Decorative Animal Accent Lamp - Aurapup
Clarity Glow support email is hidden
Jul 7, 2026, 5:25 AM (4 days ago)
to me
Hello Katrina,
Thank you for your message. We’re sorry to hear that you’d like to return your product. Could you please share the reason for the return? We might be able to suggest an alternative that better suits your needs.
Our goal is to ensure your satisfaction, and we also strive to minimize CO2 emissions by reducing returns.
If the product was incorrectly delivered, we take full responsibility and will immediately send the correct item at no extra cost.
If this isn’t the case, please let us know, and we’ll send you the return form right away. We look forward to hearing from you!
Kind regards,
Sara
Jul 7, 2026, 8:10 AM (4 days ago)
to Clarity
If a return label is not emailed to me by the end of the business day today, I will stop on my way home and send it back to the warehouse with tracking marked return In the original box with the outside, wrapping that it came in inside the box marked return/refund required. I do not want this product. I expect a refund. You people falsely advertise your products.
With Kind Regards,
Jul 7, 2026, 3:06 PM (4 days ago)
to Clarity
This plastic lamp that I received that is not as advertised is on its way back to the warehouse. I demand a full refund. It was 70 some dollars. If you don’t refund my money in a timely manner, I will upload this conversation with you to trust pilot. As you can see, I have a tracking number. So I will know when it is received.
Clarity Glow
Wed, Jul 8, 7:37 AM (3 days ago)
to me
Hello Katrina,
We completely understand that you’re considering returning your order, but we have an exciting alternative that might make you even happier!
Instead of returning the products and dealing with return costs, we’d like to offer you a special deal. You can keep the items and receive a 25% refund on the purchase price! Not only will you get to enjoy the products you chose, but you’ll also receive a great discount.
This option is not only financially beneficial but also contributes to sustainability by reducing returns and minimizing environmental impact.
Please let us know if you’d like to accept this fantastic offer. We’re here to assist you with any questions or decisions you may have. Our goal is to make your shopping experience with us as enjoyable as possible!
Please note: This offer is valid until 30 days after receiving your order. If you still wish to return, you can. Just respond within the mentioned period to receive the return form and send the product back.
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Kind regards,
Sara
Clarity Glow
Jul 9, 2026, 7:50 AM (2 days ago)
to me
Hello Katrina,
I hope this message finds you well! We’re here to make your experience as smooth as possible, and I appreciate you reaching out about your return.
It seems your product(s) haven’t arrived at our warehouse yet.
It appears your return package was sent to a different address, possibly a distribution center? Unfortunately, we’re unable to accept the return under these circumstances since we have not received it on our warehouse and it has not been shipped to us either.
Please contact the customer service of the postal company you used. They will be able to provide you with clear instructions on how to proceed.
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Kind regards,
Sara
Clarity Glow
Jul 10, 2026, 8:00 AM (1 day ago)
to me
Thank you for your message. Our warehouse is located in Asia, which helps us keep costs low and offer high-quality products at competitive prices.
We are transparent about this approach, as outlined in our policies and on the checkout page. We believe in being open about the origin of our products and our operations. The return process and location are clearly stated on our shipping and return page, which you accepted during checkout.
While returning items to Asia may seem like an extra step, we assure you that we will do everything possible to make the process smooth and ensure your refund is processed quickly.
Thank you for your understanding and trust. We remain committed to clear and honest communication about our practices.
The warehouse is in Franklin Park, IL. @ 10700 Waveland Avenue Unit 300
This is a DISHONEST company out of China. I will never see my $79.00 again. DON'T order anything from them. They continuously email you until it is to late to send back there plastic garbage that they advertise as stained glass.
Réponse de Clarity Glow
Hello Katrina
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would like the opportunity to review your case. Please contact our customer support with your order details so we can investigate the matter and assist you further.
