cinch - Derby Superstore Avis 

Customer service was great and friendly and widely like there was a lot of trust between both parties, the purchase was straightforward and website was easy to use and look at. Had a successful purchase, still going through the test drive stage that is offered of 14 days to decide but all seems up board and exactly as described. Only downfall, that has been found by myself as buyer and also communicated from family and other social networks was the way the car was presented, it was not very clean on hand over and required a professional valet on our end but overall I would say this was an awful experience because of this as we have just got on and done it. I was pleased to have a friendly member of staff who delivered the car and made me feel at ease doing a part exchange as well as good communication on delivery and part exchange day keeping me informed in enough time of their arrival. Still happy to do business with cinch so far, thankyou to the team I have dealt with and I will consider you with my experience when talking to others and would recommend you. A fair price offered at part exchange with no back lash or excessive hassle after sale/exchange that I have experienced at present and was able to do it on a weekend which was convenient.

Picked up my new car at Cinch Derby today. Flawless experience. Ian Neal was super courteous and welcoming, he had answers for all my questions. Very happy with the car and service

Ian Neal just did our handover and it was such a pleasant experience. He’s a real asset to the Cinch team at Derby

We were given an hours notice that our car was no longer ready to collect. Costumer service were a massive let down but luckily Ian Neal helped us out in store. He did everything he could to move things along whilst being professional and honest.

Really knowledgeable, helpful. Brilliant experience, thanks!

Very straight forward until pick up. Left standing at the desk for 10 minutes in the Derby store. Then a further 1.5 hours until I actually got the keys. Only one person (Dave) doing the handover. He was great. So many other people could have supported him, even the girl at the desk who looked like she was colouring in.

Very straightforward and painless process from ordering a car to accepting delivery
Part exchanged my old car with no hassle or issues. Staff were very helpful throughout the process

I feel that all communications with your company were excellent, clear and concise. I was very happy with your personnel when my car was delivered, most helpful.

Ian neal was very good and explained everything that we needed to no

very happy with our experience “IAN NEAL” was very professional and helpful very pleased with the outcome

Car was ready very easy turnover, didnt take long

Vehicle had cosmetic issues which were only discovered after 10 days delivery date and only On close inspection!! This consisted of scratches on passenger door. Cinch did not want to know despite photographs being provided. Poor inspection process and customer service - beware!!

Ian Neal was incredibly helpful in getting my new car on the road asap

The driver was really nice but sadly that was the end of my experience.

The car was filthy and the interior was stained. A thick layer of tacky residue covered the car, with dust and grime caked in. The spare key didn’t work and there was no service history as advertised.
Clutch is not right and potentially on its way out. Car was meant to be transported from derby to Corby and it wasn’t so racked up miles before I received it.

Very good and polite Ian Neal was excellent in the handover process 👍

Miss sold part exchange. Accepted the part exchanged vehicle with a declared engine fault. Upon home delivery of new car (having paid £200) they refused to complete the sale.

It was agreed to drive the car 2 hours to Bristol to complete the exchange at an agreed time. Turned up only to find the car was not on site. Returned later in the day to complete.

Complaint raised with local branch (Derby), limited response until sale completed. Complaint raised centrally no response.

I paid £200 for home delivery and instead incurred additional cost to deliver the car to them! Also had to reinsure my my car to make the journey costing a further £30.

There was an offer of financial settlement with however no communication since the car was collected.

Very poor

Ian Neal couldn’t have done more to help when I collected the car, showing me how to get started and giving top tips

Very smooth process and great customer service :) Delivery service was very prompt and easy also

Nice personal touch, when dropping the car off.

The first time I went to look at, and purchase a car, I was refused finance because I didn’t have photo identification. I wasn’t informed that I would need photo ID, and the car I was going to buy was sold by the time I got the finances arranged elsewhere. The second car I looked at was fine, and I paid for it via external financing, but the service history’ was not as good as I had expected it to be and I have no idea what it’s actually had done before I bought it and I was very tempted to send it back and get my money back. However, up to now there’s no problem with it, so I have kept it. Hopefully I won’t regret that decision.