Maria at the Exeter store was absolutely brilliant today, she suggested a couple of options for my husband who has really painful feet. Went in hoping to find one pair of comfy shoes and came out with... Voir plus
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Lisez les avis des autres
Thank you Hulde who works in the Exeter store who helped us buy our little girls first school shoes. Hulde was very knowledgeable and helpful, even after trying on around 10 pairs of shoes, she was st... Voir plus
Went in looking to buy another pair the same as the ones I bought @3 years ago. Maria immediately came up to me, checked my shoe type & size and came back with an identical pair, offering me an extra... Voir plus
Maria at the Exeter store was nothing short of exceptional. From the moment we walked in to the moment we left, she was attentive, helpful and very knowledgeable. Nothing was too much effort for her (... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Coordonnées de contact
233 High Street, EX4 3NE, Exeter, Devon, Royaume-Uni
- 01392271070
4,6
Excellent
43 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Staff were very helpful and great with…
Staff were very helpful and great with our 5 y/o
3 mai 2026
Avis spontané
Very helpful staff at Clarks Exeter
Very helpful staff at Clarks Exeter! Helped me with a part exchange and very happy with my new boots.
21 janvier 2026
Avis spontané
Excellent customer service
Excellent customer service
The customer service I received from Nancy was second to none, she is a credit to your company.
12 octobre 2025
Avis spontané
Excellent service from Maria
Maria from Exeter today was outstanding! She gave us excellent service providing me with shoes to fit and for my friend did everything she could to find some online for her. Couldn't of been any more helpful if she tried! Thankyou so much!
2 octobre 2025
Avis spontané
I have visited the customer service is…
I have visited the customer service is very good... the lady who served me is very helpfull.. Keep it up
27 septembre 2025
Avis spontané
I was served by Maria today buying my…
I was served by Maria today buying my son his first grown up pair of boots as he’s off to college. She was absolutely fantastic - really attentive , putting him at ease and helping him make choices. Thank you Maria. You made the experience really great.
8 septembre 2025
Avis spontané
Great service from Oliver Exeter
Great service from Oliver in the Exeter store at the weekend. The place was full of people getting ready for going back to school but Oliver was great with our 5 and 3 year olds. He got talking to them while he was sizing them up and gave us some useful advice. Thank you Oliver.
30 août 2025
Avis spontané
We had a quick and efficient experience…
We had a quick and efficient experience just a few days before school starts for the year. Very impressed with the whole staff and their patience with a shop full of families. We have two kids and were measured, fitted, and ordered in new time. Well done, Clarks of Exeter!
1 septembre 2025
Avis spontané
Room for improvement
Lady at the door was rude and patronising. It was busy and she was probably up to her head with work. Otherwise service was great.
27 août 2025
Avis spontané
Réponse de Clarks - Exeter
Hi Thomas,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -Angela
Excellent customer service
Great Clarks store, a credit to the brand. Maria served me and was friendly and engaged without being at all pushy. She was very patient and kind as I 'ummed' and 'ahhed' and changed my mind and asked to try on four different pairs of shoes. She, and her colleagues, and the layout and ambience of the store, all made the experience great. Thank you all.
18 août 2025
Avis spontané
Maria at the Exeter store was nothing…
Maria at the Exeter store was nothing short of exceptional. From the moment we walked in to the moment we left, she was attentive, helpful and very knowledgeable. Nothing was too much effort for her (despite me being incredibly picky) and I left feeling really pleased with my purchase. Thank you again to Maria, I will definitely return in future!
27 juillet 2025
Avis spontané
Fabulous service
Fabulous service, real patience and thoughtfulness with a return issue. Thankyou
25 juillet 2025
Avis spontané
So disappointed cannot get any shoes /…
So disappointed cannot get any shoes / trainers for my 3 year old grandson . He is a size 9 H fitting . The store measured and could not sell us a pair of shoes as there wasn’t any in his size . Went on line still unable to get anything in his size . I rang the customer service for Clark’s and was told sorry there is nothing in that size . Come on Clark’s what’s going on . Your width fittings say EFGH why is there nothing that can fit a little boy who is three ?
22 juillet 2025
Avis spontané
Réponse de Clarks - Exeter
Hi Laura,
Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion.
We try to be as consistent as possible with our sizing and all styles.In the footwear market, not all sizes are produced in equal quantities. Manufacturers typically produce more units of the most common sizes, as these have the highest demand.
we truly appreciate your input and are actively working to improve. Based on recent feedback, we are taking steps to increase the availability of wide-fitting shoes across more styles and sizes.
Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range –Angela
Helpful staff
Helpful staff, we were helped by Maria, who took the time to advise me about the sizing of the shoe and got several different sizes for me in between helping other customers during a busy period. Friendly and helpful
13 juin 2025
Avis spontané
Clarks Exeter
Visited Clarks in Exeter to purchase my little boys first pair of boots.
Salesperson Bobbie went above and beyond and was fantastic with our toddler.
10/10
3 mai 2025
Avis spontané
Great experience in the Exeter Clarks a…
Great experience in the Exeter Clarks a few weeks ago. Maria was lovely and so helpful. Excellent customer service. Found exactly what I was looking for.
11 mai 2025
Avis spontané
Maria at the Exeter store is brilliant
Maria at the Exeter store was absolutely brilliant today, she suggested a couple of options for my husband who has really painful feet. Went in hoping to find one pair of comfy shoes and came out with two pairs! Excellent good old fashioned customer service, nothing was too much trouble - such a rarity these days.
15 mai 2025
Avis spontané
Visited shop yesterday 12 May 2025
Visited shop yesterday 12 May 2025, very peaceful and calm experience. No sales pressure. I was very particular in my selection but, Mechelle was very helpful and patient.
Roy Owens Sandford
12 mai 2025
Avis spontané
Visited Outstanding customer service Clarks in Exeter spoke eith…
Visited Clarks in Exeter spoke eith Maria, who couldn't have been more helpful, nothing was too much trouble, thank you very much
9 mai 2025
Avis spontané
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