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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great job done, arrived on time, I had taken the deep clean package and very happy I did. Oven sparkling inside and out, skirting boards cleaned, shower scrubbed, whole house sparkles. Very happy with... Voir plus

Noté 5 sur 5 étoiles

The girls did the most amazing job today my house is spotless its never been cleaned so well before there wasnt a corner missed. They were on time,efficent and worked very hard absolutely lovely girls... Voir plus

Noté 1 sur 5 étoiles

Stay well clear of this company, if you want a clean house DO NOT go with these guys. Owner is one of the most unprofessional and rudest individuals I have dealt with. Cleaners came and must... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Pure scammers!!! I’m Moving abroad so I booked their service to get my apartment cleaned , they took the deposit money from my account and never sent anybody. I tried calling several times but... Voir plus

À propos de l'entreprise

  1. Service de ménage à domicile

Informations provenant de diverses sources externes

Cleanless is Home and Office Cleaning Services in Dublin and through Ireland,We are a Full Service Commercial and Residential Cleaning Company specializing in One-Time Residential and Daily/Weekly Office Cleaning


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,2

Tous les avis

(160)

18 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Good experience . Two polite and hard working people.

Ordered cleaner from "cleanless" .
Two cleaners arrived instead of one which helped a lot as they worked as a Team, the time was halved to be fair " 3 hrs instead of 6 " but it was fine as they powered through the work.
Overall I found them really polite and easy to work with .

18 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Honestly absolutely atrocious service

Honestly absolutely atrocious service. Cleaners were 1.5 hours late on the day, did a full job but missed quite a lot of key places, when I reached out to them on WhatsApp I was treated with sarcasm, aggression and smart remarks. I asked for a refund of half of what I paid since the services rendered did not in any way meet satisfactory levels. I showed photos to which they even agreed were not acceptable, then I was met again with bemused replies when I asked for more than just my deposit back. I ended up with no refund at all because they offered to send a cleaner back for one hour, a week afterwards. Avoid at all costs.

6 avril 2024
Avis spontané
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Réponse de Cleanless

Hi Robert
Our policy is to notify us within 24 h not 3 days after the cleaning was done , on the cleaning day the cleaner texted you to go there to inspect the place and if is something missed and not cleaned good to informed them which you didn’t . You came Tuesday with some pipes photos under the sink and a skirtingboard on one side of the kitchen not wiped which I I agreed to either send 1 h the cleaner which is less than 10 minutes that to be fixed or to refund your deposit back
Leaving 1 star just because you planned to have a house clean for half of the amount I can obviously see this was all planned since none of the alternatives suits you

Thank you

Noté 5 sur 5 étoiles

Samantha was amazing!!!

Samantha was amazing! She was punctual, very polite and mannerly. I had a huge amount of clothes to organise and get rid of and Samantha helped sort through it all. I learnt a load about her culture and she cleaned everything to the point it was spotless. She's a credit to the company. I highly recommend her! Thanks so much!

5 avril 2024
Avis spontané
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Réponse de Cleanless

Hi Sinead,
Thank you so much for your kind review ! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us .
Your satisfaction is our top priority , and we look forward to serving you again in the future
Regards
Sandra

Noté 1 sur 5 étoiles

Minus 5 stars!!!

Minus 5 stars!!!
Booked them for a full house deep clean last week. I booked 1 cleaner for 5 hours but 2 cleaners showed up (mother and daughter). First impressions mean a lot. They showed up, the mother smoking a cigarette and threw it on the ground outside (we don't smoke). They cleaned for 2.5 hours then left. Before they left I went to use the toilet and it was so filthy I had to wipe it clean myself. I asked the lady if they had cleaned the toilet already and she said yes then I showed her the dirt and she wiped the toilet seat with a cloth then wiped the floor with the same cloth!!! They only cleaned half of the kitchen backsplash, they didn't even clean my 2nd bathroom!!!!! It was left filthy. Didn't mop the floor or anything!!! For a deep clean I expected my house to actually be cleaned but I was shocked at how they left it. All they really did was wipe the counter top that was visible, clean the microwave and oven and hoover and mop (and by mop I mean she used a cloth on a brush to mop the whole house. Yes, the same cloth). When they were leaving I asked if they had cleaned the small bit of mould on my windows (which we agreed to do at the start of the job and upon booking them) and she said no we don't have time. That was it. They literally did the jobs that I do myself on a daily basis. I booked this service so I could get a once off deep clean then be able to maintain it myself but this wasn't the case.
Oh and the best part is... I complained immediately to Sandra and they still took my full payment WITHOUT MY PERMISSION. I sent all the photos of the dirt and she ignored it. I've asked for a reclean or a refund but no response!
Stay well away from this company. They are pure useless and just take your money!!! If I could share pics here I would. I'm appalled

Just adding an edit here to say that Sandra got back to me telling me to go away and leave her alone and cursing at me telling me the reason they didn't clean my house was because it was too dirty 🤣🤣🤣
She said a lot of very rude things which I won't repeat here so I opened a charge back on Revolut, to which Cleanless never responded, and I got my money back!!!
I hope others see this and avoid this company at all costs!

2 février 2024
Avis spontané
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Réponse de Cleanless

Hi Katie ,
5 h booked by 2 cleaners is done in 2 h 30 minutes each total 5 h calculated . We do have explained clearly on the website and I’m not going to waist my time to replay here to contradict your lies , the proofs are the pictures of the house so you can see better the difference before and after
Probably is what you wanted from beginning a free service

Noté 4 sur 5 étoiles

Great service

Great service. Delighted with results. Cleaners are excellent, courteous and thorough. Efficient booking and Sandra is really helpful and responds promptly to any questions

19 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Pleasant and reliable cleaners

I want to give the cleaners 5 stars for their reliability and kindness, they are usually on time, once or twice they were 5-10 mins late, as none of us can 100% guarantee an arrival time using the public transport. I book the weekly cleaning.
I am very happy with the standard of cleaning the cleaners provide, the girls are all very independent and know what they are doing, they come in and get the job done. House is always cleaned to a high standard. (Service receiving in Ireland)

16 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Very happy with the service

I am moving to a new place and wanted to avoid the stress of having to clean my rental. I got a quote from a couple of places and Cleanless was by far the cheapest for an end of tenancy clean. I was a bit worried seeing some of the negative reviews but my experience was really positive. Communication was easy, I had to reschedule and they were really accommodating. The cleaner was efficient and the place is in perfect condition to hand over to my landlord.
I would highly recommend.

27 novembre 2023
Avis spontané
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Réponse de Cleanless

Thanks so much for that free back, it was our pleasure to serve you

Noté 1 sur 5 étoiles

They charge extra for cleaning supplies

I was constantly receiving emails from them so decided to give them a go. Went online to book the service. Selected the deep clean package. It then says click for extras. This is where it becomes a joke. They wanted an extra €20 to supply a mop bucket and cleaning supplies, or an extra €30 for a mop, bucket, cleaning supplies and a hoover! They are a cleaning company, I'm paying for a service to which I have to supply all the equipment or it's an extra charge. What an absolute joke!........ Edit in order to reply. My name is Jonathan Sheridan. I have nothing to hide. In response to what type of person I am. I am no fool, that's what type of person I am. You'd get no stars if it were possible. If I'm paying for a service then I expect all materials supplied.

23 novembre 2023
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Hi Dub12 , I don’t know who you are as you not provided your name but as you said yourself on the review . WE DO HAVE STATED THAT ON THE WEBSITE THAT CLEANING SUPPLIES ARE NOT INCLUDED ON THE CLEANING PRICE , so is your choice if want to book us or no , everyone is free to choose and for this to leave a 1* review speak a lot of the type of person you are
The same way applied if you can’t afford to go to eat to a nice restaurant you can go to a McDonalds but to leave a negative review must because you don’t want to understand that supplies are not included on the price and moreover the prices are displayed before booking than you should clean yourself if can’t afford a cleaning service

Noté 1 sur 5 étoiles

Disaster

Disaster
Greatest waste of money !!!!!!had booked for a full house clean was told I would have 2/4 people cleaning , they cancelled the day before and only one cleaner arrived next day half hour late couldn’t get the whole package done what I had paid for I ended up having to finish all the jobs myself
Stay away from these I tried to ring but they wouldn’t answer the phone

11 août 2023
Avis spontané
Noté 1 sur 5 étoiles

If I could give 0 stars I would

If I could give 0 stars I would! booked to come at 9am, never turned up, contacted company at 10am, text me 40 minutes later to say that the cleaner got the day wrong. that was ok. Unfortunately I was not available later in the day. Asked if the cleaner could come the following day (although I had previously said I was unavailable, but decided I would have to get someone to let them in as I was very stuck for cleaner before visitors arrived) when I text again 6 hours later I was told that the cleaner could not come tuesday as I had already said I wasn't available that day so this was my own fault.no apologies. Asked if they could come later in the week and whether they could try to accommodate after the mix up, and am still waiting for an answer.

11 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

Avoid at all costs.
Received two services from this lady.
She harassed me to pay her twice, which I ended up doing for my own peace.
She threatened me with gardai if I don’t.
She shared my private informations with third parties. I have complained to the right authorities in regards to all the harassment,not following GDPR.
I am short €65 because of her harassment.
She also doesn’t pay her staff.
The lady who did the work for me was amazing! And I am now working with her directly, paying her on the job.
No links, no harassment.
The cleaning lady has since left the company due to
The owner not paying her. But that part doesn’t involve me so I won’t elaborate on that.

The owner of the company is rude, unprofessional and basically charging twice for one job.
Honestly guys. Avoid!

PST… I have all the proof of her sharing my private informations and asking my cleaning lady to push me to get
Money out of me - this honestly is horrible. And has been shared with the right authorities.

After I paid her second time ( so she stops harassing me ) she was still calling me so I blocked her number.

23 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

This is a terrible company

This is a terrible company. I booked a cleaner and said she absolutely had to be on time as I had to leave for work. This was made very clear and agreed. The cleaner didn’t arrive on time and I had to leave for work. I got a very rude message from Sandra, no apology and no offer to reschedule. Now she’s screening my calls, blocking me on Facebook and refusing to return my deposit. Avoid this company, they are just ripping people off. I wish I’d seen all the negative reviews before I booked.

*it’s amazing how many reviewers on here are “liars”!

20 janvier 2023
Avis spontané
Logo de Cleanless

Réponse de Cleanless

Amanda you are a simple lier oh my god can’t believe the terrible person you are .especially you been using our company before . JUST A BAD PERSON .
The cleaner arrived 15 minutes late and you been informed about this as the roads were slippery she arrived at your house 8:45 instead of 8:30 am
and you been informed about being late few minutes because of this . You left the house 8:40 am .
As I said to you 15 minutes is not an end of world for anyone especially on winter time when accidents can happened easily . You probably would been happy if happen something terrible like this as you are a bad person and a bad teacher hopefully this not reflect on kid’s behaviour
I would informed all this parents about your attitude, supposed to be nice to each other
Shame to you

You are a teacher all parents should avoid being such a bad influence on kid’s development

Noté 1 sur 5 étoiles

Pure scammers!!

Pure scammers!!! I’m
Moving abroad so I booked their service to get my apartment cleaned , they took the deposit money from my account and never sent anybody.

I tried calling several times but no response , they didn’t even try to call me in advance or after to apologize/reschedule.

Don’t use them guys, all the bad reviews here are very genuine and can relate to this people as I have experienced it myself

2 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

Very rude office staff

I tested positive for asymptomatic Covid19 at 21.30 the night before my appointment, and obviously had to reschedule on the website. Despite receiving confirmation via email, I was berated by a very rude staff member, as the cleaner had been sent regardless. I will not be scheduling any further cleanings with this company, although the cleaner seemed lovely.
*Edit: Please note that at no stage did I object to losing my deposit. I do, however, thank you for your apology.*

3 novembre 2022
Logo de Cleanless

Réponse de Cleanless

Hi Michelle ,
You reschedule in less than 24 h and you did not contacted us directly , nobody checked the email night time .
Because you failed to informed us directly we sent the cleaner to your house .
We do understand you have covid and we apologise for this situation , you only have been informed that the deposit is lost to the next booking which you find it rude and overacting.
I will take this further as you have no reason to leave 1* negative review as you just been informed about the situation

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