Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix,... Voir plus
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Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... Voir plus
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I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... Voir plus
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I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have... Voir plus
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4,2
Bien
577 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Buyers aware!!
Buyers aware!!! They sent ne different watch ( much cheaper) as I ordered. I send many emails with no response. So I open a dispute at PayPal to report a problem and after that I received email that I have to return watch for exchange. I shipped watch back to Singapure where City watch NZ are located, not in NZ. They received them in few days by DHL, no response again for my emails. After a week I been told to close a dispute at PayPal to get my correct watch . I contacted PayPal and been told to NOT do that and let PayPal to investigate, because after closing dispute I will be not able to opened again. And today my money has ben refunded by PayPal . That has been a worst experience and nightmare to deal with City watch nZ, they are dodgy!!!
21 mai 2024
Avis spontané
Réponse de Citywatches
Dear Monika,
We are sorry to hear about the inconvenience you experienced with your recent purchase. As soon as we became aware of the issue, we provided you with a return label so that you could ship the watch back to us. We were ready to issue a full refund as soon as we received the returned item.
The delay in the refund was caused by the open PayPal dispute, which made it difficult for us to refund the payment directly to the original method. This is the reason for the delay in processing your refund.
We apologize sincerely for the frustration this has caused you. Customer satisfaction is of utmost importance to us, and we strive to provide a seamless shopping experience. We hope you will give us another opportunity to serve you better in the future.
If there is anything else we can do to make this right, please don't hesitate to reach out to our customer support team.
Best Wishes,
Sally
Camille T.
Camille T.
I ordered ecb-2000PB-1A but they have sent me a wrong order they sent me a ECB2200PB-1Adf which so much different from what I ordered, I have emailed alot now still no response. Hoping they respond soon and sort it out! If citywatchesnz can't replace it refund me no charge of shipping or taking a bit from my money when it's clearly your fault. Will change review if resolved quick and properly. It's alot of money that I paid and citywatchesnz should honor it!
They replied to my email but very uncertain wants to return product without us as a customer has no security. They want to return the product but they didn't mention if they going to sent the original product I ordered! BEWARE BUYING IN THIS WEBSITE ITS GOOD IF YOU GET YOUR PRODUCT RIGHT BUT IF NOT YOU HAVE TO REASSESS WHETHER TO RETURN AS YOU MIGHT NOT GET YOU MONEY OR YOUR ORDER BACK!
5 avril 2024
Avis spontané
Réponse de Citywatches
Dear Camille,
Thank you for taking the time to share your thoughts with us on Trustpilot. Your feedback means a lot to us, and we're grateful for the chance to address any concerns you may have.
We understand that you may have experienced some difficulties with your recent purchase, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, your satisfaction is incredibly important to us, and we are fully dedicated to resolving this matter to your liking.
Our team has already reached out to you to discuss the issue further. We kindly ask for your response so that we can better understand your needs and provide the assistance you require.
Please know that we're here to support you every step of the way, and we're committed to finding a solution that meets your expectations.
Best Regards,
Sophie
Received my Casio today
Received my Casio today, earlier than expected and in pristine condition. Works great and looks amazing. The best Christmas gift and perfect tracking. Thank you.
21 décembre 2023
Avis spontané
Réponse de Citywatches
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that your Casio arrived earlier than expected and in perfect condition. It’s wonderful to know that you’re happy with both its performance and appearance. We appreciate your feedback and are glad it made such a great Christmas gift!
Best wishes,
Sally
Great selection of watches and good…
Great selection of watches and good prices, too. I put the order in on Saturday, it shipped on Monday and arrived four days later on Friday, which is amazing given it comes from Singapore. The free DHL Express shipping is amazing. I was informed at each step of the process. I was actually a little nervous to start with given it was coming from overseas, but this experience has great.
1 décembre 2023
Avis spontané
Réponse de Citywatches
Dear Matt,
Thank you for your feedback! We're so glad to hear that you had a great experience with your order. It's awesome that you’re happy with the selection, prices, and shipping speed. We aim to keep you informed at every step, and we're thrilled the DHL Express service lived up to your expectations. We completely understand your initial concerns about ordering from overseas, but we're glad to have exceeded your expectations. We appreciate your trust and look forward to serving you again!
Best wishes,
Sally
Réponse de Citywatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great Price and fast delivery
7 juillet 2023
Avis spontané
Réponse de Citywatches
Dear Paul,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Fantastic company to deal with
Fantastic company to deal with, my watch arrived in under a week. Very impressed. I would highly recommend Citywatches
19 juillet 2023
Avis spontané
Réponse de Citywatches
Dear Tina,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Efficient and a great product
Fast, efficient service and a quality product. Delivery timeframe was good even though it was sent from overseas. Very happy with the purchase, thank you.
3 juillet 2023
Avis spontané
Réponse de Citywatches
Dear James,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Réponse de Citywatches
Dear Graeme,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent service
very prompt and efficient service....kept up to date with movement and delivered quickly.
25 mai 2023
Avis spontané
Réponse de Citywatches
Dear Andrew,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
A pleasure to deal with your company
A pleasure to deal with your company. Prompt service. Great watches.
28 avril 2023
Avis spontané
Réponse de Citywatches
Dear Martin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
I was able to track my watch and…
I was able to track my watch and coordinated being home at the top me it was delivered. Great service.
5 avril 2023
Avis spontané
Réponse de Citywatches
Dear Quentin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
City Watches are Awesome
Got exactly the watch I ordered in short time and at a great price. City watches have a huge selection and their service is very efficient, replying quickly to any queries I had. Will definitely be buying from them again.
1 décembre 2022
Avis spontané
Réponse de Citywatches
Dear Craig,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Always great service and price
I have purchased several watches from CityWatches ranging from Casio to 18k Tissue ladies watch for my wife. All watches are in excellent new condition and arrived quickly via DHL.
The email communication is very good and always answer within a day or 2.
I highly recommend CityWatches and look forward to my next purchase.
19 décembre 2022
Avis spontané
Réponse de Citywatches
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
excellent value for money spent
I received the watch at the end of last week…it’s awesome, I love it.
It’s been a while since I’ve had a watch with ‘hands’ as I have for the past few years have always had G-Shocks…..the reason I have changed brands and types is they never lasted. I work in the dirt a lot so my watches get dusty…..and G-Shocks don’t like getting dirty and dusty. They stop functioning after a couple of years and they are starting to get expensive to replace every 18 months to 2 years.
As I started to explain, I chose this Fossil mainly for the blue face, I found that unique and quite classy, but also the large hands that are easy for my old blurry eyes to see.
It is comfortable on my wrist, easy to see and is a nice piece of jewellery on my wrist…..The glass is the same quality of the shock and scratch proof glass I have on my phone. Also, it’s weird to have a real, leather strap…..I haven’t seen that on a watch for years.
The price was excellent and I believe this to be exceptional value for money spent.
Shipping was quick and was placed in the secure place that I asked for….
All up, I am very happy with my purchase and am thankful yours is a reputable company to deal with….
Thank you,
Steve
29 septembre 2022
Avis spontané
Réponse de Citywatches
Dear SRM,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Faster then expected delivery
Faster then expected delivery
Best price on the product I was looking for and no complaints regarding it
24 septembre 2022
Avis spontané
Réponse de Citywatches
Dear Jack
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
The service from City Watches was…
The service from City Watches was amazing. I live in NZ and it took 8 days from when I ordered my watch until it was delivered to me which was very impressive. I am more than happy with my new Seiko watch, excellent value for money. Many thanks City Watches I will definitely recommend you to anyone who is looking to purchase a new watch.
27 août 2022
Avis spontané
Réponse de Citywatches
Dear Allan,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Totally straightforward
Totally straightforward. Watch exactly as described, prompt delivery. Nothing more to be said
22 août 2022
Avis spontané
Réponse de Citywatches
Dear Geoffrey,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Great value
I bought a Seiko 5 snk003, it came quickly and it's working perfectly. Plus it was at a great price.
21 août 2022
Avis spontané
Réponse de Citywatches
Dear Vivian,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
Excellent Service
Looking for particular watch type online, City Watches NZ came up. The range was large and prices better than other potential sources. Went through online purchase detail and confirmation of order placement emailed through more-or-less immediately. This was followed by emailed updates on shipping and expected ETA. Product delivered to address two days prior to notified ETA. Packaging and condition could not be faulted. Exactly as ordered and promised. Delivery approx 1 week after order placement.
Was not aware that City Watches NZ was likely Singapore based and therefore a bit unsure as to credibility, but actual service and overall communication has been excellent.
19 août 2022
Avis spontané
Réponse de Citywatches
Dear Frank,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.nz
Best Regards,
Sally
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