ClimbersGift Avis 

I made a mistake and didnt include an email on my order and reached out to the team to ask about the product i ordered. The team were very efficient and reassured me my order would come on time!

The customer service here is incredible! I was buying a gift for my boyfriend for Christmas (the climber mug which I am certain he is going to love, it's so unique!) and the black friday free gifts weren't registering. I reached out to the team, and they got back to me SAME DAY! When it still wasn't working on the website, I ordered the product since I wanted to ensure it would get here in time. They manually added the free gifts without me even asking! Not only is this a very cool shop with amazing products, the people behind the service are phenomenal and so willing to create the best expereince. Thank you so much to the team!

The company’s customer service is unhelpful and quite rude. My email requests were handled with a surprising lack of professionalism or courtesy. I should apparently consider myself an extremely “happy” customer simply because I was able to place an order for a climber’s gift in the first place.

Responses to my emails took several days, and when they finally arrived, they were curt and gave the impression of impatience. Even though the item was still far from the UK, they refused to change the delivery address. This company’s customer service team would clearly benefit from basic training in politeness, communication, and patience.

Not sure what the 1 star reviews are about. I received my order pretty quickly and it’s exactly what I was expecting even with the free gifts. It’s a gift for my husband so I haven’t tried out the boulder block. But my sister in law loved it so much she wanted to order one for her husband too.

Real people. What?!?! 😁

Firstly, ignore the bad reviews, these guys were hacked last year and the negative reviews are directed toward the hacker's and their orders not the original guys!

I’ve ordered a bit late for when I needed this and customer service has been awesome with helping me out. Communication has been swift and friendly.

I recently bought the Boulder Block for a friend and since it's going directly to my friend's house, I sent a Contact Us (through their website) right after I received the purchase confirmation email to request that the receipt showing the amount spent not be added to the shipment, so my friend wouldn't see how much it was (lol). Anyway, they got back to me within hours stating my request would be handled without issue- thank you, Ryan at ClimbersGift!! I was honestly kind of shocked that they got back to me so fast, given the chaotic time of Black Friday, Small Business Saturday, Cyber Monday, general holiday craziness, etc. and also grateful for their pleasant and kind attitude.

Accidentally bought twice because the website wasn't registering that I bought it and kept sending me emails that said "finish your order." But customer service was awesome and fixed the issue. We are super excited to receive our product and our son will be so surprised for Christmas at this very unique gift! Thanks!

I bought this game for a gift, i didnt try it yes, but it looks good quality, i hope it will be fun!

I ordered online and promptly received an email alerting me to a high order rate, and the potential for delay. I swiftly responded with when I needed it, and they confirmed that my order would be shipped in time. Kudos for proactive customer support, and setting expectations and being transparent about any potential issues before the arise.

Keep it up - great customer service so far!

The customer service has been great and the team were helpful and kind with answering questions. The products look brilliant, they are a present for a friend so not used yet. I have mentioned ClimbersGift to friends who have also purchased and who love the products. Who knew we all have such good taste!

Take care to buy from the original company not fakes.

Wow!!! Unbelievable customer service!!! I reached out with a question and received a response within minutes from a real person! Blown away with the customer service! Great Company!!!

AVOID AT ALL COSTS AND PAY VIA PAYPAL IF YOU FALL FOUL!!!
This company may have a UK address but 10 days after ordering via EXPRESS delivery which they state to UK DELIVERY 4-7 days well 10 days after ordering guess what it's coming from CHINA....YEP CHINA!!!!
They have never responded to my numerous emails so I have now raised a PayPal dispute. Scam ghost company !!!

Lots of fake reviews o their website. It's lucky I checked on here!

Excellent customer service! Great products which are ideal as gifts for friends or family climbers….
Quick and professional delivery - thoroughly recommend this company !

Cannot recommend these guys enough. I bought the Boulder Block for my climbing mad son - he was a bit confused at first on how to use it, but the climbing cards have given him a start and then his imagination takes off from there.
The customer service is AWESOME - even across the world :) Thanks so much!

We love our Boulder Block from Climber’s Gift! Ordered through their Etsy site, and got the order quickly. It’s high quality product that we’ve had hours of fun from. Great company with awesome customer service. Highly recommend!

I ordered the crimp war game for a friend’s Christmas present, which was a bit damaged (had a small chip). I reached out on their website and they were able to resolve my issue in a timely manner. They had great customer service and I personally like this version compared to other crimp wars.

I bought two blocks, one for my daughter and one as a gift. I received them with a couple of gifts and the game cards.
The block is of very good quality, and the small pieces have a very good grip.
Don't hesitate to buy them on the website.
There are several that claim to be original, but are actually copies.