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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great job done, arrived on time, I had taken the deep clean package and very happy I did. Oven sparkling inside and out, skirting boards cleaned, shower scrubbed, whole house sparkles. Very happy with... Voir plus

Noté 5 sur 5 étoiles

The girls did the most amazing job today my house is spotless its never been cleaned so well before there wasnt a corner missed. They were on time,efficent and worked very hard absolutely lovely girls... Voir plus

Noté 1 sur 5 étoiles

Stay well clear of this company, if you want a clean house DO NOT go with these guys. Owner is one of the most unprofessional and rudest individuals I have dealt with. Cleaners came and must... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Pure scammers!!! I’m Moving abroad so I booked their service to get my apartment cleaned , they took the deposit money from my account and never sent anybody. I tried calling several times but... Voir plus

À propos de l'entreprise

  1. Service de ménage à domicile

Informations provenant de diverses sources externes

Cleanless is Home and Office Cleaning Services in Dublin and through Ireland,We are a Full Service Commercial and Residential Cleaning Company specializing in One-Time Residential and Daily/Weekly Office Cleaning


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,2

Tous les avis

(160)

18 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

very bad service

very bad service. cost me a longer time to get deposit back.rude and impolite manager, that is Sandra.all should avoid this company.

14 décembre 2024
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Hi raissa
i would appreciate if you can send us your order number since you don’t appear on the system as our customer


you had the booking under your husband name back in 14 th december , your house was rented according to your husband message meantime , and you called after 3 weeks while someone else living in the house to say the cooker was not cleaned and you expect us to come and fix it

our policy is within 24 hours not 24 days

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Cleaning done to very high quality and spent a full 10 hours doing a deep clean. Very kindly and engaged cleaner. Communication from main office was good and kept me up to date. The price is competitive and I think good value for the quality of the service.

2 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Unreliable with no respect for customers

First time booking was happy with job done so decided to book again. Our appointment was Cancelled by the company that morning as apparently cleaner had no insurance updated for her car, the short notice was very annoying but we rescheduled for the following week. Then the next time I received a text cancelling the service again-10 minutes before arrival -that the cleaners other previous customer wanted extra cleaning done so they couldn't fit me in! What is the point of booking a cleaner a week in advance if the appointment time won't be honoured? We made plans for our two young children under 2 to be out of the house on both occasions and it was a huge inconvenience. Requested my deposit back-nothing. Sent a follow up email for my deposit and have not received any money or reply. My next step is to request a charge back from my bank. I wish I read these reviews before booking! Have moved to a different company now who are excellent.

31 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

The wurst company ever

So unethical I’m still waiting for my money, they didn’t pay me and other two colleagues that went to do clean a local shop. Is going to be three month and the manager didn’t give any clarification.

1 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Moving in deep clean…

Was moving into a house the sellers left extremely dirty. The three ladies from cleanless arrived on time and left the place sparkling. Very satisfied.

29 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Stay well clear of this company!

Stay well clear of this company, if you want a clean house DO NOT go with these guys.

Owner is one of the most unprofessional and rudest individuals I have dealt with.

Cleaners came and must have had eye sight problems because the property was still dirty. The company does exactly what is says on the tin : clean - less

Sent photos and got nothing but rude and unforgiving messages back.

21 juin 2024
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Hi Chris
Which ph number you have sent photos ? Based on your order number provided the info is false as that booking was last week and is under different name and email adress than you have provided .

I have double checked the booking number with the client from the order number provided and it is under different name , you never contacted us as far as I remember,
I would appreciate if you can send the photos to me on the email info@cleanless.ie and will get back to you with a response

Noté 5 sur 5 étoiles

Hard working and on time

Hard working and on time. Just returned to a sparkling clean house. Robson and Brenda were very friendly! Job Def worth the money . Will hire again.

25 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Warning: suspected lack of insurance

We had used this company for years without any issues until recently. There have been serious quality problems with the cleaning in the past few weeks, which I addressed with the owner, Sandra. Yesterday, the cleaner broke an item worth €150. I sent a link for a replacement, noting it was on sale for €120. We asked how this would be handled and were shocked when Sandra said the cleaner would have to pay for it. I explained our contract was with Cleanless, not the cleaner, and inquired about their insurance policy.

I received a confusing text suggesting the cleaner wouldn't have to pay, but later, we received €120 from the cleaner, not Cleanless. Clearly, the cleaner was asked to cover the cost. Sandra then denied promising a cleaning refund, despite saying otherwise on the phone. I requested insurance details but got no response.
Beware of using this company. They seem to lack proper insurance and make cleaners pay for damages. This incident and the poor cleaning quality prompted us to warn others. We found glass shards on the bathroom floor, an unmade bed, no polishing, and general mess. The cleaner arrived four hours late, disrupting our day.
Sandra sent nasty texts and we had to block her. We'll forfeit the €75 and never use this company again. We're both teachers, Sandra, get paid during the summer & have no reason to lie- but thanks for your concern :)

20 juin 2024
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Sharon you are at this stage a simply lier speechless
I was not even aware the cleaners broke the scale until late on the afternoon when they sent me a photo with and saying they want to pay for it , I have their messages forwarded to you directly . I never asked any cleaner to pay for any damage . We cleaned many Irish houses and companies for free believe me when I say that as we have all the proof of that . No reason to lie
I have agreed yesterday to do the refund of yesterday cleaning to you and the cleaner to transfer their part
What you wanted was more than that scale worth considering you are not having the job over summer as you said me yesterday when paused the cleaning for over summer I can understand where came the frustration and needed of refund despite you got the the full transfer .
Moreover you never complained of the services always praise for them …. They even cleaned the oven even if was not included on your basic package so please just stop with this nonsense situation
Goodluck with all this frustration

PS: copy and paste from the cleaner message “ I kept my word to pay for what was broken. But I don't understand why she's so frustrated. I've met with them and they treated us so well several times. Why did they never tell me that the service wasn't that good? They always thanked us for cleaning their house.

Regards
Sandra

Noté 3 sur 5 étoiles

Cleanless review

Cleaners were good and very pleasant. They were 1.5 hours late due to traffic I feel the they or the company should have contacted me to inform me they were running late instead I had to make contact after thirty minutes and received no other contact regarding their where abouts unless I initiated it.

14 juin 2024
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Hi Mary ,
I thank you for taking the time to reviews us , but you have been notified about being late as soon as the cleaners informed me that they are late due to traffic because of an accident
This situations can happen and this things are out of our hands
Thank you
Sandra

Noté 1 sur 5 étoiles

STAY AWAY

The owner of this company does what she likes not what u pay her for. She is arrogant ignorant and talks down to the person who gives her a job. Also beware of giving your card details for the deposit as - when I questioned why I had one cleaner when I paid for two - she immediately drew off the balance from my card. The job hadn’t even been started 🤷‍♀️. I’m giving one star so I can leave this review- I wouldn’t give her any star. BEWARE. STAY AWAY FROM THIS WOMAN

27 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

The most effective and efficient…

The most effective and efficient cleaning service I have ever used. I didn’t give much notice but the crew were able to be on site within 24 hours. The ladies were friendly, paid attention to detail. Definitely recommend

22 mai 2024
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Hi Edel
Thank you for your time in writing us a review
Your feedback is importantly and much appreciated
Hope to serve you again soon
Kind regards
Sandra
Cleanless.ie

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