I think the course is too dry for learning. I was expecting a course with videos along with reading PDFs. Again, the Pdf was not properly formatted for easy reading. PDF should be well formatted into... Voir plus
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Lisez les avis des autres
I recently dealt with Mike in customer services regarding support I needed due to some unexpected events leaving me in a spot of bother. Mike couldn’t have helped anymore, he dealt with everything gre... Voir plus
Honestly, I found the course content very useful and the support team respond quickly, no issues there, but the website is so slow it almost made me quit halfway! Every time I tried to switch modules,... Voir plus
L'entreprise a répondu
I had cause to chat with one of the customer care personnel of CIFA this morning on some difficulties I was having with the online study. The response and support I received was amazing. It is the sor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CIFA Certified Institute for Further Accreditation CIFA is a leading UK based professional accreditation body dedicated to raising standards across the financial services sector. The institute provides rigorous certification pathways, industry recognised credentials and continuing professional development CPD solutions designed to support individuals and organisations in meeting modern regulatory and professional requirements. CIFA’s accredited programmes focus on RDR compliant training, professional upskilling and industry aligned qualifications that help learners demonstrate credibility, competence and readiness for roles within financial services. As an accreditation provider, CIFA ensures that all certified programmes meet high standards of quality, relevance and integrity. Its mission is to support professional growth by providing globally recognised certifications, expert led training and a framework that empowers learners to enhance their careers through trusted and verified qualifications. CIFA stands at the forefront of professional accreditation, strengthening industry capability, promoting lifelong learning and supporting the next generation of financial professionals.
Coordonnées de contact
Royaume-Uni
- cifa.ac
3,4
Moyen
71 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Good encounter
I love CIFA customer service, which is well attentive and ready to help all the time. I cannot forget my first contact with Mr. Mike. He is so attentive and guided. I was most encouraged. It will help me improve more on this. The surprise package was Hannah; she really is a source of encouragement. I will read more. It was a wonderful experience. Thank you.
22 septembre 2023
Avis spontané
Great Customer Service
I recently dealt with Mike in customer services regarding support I needed due to some unexpected events leaving me in a spot of bother. Mike couldn’t have helped anymore, he dealt with everything great and I really felt he was doing all he could to help me. I have been left feeling very content with the resolution.
22 septembre 2023
Avis spontané
Too expensive in my opinion.
They give you access to PDFs, but if you want access to webinars and such, you must pay extra for an already expensive course. I recommend shopping around other providers and perhaps more relevant courses out there...
If you cancel early within two weeks and ask for a refund, they will do it but charge you a 5% banking administration fee, which I have to admit I have never ever encountered before. Things to think about...
I also find it strange that EVERY review on Trustpilot gives 5 stars, but maybe I'm just an exception and could not see the 'quality'.
Also, please think twice if you were led to an online course by a recruiter. Do your own research on what further qualifications are 'necessary' for your desired career.
24 août 2023
Réponse de Certified Institute for Further Accreditation
Thank you for taking the time to share your feedback about your experience with CIFA. We appreciate your candid input, as it helps prospective learners make informed decisions.
We understand your concerns about the pricing structure and the additional costs for webinars and other features. Cost is an important consideration for many learners, and it's essential to find a course that offers the right balance of affordability and value. We apologise for any inconvenience the banking administration fee may have caused; we'll look into ways to make this policy clearer for our students.
Regarding the five-star reviews on Trustpilot, it's important to clarify that all our Trustpilot reviews are genuine. We take the authenticity of reviews seriously, and our Trust Integrity Team diligently monitors and ensures the credibility of each review. If any review were found to be inauthentic or violates Trustpilot's guidelines, it would be promptly removed. We believe in the transparency of customer feedback, both positive and constructive, as it helps us grow and improve.
In the context of the financial industry, it's worth emphasising the importance of knowing about the Financial Conduct Authority (FCA) and its regulatory framework. The FCA plays a crucial role in ensuring the integrity and transparency of financial markets. Being informed about the FCA and its regulations is not only a professional requirement but also an ethical responsibility.
Additionally, companies in the financial sector often view individuals who lack knowledge about the FCA as a liability. This is because compliance with FCA regulations is paramount in avoiding fines, penalties, and potential legal consequences. Staying informed about the FCA's guidelines can help professionals safeguard their careers and protect their organisations from costly compliance issues.
For further information on the FCA and its latest updates, you can visit their website
https://www.fca.org.uk/news/news-stories/2023-fines.
Your point about recruiters is well taken. It's crucial for learners to conduct their research and determine the relevance of further qualifications for their career goals, especially with FCA knowledge in mind.
We appreciate your input, and we're committed to improving our offerings based on the valuable feedback we receive. If you have any further concerns or suggestions, please don't hesitate to reach out to our support team. We hope you find the right course that not only meets your needs but also helps you fulfil your CPD requirements, stay compliant with the FCA, and advance in your financial career.
Best regards,
CIFA
Super smooth process from start to…
Super smooth process from start to finish, and a very helpful customer service. Can’t thank them enough for my journey with them since 2020! Very pleased student x
24 avril 2023
Avis spontané
Great institute who provides good studying materials
Great institute who provides good learning materials with professionnalism, and also the staff is doing a great job! thank you Cifa for making my education process easy
5 avril 2023
Avis spontané
Great course materials are made…
Great course materials are made available. so self-study is very possible and straightforward.
The team members are very helpful and genuinely invested in your success.
17 mars 2023
Avis spontané
Amazing Educational Company
CIFA is an absolutely fantastic education platform! They offer great study support, and have a fantastic team who are always very supportive. CIFA have brilliant tools for increasing chances of employability, including a digital profile, a personalised QR code for CV’s and many more!
Elijah, a team member at CIFA, was extremely helpful with my queries. Customer service levels were consistently great!
I am so glad I decided to study with CIFA, and I would highly recommend them to anyone looking to pursue further education.
17 mars 2023
Avis spontané
CIFA was a great experience very…
CIFA was a great experience very informative, the tutors were great and lovely
BIG BIG thank you to Carol at CIFA for her help and amazing attitude
29 juillet 2021
Avis spontané
Réponse de Certified Institute for Further Accreditation
Hello Bernard
Thank you for taking the time to write a review. It has been an absolute pleasure helping you through your journey with CIFA. Congratulations on your exam successes and good luck with everything - we know that, with your personality and perseverance, you will be successful!
CIFA is brilliantly structured and an…
CIFA is brilliantly structured and an exciting new form for education! Very detailed and explained.
6 mars 2021
Avis spontané
Réponse de Certified Institute for Further Accreditation
Hello Mrs M
Thank you for taking the time to write a review. It's good to hear you say what we already believe - our 21st century learning platform is definitely the way forward.
Great education provider
Great education provider
Would recommend their professional service
1 mars 2021
Avis spontané
Réponse de Certified Institute for Further Accreditation
Hello Emma
Thank you for taking the time to write a review and thank you for the recommendation.
Great company and great service
Great company and great service! I highly recommend it.
10 février 2021
Avis spontané
Réponse de Certified Institute for Further Accreditation
Hello Demi
Thank you for taking the time to write a review and recommend us.
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