The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
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Lisez les avis des autres
I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... Voir plus
L'entreprise a répondu
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... Voir plus
L'entreprise a répondu
Communication is always clear and concise and response to requests are relatively swift. Any issues are usually dealt with across the phone with the outcome in the main positive and resolved. Never ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Coordonnées de contact
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, Royaume-Uni
- 0131 4531800
4,6
Excellent
155 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Always polite and usually very prompt
Always polite and usually very prompt. Very few problems, and the few problems we do have are dealt with efficiently.
23 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Great service!
They always turn up and do their best to get parcels out for us, always very pleasant and chatty.
24 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Ian local courier
Ian, our courier is friendly, proffesional and goes the extra mile.
23 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Very friendly service!
Very friendly service!! Iain always goes out his way to go above and beyond.
24 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Iain is always here on time and knows…
Iain is always here on time and knows what he is doing. He is very polite and happy. The drivers that cover should take a few tips from Iain.
24 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Peter Pinter was amazing
Peter Pinter was the delivery man and he was wonderful.
Helped my 70 year old mum and was very polite. Couldn't recommend him enough.
10 février 2023
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
Dumped my door in the street and…
Dumped my door in the street and documented I'd signed for it when I hadn't
2 novembre 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon Janetta,
Thank you for taking your time to leave a review, I am sorry to hear of your experience.
So that we can look into this for you please can you kindly email us at nationalcustomercare@citysprint.co.uk with further details so we can look into this for you?
Many thanks,
Sherrie
First time using CitySprint
First time using CitySprint, documents were collected and delivered within an hour, outstanding service and will definitely use again.
28 octobre 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Shane
Important CADD Pump delivery
Important delivery for my daughters health condition which needed a new pump
17 octobre 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Useless company
Useless company. After waiting all day on delivery. They say it’s a failed delivery. Live chat was a waste of time and complaints department useless
27 septembre 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon Sandra,
Thank you for taking your time to leave a review, I am sorry to hear of your experience. So that we can look into this matter please can you kindly email us at nationalcustoemrcare@citysprint.co.uk for assistance.
Many thanks,
Lucie
Amazing service as always.
Amazing service as always.
Helpful ops staff. Lovely drivers.
Full tracking is spot on (even to the point of live watching the driver approach!)
14 juillet 2022
Réponse de CitySprint - Edinburgh
Good afternoon Angie,
Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Sherrie
Réponse de CitySprint - Edinburgh
Good afternoon,
Thank you for taking the time to leave us a 5* review, we are delighted to receive your feedback.
We look forward to working with you again.
Many thanks,
Shane
Réponse de CitySprint - Edinburgh
Good afternoon Lind,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards.
Shane
Réponse de CitySprint - Edinburgh
Good Afternoon Graham,
Thank you for taking the time to leave us a review, we are pleased to hear of your experience.
We look forward to delivering for you again in the future.
Kind regards,
Shane
A very polite and helpful courier (Nuno…
A very polite and helpful courier (Nuno ED5).
12 avril 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon Neil,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Shane
Aleks was so patient and helpful
Aleks was so patient and helpful. Very quick service. Thank you Aleks! :-)
31 mars 2022
Avis spontané
Réponse de CitySprint - Edinburgh
Good afternoon Anna,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Lucie
Great service
Loved the real time tracking. Considerate and helpful driver made the delivery experience excellent. Would recommend.
21 juillet 2021
Avis spontané
Réponse de CitySprint - Edinburgh
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we look forward to working with you again in the near future.
Kind regards,
Lucie
Beware of Citysprint if you live in a flat!
Beware of Citysprint if you live in a flat. They only deliver to the ground floor lobby, and then they send you a cheeky wee text message, telling you they've made the delivery and you signed for it! which is a downright lie.
14 mai 2021
Avis spontané
Réponse de CitySprint - Edinburgh
Good morning Harry,
Thank you for taking your time to leave a review, I am sorry to hear of your experience.
So that we can look further into this for you can you kindly email us at nationalcustomercare@citysprint.co.uk with your order or tracking reference.
Kind Regards,
Jake.
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