Circle Waste Avis 

This will be a bit of a long one, but worth the read...... Told me AM on the phone, when it didn't arrive, I called, only to be sat on hold for ages. Hung up, called back and demanded not to be put on hold but to give me an ETA. Was told between 3 and 5 pm, they apologised for the mix up (tbf it did say PM on the PO). I was done by 1, so went to the pub. Skip came in bang on 3, no issues, got it loaded, and away they went. Won't give 5 because I was sat on hold but, to be fair, they cleared the mix up, apologised and was smooth from then on. Job done, all finished, happy with the outcome, fairplay, keep it up. Swales Brickwork 👌🏽

I have used this company three times for skip hire.

The first two occasions were excellent. The drivers arrived on time, were professional, and positioned the skips exactly where they needed to be.

Unfortunately, my experience with the third skip was very different.

The driver arrived much later than expected and, after collecting the previous skip, left the replacement skip in the middle of my driveway. This made access to my property very difficult. I contacted the company immediately to explain the situation.

During those conversations, I was advised that, in the company's view, the skip had not originally been left in that position. As I disagreed with this assessment, we were unable to reach a resolution at that time.

The skip remained in a position that made access to my property difficult, and I was advised that an additional charge may apply if I wanted an immediate collection.

I therefore decided to fill the skip as quickly as possible and requested collection shortly afterwards.

I was advised that collection would take place within approximately five days. In reality, the skip remained on my driveway for almost three weeks after my collection request.

During that period, I made numerous phone calls requesting updates. On several occasions I was advised that collection would take place the following week, but the collection did not occur within the timescales I had been given.

I also attempted to use the collection email address provided in the paperwork. However, I received an automated response stating that the mailbox was not monitored and that I should contact the company by telephone instead.

As the delay continued, I repeatedly requested to speak with a manager. On a number of occasions I was advised that transferring calls to management was not possible. Eventually, I was transferred to another member of staff to discuss the matter further.

The skip was eventually collected towards the end of the third week.

While the matter was ultimately resolved, I found the communication and collection process frustrating and significantly below the standard of service I experienced during my first two hires.

Based on my personal experience, I would recommend that prospective customers read recent reviews carefully before making a booking.

I ordered a skip with permit a month ago , it was due to be delivered today. I rang and was put in hold for 20 mins only to be informed it would not be coming , they had not done the permit or the delivery, I will now have to wait a week for a skip, I was offered £20 back which I declined as I will escalate this matter,
My advice would be to use another company.

There was a little mishap regarding the booking but was sorted in minutes.
The office staff were incredibly friendly and helpful, offering an extended period for the skip at no extra cost (which was not needed) . The skip was delivered the next day and collected the day after I requested the skip to be picked up. This was the Andover area , and both skip drivers were incredibly helpful and polite. Will definitely be using them again,
One slight niggle is the amount of time put on hold when calling them but no big deal.

If I could leave 0 stars I would. I booked a skip at the start of the week through the website at £270. I then expected it to arrive today but had an email saying that they had no availability for the skip I wanted and they had no idea when they would have more. For a skip company, this seemed odd. I went back on their website where I could still order that skip (surely it should say unavailable) from Monday onwards but at a cost of £320. I think they cancelled because they didn’t want to honour the price the website gave. Do not get a skip from this company. Definitely don’t recommend!

Ironically, I tried to post this on Google and apparently there’s an issue and it can’t be published. Never had that problem when leaving reviews before so obviously something dodgy is happening!

Payed in full yesterday was axed when would I need the skip am pm today been waiting since 9am it’s now 2pm still no skip numerous calls to the company only to be put on hold waiting for confirmation as to what time it will arrive no answer so called again to be told it would arrive 12.30 after waiting yet another 45 minutes still no skip phone yet again put on hold no reply so phoned the company again to be told the skip should arrive in another hour which will be 3/3.30 pm very very poor customer service they were very quick to take the payment haven’t honoured that the skip would at 9/12.00 am still waiting I’m not at all impressed with this company and I’m very sad to say no I’m very sorry but I would not recommend them as I would not want anyone to have the stress and I convince that I have had all day since 9.00am it’s now 2.15 pm still waiting only to be told it may arrive at 3.00 pm I will unfortunately be putting in a complaint to the company’s manager it’s just not good enough when you pay I full for a service and it’s given false information and making Custer wait all day very disappointed

They delivered a skip that was too small which means I now need extra skips at huge cost to myself.

They showed no concern that they have not provided a service they contractually committed to. They are only bothered about themselves. Their slow support was all about their rights and showed no care for mine.

I recommend avoiding or risk great expense

Unable to deliver on date required even though it said available when booking and after money paid

Failing to collect skip on date they said and still waiting collection two days later. Waiting over 5 minutes each time you call them and get cut off before you actually speak to someone just terrible service.i

Absolutely hopeless as a waste company, staff are not familiar with types of skips as the wrong one was sent, then had to get it taken away. Didn't listen to clear delivery instructions and struggled with the larger truck.
I was promised a refund once the skip had been returned, over a week ago...I'm still waiting.
DO NOT use this company, they are also quite expensive.

Terrible company - they are a just a broker don’t deal with them , use proper skip company

Booked a skip for drop off on the morning of 28th May. Was told I would be called when it's on the way. I was waiting outside since 6am for the skip. I waited until 11am to call to chase it up as no specific time was agreed, just "AM" on the order.

Was told that their tracker is down so they can't give me an accurate estimate as to when it will arrive but was told I would get a call back within 30 minutes. That call never came. I had to cancel multiple plans for the afternoon while I waited for the skip which never appeared.

I e-mailed informing them I would not be around the following day (today at time of writing) with photos showing where the skip should be left if they arrive while I'm not here. When I get back at 3:30pm, the skip is still nowhere to be found and no contact from Circle Waste.

I called today (29th May) to cancel the order and get a refund. I was then informed that there would be a wasted journey charge as they claim to have attempted the drop off yesterday. This is an obvious lie as I was waiting for it outside all day so I would have seen if they could not get here. They also could not tell me the time the attempt was made. Their "proof" of attempted delivery was a screenshot from Google Street View.

I have contested the wasted journey charge and will fight it.

I have since arranged for a skip through a different company who were able to confirm that it is possible to get a skip to my location.

I’m not one for leaving negative reviews, but this feels like a scam.
I ordered a skip through their website assuming because I could order it, it was available.
I then get an email on the next day, telling me it’s unavailable and that my orders been cancelled and refunded, which won’t arrive in my account for up to 5 days.
If skip availability isn’t known, payment shouldn’t be taken until it’s confirmed.
No offer of an alternative, or any different kind of resolution, just an email saying your skips not available, here’s a refund in 5 days time. Not the best customer service.
I’ve since emailed the company to escalate my complaint, but to no surprise, haven’t received a response. I’ve also requested proof of refund as at this point, I don’t feel confident my money will be returned

Avoid. They used to be good but their service has plummeted in recent weeks. Do yourself a favour and go direct to a local firm.

Terrible service, would never recommend. Order a skip money taken from account straight away no skip arrived on the date booked. When called to see what was happening, the communication was so poor. We was kept on hold for 20 minuets each time to all different team members. The skip was then re-booked in and still did not arrive. Again called to see why, they could not clearly communicate why this had happened again. Finally got through to the customer support team and confirmed I would receive a full refund however I cannot even trust this refund will even be processed. Such poor service and unreliable!

I booked and paid for a skip, and a delivery date was agreed. Based on this, I arranged labour for the same day. Later in the afternoon on the delivery date, I was told the skip would not arrive and would be delivered another day instead.

As this completely disrupted the work I had arranged, I cancelled the order. Despite cancelling, the skip still arrived the following day, which I refused.

I am still waiting for my refund. The whole experience has been stressful, costly, and poorly handled. In my opinion, this is not an honest or professional way to deal with customers.

Do not use. They contract on the work, charge more on the phone than what they do online. Hidden fees galore. Use a local company instead!

I was relatively easily able to book a skip for a property I was clearing after a death in the family, but everything else after that was an uphill struggle.

I'd originally asked for delivery to be at the end of the day and for me to be given 45 minutes' notice of delivery because I lived 30 miles away from the property and would like to be there when the skip arrives (both of which I was told could be done). I was called at 1:30pm on the day of delivery by the delivery driver to be told that he was 15 minutes away. When I asked him why it wasn't being delivered at the end of the day as I'd requested, he told me that 1:30pm was the end of day for him because he starts at 4:30am. I didn't even bother to ask why I hadn't been given the 40 minutes notice I'd asked for when booking it. That aside, the skip was in the place I'd requested and far enough away from the garage so that the front garage door could be opened.

The option on their automated telephone system to 'Book a collection' never gets answered. I called to book a collection and was on hold for 11 minutes, then I gave up and called back a few minutes later and was on hold for another 9 minutes. I ended up using the 'To make a new order' option and this was picked up within 30 seconds. The person then put me on hold and the call disconnected after another several minutes on hold. I called back again (using the 'To make a new order' option') and finally was able to arrange the skip collection in what I was told would be 4-5 working days. As this was on a Monday, they confirmed that it meant the collection would be by end of Friday.

I arrived at the property on the following Saturday and the skip was still there. I called again on Monday and spent another 7 minutes on hold using the 'To book a collection' option, then when I called back and used the 'To make a new order' option, the call was picked up in less than 10 seconds. When I asked why the skip was still there, I was told that the collection was booked for the 22nd of the month, not the previous week. The 22nd of the month was the original collection date I arranged when booking it, so the person I spoke to the previous week actually didn't book a collection at all, they just left it for the original collection date.

I would definitely not use this company again.

Hi im looking to put a formal complaint in. By the way i have been treated as a paying customer.
I ordered this skip on the 23rd to come for the 25th of may. Within the hour i got a message saying you've changed delivery to the following week on a thursday. Didn't give me no options just said that's whats happening no offers of cancellation ect
So i waited had it delivered on the 30rd late afternoon.
I phoned you to tell you it was all ready to be collected on the 6th. Your response was it would be collected 2 working days (8th of may). Obviously it didn't get collected. So i phoned again took me another hour to get through. And again got told it would be early in the week as short on drivers which takes us to the 12th.
Obviously didn't collect it again. Phone again today 18th of may as this is just not on. There has been no records of my calls according to the lady on the phone. She just kept saying sorry. She's now told me it will be collected by the end of this week. Which takes us to the 22ed. Which i very much doubt it.
This is so unprofessional from a skip company. Also said the reason it hasnt been collected is because its a long drive. Which you sold me the skip in the first place. If you don't want to cover the area don't sell the skip to the area. I am truly disgusted with the company. If it isn't removed this week i will have to look into getting it removed. I want something done about as it isn't right. I will be leaving a very honest review (seems im not the first )
I should of looked at the reviews before i ordered as it seems very common.
Its ok to take the money but cant collect the skip.
Update: STILL AWAITING COLLECTION! 22ed may

Poor Service and Communication
I have been contacted Circle Waste several time (email, phone calls) for the skip to be collected. It has been almost a week, no response and the skip has not been collected. I will have to escalate this