Excellent service, parts where available for collection in 1 hour from warehouse, as an emergency job this really helped the install team.
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Lisez les avis des autres
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Voir plus
L'entreprise a répondu
My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Voir plus
L'entreprise a répondu
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Coordonnées de contact
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Royaume-Uni
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
4,9
Excellent
309 avis
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The returns process was appalling
The returns process was appalling, really either out dated or just underhand, not sure which
27 novembre 2023
Réponse de Cli-Mate
Thanks for letting us know, and apologies you found the returns process difficult. This is an area we have tasked the team to look at and make improvements moving forward.
Cli-Mate Team
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Very efficient service.
11 décembre 2023
Réponse de Cli-Mate
Thanks for the review, the team appreciates it.
Cli-Mate Team
Waiting for my product to be returned
They refused a return/refund then hung on to my item.
Edit: Eventually I demanded they sent the item back to me if they would not refund me and they admitted they had ‘lost’ it and they did refund me.
9 décembre 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Good delivery
7 décembre 2023
Réponse de Cli-Mate
Thanks for leaving a review, appreciate the feedback.
Cli-Mate Team
Quick delivery item as described
7 décembre 2023
Réponse de Cli-Mate
Thanks for leaving a review, great to hear from you and pleased that you were happy with the service.
Cli-Mate Team
Good service v quick
4 décembre 2023
Réponse de Cli-Mate
Thanks for leaving a review, great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Prompt dispatch & order process
Prompt dispatch & order process. Value for money. The only issue was part arrived a day later then promised. Fault rectified.
27 novembre 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given despite the delay with the courier.
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Knowledgeable, quick and cheap
1. Great customer service. Very knowledgeable about product I wanted, confirmed returns policy. Had issues with my Apple Pay, thought I had bought same product twice. Quick call and speedy return call confirmed no order placed, so paid on site with card.
2. Very competitive price.
3, Speedy and free delivery.
2 novembre 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Item as described and deliverer.
3 novembre 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Excellent service and price.
2 novembre 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
How it should be. …
The order was sent out same day and arrived next day the experience could not have been simpler if only all on line orders were as good
2 novembre 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Good price and excellent service
Good price and excellent service. Ordered in the afternoon and delivered early next day.
30 octobre 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
Great customer service
At last, a company that provides outstanding customer service! Had an issue with a very small order, and the way Brandon dealt with it was fantastic. Very, very impressed!
2 août 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the team really appreciates it.
Cli-Mate team
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