rational decisions independently of my input and communication was absolutely horrid. The slowness and lack of proactiveness alone was enough to make me go crazy but the inability to speak with anybody to discuss what was going on and talk real-time was infuriating. I would highly recommend going through the visa process on your own to avoid the hassle and expensive fees associated with using CIBT - 100% do not recommend, totally not worth the pain, suffering and frustration.

When I started the process and I wasn’t sure about a couple of things I phoned them up and they were very helpful I had it back the next day ready for printing it was very quick

Working with CIBT was seamless, very easy to use and would highly recommend.

This company was very helpful. The customer reps were friendly and took time to get my question answered and took care of the issue we were having adjusting our visa to our new passports. The one negative is that I had to pay again for visa's that we got last year for our upcoming cruise because we got new passports. There should be a way to just have CIBT upload a new passport instead having to start the process once again and having to pay once again. This was very costly. We actually have two Visa's that we had to go through this process.

My travel circumstances were unusual as I did not know my exact reave dates.

While the online checklist did a nice job in guiding me through the process, there were a few fields in which I was unclear on how to answer.

I called CIBT and the customer service person I spoke with was incredibly knowledgeable and helpful.

I would highly recommend using CBIT.

I was charged $499 for a visa application I hadn't yet submitted as I realised it was incorrect for my travels.
Phone number refers me to their email address which keeps bouncing back .
Their is no service from them and now I am out of pocket as of yesterday

Client centered and seamless world class support from start to finish.

All very easy to apply for out ViSAs. The authorisation came through in the timescale we were promised. No problems at all.

Efficient and easy to use service - would recommend!

Was sceptical at first as thought it was expensive to get a visa. Felt company went above and beyond to get my visas before my proposed trip as being Christmas did not help things

So far so good. I have applied for 8 different Visas for myself and my wife. And so far things are going well. Any person that I have spoken to was very helpful and knowledgeable. I would definitely recommend this service. Not cheap but good. It has saved me a lot of time.

Using CIBT for my visa application genuinely felt like a weight had been lifted. Knowing that experienced professionals were reviewing my documentation and lodging the application on my behalf brought real peace of mind. For anyone who finds the visa process overwhelming or simply doesn't have time to navigate the complexities, this service delivers on its core promise.
Where There's Room to Improve
When I encountered an issue with my passport photo, I received a generic list of requirements rather than a specific explanation of what was wrong with my submission. It would be far more helpful to pinpoint the exact issue so applicants can correct it efficiently.
Additionally, the customer support experience felt limited. Representatives seemed to follow a script, and when I requested escalation or to speak with a manager, that option wasn't made available—I was directed to email instead. For those navigating an unexpected obstacle, having a real conversation with someone who can troubleshoot in the moment would make a significant difference.
The Bottom Line
The service isn't inexpensive, but I still found it worthwhile. CIBT ensured my application was accurate, complete, and processed in a timely manner. I'd recommend it—just go in knowing that if complications arise, you may need to be patient with the support process.